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Thunderbird Crashes without apparent reason

User Help for Mozilla Thunderbird
Melkoroth
 
Posts: 7
Joined: June 25th, 2017, 9:52 am

Post Posted June 25th, 2017, 10:04 am

Hi,

I have Thunderbird installed onto Win10 and works fine for a time, but few days ago when I start it it crashes in no more than 30 seconds. I can´t modify anithyng, and tried to reinstall several times but still doesnt work.
When Thunderbird shutsdown appears the Mozilla Agent buf report wirh this details:

Code: Select all
AdapterDeviceID: 0x11c0
AdapterDriverVersion: 22.21.13.8205
AdapterSubsysID: 128119da
AdapterVendorID: 0x10de
Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:52.2.1
AvailablePageFile: 28943204352
AvailablePhysicalMemory: 24045735936
AvailableVirtualMemory: 523341824
BIOS_Manufacturer: American Megatrends Inc.
BlockedDllList:
BreakpadReserveAddress: 54525952
BreakpadReserveSize: 67108864
BuildID: 20170622064432
CPUMicrocodeVersion: 0x1b
ContentSandboxCapable: 1
ContentSandboxLevel: 0
CrashTime: 1498409920
EMCheckCompatibility: true
Email: xxxxxx@gmail.com
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1498409122
MozCrashReason: MOZ_CRASH()
Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x11c0, AdapterSubsysID: 128119da, AdapterDriverVersion: 22.21.13.8205
FP(D10-L1100-W00001000-T0000) DWrite? DWrite+
OOMAllocationSize: 268436622
ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6}
ProductName: Thunderbird
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 730
StartupCrash: 0
StartupTime: 1498409860
SystemMemoryUsePercentage: 29
TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86",
"buildId":"20170622064432","version":"52.2.1","vendor":null,"platformVersion":"52.2.1",
"xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,
"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":32713,"virtualMaxMB":4096,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":58,"stepping":9,"l2cacheKB":256,
"l3cacheKB":8192,"speedMHz":3606,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX"]},"os":{"name":"Windows_NT","version":"10.0","locale":"es-ES","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":14393,"windowsUBR":1358,
"installYear":2017},"hdd":{"profile":{"model":"Samsung SSD 850 EVO 500GB","revision":"EMT02B6Q"},
"binary":{"model":"Samsung SSD 850 EVO 500GB","revision":"EMT02B6Q"},"system":{"model":"Samsung SSD 850 EVO 500GB","revision":"EMT02B6Q"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia",
"adapters":[{"description":"NVIDIA GeForce GTX 660","vendorID":"0x10de","deviceID":"0x11c0","subsysID":"128119da","RAM":2048,"driver":"C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_a2b0acab06663645\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_a2b0acab06663645\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_a2b0acab06663645\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_a2b0acab06663645\\nvldumdx.dll C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_a2b0acab06663645\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_a2b0acab06663645\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_a2b0acab06663645\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_a2b0acab06663645\\nvldumd.dll","driverVersion":"22.21.13.8205","driverDate":"5-1-2017","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"unknown","telemetryEnabled":false,"locale":"es-ES","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":17341},"addons":{"activeAddons":{},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"El tema predeterminado.","name":"Predeterminado","userDisabled":false,"appDisabled":false,"version":"52.2.1","scope":4,
"foreignInstall":false,"hasBinaryComponents":false,"installDay":17339,"updateDay":17339},"activePlugins":[],
"activeGMPlugins":{},"activeExperiment":{},"persona":null}}
Theme: classic/1.0
Throttleable: 1
TotalPageFile: 39401873408
TotalPhysicalMemory: 34301599744
TotalVirtualMemory: 4294836224
URL:
UptimeTS: 211.553974154
Vendor:
Version: 52.2.1
Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445
 MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
 MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
 Proveedor de servicios RSVP TCPv6 : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a
 Proveedor de servicios RSVP TCP : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a
 Proveedor de servicios RSVP UDPv6 : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a
 Proveedor de servicios RSVP UDP : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a
 MSAFD Irda [IrDA] : 2 : 26 : 1 : 1 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 3972523d-2af1-11d1-b655-00805f3642cc
useragent_locale: es-ES

And gives me the option to reboot Thunderbird or to shutdown it.

And going to "AppData\Roaming\Thunderbird\Crash Reports\submitted" folder I found a txt with this crash report:

Code: Select all
Crash ID: bp-e2b8622a-65cb-4b3f-9ffe-a45ca0170625

Anyone know what its happened and how to solve it?

tanstaafl
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Post Posted June 25th, 2017, 5:21 pm

Nope. I suggest you submit the crash report if you didn't already. See http://kb.mozillazine.org/Mozilla_Crash_Reporter

Did the problem occur shortly after a automated upgrade to 52.2.1? Then I suggest you see http://kb.mozillazine.org/Go_back_to_an ... hunderbird and go back to an older version temporarily (using your existing profile), until the next minor release is available.

I'm going to edit your post so that its doesn't scroll horizontally, and move it from Thunderbird Bugs to Thunderbird Support.

Melkoroth
 
Posts: 7
Joined: June 25th, 2017, 9:52 am

Post Posted June 25th, 2017, 5:38 pm

Actually I´m using 52.2.2.1 32 bits version, but I uninstalled and installed several times and its normally now the installed version is the latest.
I submited the crash report once and again when it appears.

