Firefox for Windows Amazon Captcha stuck in loop?

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jlovie
Posts: 22
Joined: June 16th, 2006, 11:17 am

Firefox for Windows Amazon Captcha stuck in loop?

Post by jlovie »

I can't log in to Amazon using Firefox for Windows, if I enter the code it just returns me to the captcha login.
I've tried dozens of times, and have tried the audio captcha too.
This started happening yesterday evening.

I'm on Windows 7 (up to date), Firefox is up to date, Noscript disabled, no viruses or malware found.
It works OK on W7 Chrome & IE, no captcha asked for.

Firefox for Android on my tablet also works OK.

Googling around shows a handful of users with the same problem but no solutions.

Any ideas?
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DanRaisch
Moderator
Posts: 127187
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Re: Firefox for Windows Amazon Captcha stuck in loop?

Post by DanRaisch »

Moving to Firefox Support.

Clear the browser cache (use menu path Tools->Options->Advanced->Network tab->click on "Clear Now" button.)

Delete any cookies relating to the site(s) involved (Tools->Options->Privacy->Firefox will "Use custom settings for History"->Show Cookies button).
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Grumpus
Posts: 13239
Joined: October 19th, 2007, 4:23 am
Location: ... Da' Swamp

Re: Firefox for Windows Amazon Captcha stuck in loop?

Post by Grumpus »

Captcha access at some locations can have a minimal time limit to input the information.
In some cases the loop continues because some information is left from early attempts and troubles the process.
Try to input the info faster after clearing things as Dan suggested.
Doesn't matter what you say, it's wrong for a toaster to walk around the house and talk to you
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