In the past a similar thing happened to me when I used onto windows 7. Then I formated my pc and installed Windows 10 and the problem disappeared till now, some months later.

trolly
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Post Posted June 26th, 2017, 4:51 am

Think for yourself. Otherwise you have to believe what other people tell you.
A society based on individualism is an oxymoron. || Freedom is at first the freedom to starve.
Constitution says: One man, one vote. Supreme court says: One dollar, one vote.

wsmwk
 
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Joined: December 7th, 2004, 6:52 am

Post Posted June 26th, 2017, 6:21 am

trolly wrote:https://crash-stats.mozilla.com/report/index/e2b8622a-65cb-4b3f-9ffe-a45ca0170625

It's an Out-of-memory crash.

@ OOM | large | mozalloc_abort | mozalloc_handle_oom | moz_xmalloc | XPCConvert::JSData2Native
I see you have 9 crash reports.

Not a common at all, but has increased in version 52. Please file a a bug report from the crash report at "Bugzilla - Report this bug in Thunderbird"

Melkoroth
 
Posts: 7
Joined: June 25th, 2017, 9:52 am

Post Posted June 28th, 2017, 6:06 pm

Hi,

I tried some things like upgrade to 54.0b3 (32-bit), without succes. But at last, I select "Synchronize the 30 most recent days" in Synchronization and storage, and two days later still working. I don´t know why, but my PC have enough RAM (32GB) and storage (512GB SSD + 2TB+ 2TB), is memory really the problem?

Thanks

tanstaafl
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Post Posted June 28th, 2017, 7:51 pm

The crash report seems to state that you had plenty of memory, you just ran into a configuration specific bug while Thunderbird was requesting some of it. I suspect if you had doubled the amount of memory you had it would have had no effect since you had 22.39 GB of physical memory free and Thunderbird still had 499 MB of virtual memory available.

trolly
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Post Posted June 29th, 2017, 12:59 am

For clarification, 32 bit applications can only use 4GB at max. Depending on configuration even less.
Think for yourself. Otherwise you have to believe what other people tell you.
A society based on individualism is an oxymoron. || Freedom is at first the freedom to starve.
Constitution says: One man, one vote. Supreme court says: One dollar, one vote.

wsmwk
 
Posts: 2392
Joined: December 7th, 2004, 6:52 am

Post Posted June 29th, 2017, 4:16 am

Your last crash is https://crash-stats.mozilla.com/report/ ... ae50170626 with 54.0b3.

Have you changed something that caused you to no crash since the 26th?

Melkoroth
 
Posts: 7
Joined: June 25th, 2017, 9:52 am

Post Posted June 29th, 2017, 7:54 am

Yes wsmwk

Melkoroth wrote: I select "Synchronize the 30 most recent days" in Synchronization and storage
Thanks


But I´m not sure what it changes.

trolly wrote:For clarification, 32 bit applications can only use 4GB at max. Depending on configuration even less.

trolly exists a 64 bit thunderbird version?

wsmwk
 
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Joined: December 7th, 2004, 6:52 am

Post Posted June 29th, 2017, 9:06 am

Melkoroth wrote:Yes wsmwk

Melkoroth wrote: I select "Synchronize the 30 most recent days" in Synchronization and storage
Thanks


But I´m not sure what it changes.

It reduces the amount of messages being downloaded. I can see how that might reduce the potential for crashing.
Have you reported this issue anywhere else??

Melkoroth wrote:
trolly wrote:For clarification, 32 bit applications can only use 4GB at max. Depending on configuration even less.

trolly exists a 64 bit thunderbird version?

We don't have 64bit Windows for release, and there is no ETA for having them
Last edited by wsmwk on July 2nd, 2017, 10:46 am, edited 1 time in total.

trolly
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Post Posted June 29th, 2017, 9:10 am

Only as Nightly (bleeding edge test builds) or 3rd party builds.
for example https://download-origin.cdn.mozilla.net ... taller.exe
Think for yourself. Otherwise you have to believe what other people tell you.
A society based on individualism is an oxymoron. || Freedom is at first the freedom to starve.
Constitution says: One man, one vote. Supreme court says: One dollar, one vote.

tanstaafl
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Post Posted June 29th, 2017, 1:05 pm

http://kb.mozillazine.org/64_bit_builds mentions https://www.m64.info/ as having unofficial 64 bit builds of Thunderbird for Windows.

Melkoroth
 
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Joined: June 25th, 2017, 9:52 am

Post Posted June 29th, 2017, 3:11 pm

Is it safe to use unofficial builds in the same way as the official ones?

tanstaafl
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Post Posted June 29th, 2017, 3:42 pm

No. Its a calculated risk. Choosing a source who has been around a long time and frequently updates their web site helps. Sometimes its useful to use a web site such as http://www.easycounter.com/report/m64.info and http://www.easycounter.com/report/start64.com to see where most of the web site gets its traffic from, how long its been around, are most of the user reviews negative, and how much traffic it gets. Start64 for example seems safer than m64.info. Unfortunately Start64 stopped updating the x64 builds of Thunderbird about 4 years ago.

You'd be safer using a 64 bit daily build from Mozilla and accepting the risk of other bugs.

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