Double or Single Whammy

[wisgro]

Something put the whammy on FF this afternoon. All menu items; File, Edit, View, History, Bookmarks, Tools, Help appear with a blank black background when selected. If I put the pointer over an area of blackness, function names appear. When I click Bookmarks a long list of very small blank yellow folder icons appears without labels. If I uninstall FF will my personal stuff remain in the appropriate folders so that when I re-install, all my settings, bookmarks, etc will still be there?

[LIMPET235]

Hi,
See if this thread helps...
> http://forums.mozillazine.org/viewtopic ... ilit=black
&, You might like to try updating the video card drivers.
It appears that it may be a newly "introduced" error, as there are one or 2 threads on the subject.

As for...

If I uninstall FF will my personal stuff remain in the appropriate folders so that when I re-install, all my settings, bookmarks, etc will still be there?

All your "stuff" in located in the Profile Folder, NOT in the Program files & will not be touched with a un/re-install.
For future ref; > http://kb.mozillazine.org/Profile_folder_-_Firefox
&, un-re-installing the Program will usually not correct the error, as most of the problems
are caused by a corrupt Profile.
Better off to create a new Profile & use it as-is for a while. Do not add anything to it.
If it works O.K., then you can transfer your Bookmarks, Passwords etc., over.
Link for that is in the Article.

[wisgro]

As I posted; all FF menu items and bookmark folders appear blank with a black background. My question is: Can I re-install FF without losing my bookmarks?

[LIMPET235]

Simple answer = Yes.

[wisgro]

Okay I'll bite: How do I delete/create a new profile? FYI: uninstalled FF 52.2.1 and deleted registry mozilla folders. Installed FF 52.2.1 and as you predicted, the problem did not go away.

[LIMPET235]

Hi,
As i mentioned, the link/s for creating a new Profile & Transferring your stuff over are in the posted link.
viz; > http://kb.mozillazine.org/Profile_Manager
To transfer your stuff over, with the list of files to transfer......
ref; > http://kb.mozillazine.org/Profile_folder_-_Firefox

NOTE: Do not delete the old Profile. Keep it around until you're sure that the new one functions O.K.
Also, please note the WARNING on where you create the new Profile.

[therube]

(Where was the link about backing up your Profile - first .)

[therube]

Any change if you restart in Safe Mode?


Either of these apply, Button Text color in dialog box or Grey background on text with white shadows unreadable

[LIMPET235]

Hi therube,
Yes. I know I forgot to add that instruction/hint/tip/link but it is in the 2nd link under
"Managing Profiles." I thought that maybe it was sufficient. Dunno?

viz; > http://kb.mozillazine.org/Profile_folde ... g_profiles

[wisgro]

Thank you for your responses. Have attempted to follow the instructions in the link without success. Attempting step 1 taught me, "You can't get there from here." It appears that these old instructions do not apply to ver. 52. "Tools > Switch Profile," does not exist in the Tools menu. I've tried every which way I can think of but cannot find/access the profile manager as instructed. Without this vital step there is no way to create a new profile and get rid of the corrupt profile.
Since first contacting the forum about this drop down menu problem displaying every drop down menu as a black, blank rectangle I discovered that when I click "Image" when I search for an item item only a few initial images display. The rest are blank rectangles showing file size when I move the pointer across/down the blank page. I have used FF since it replaced netscape. I have always been reluctant to update because problems usually come with every update but I've never experienced the continuous string of problems that came with v. 52.

[LIMPET235]

Firefox must be closed before accessing the Profile Manager.
ref; > http://kb.mozillazine.org/Creating_a_ne ... on_Windows
&.....Please note the WARNING....
viz; > Warning: If the folder you select for the new profile contains non-Mozilla files (such as the "My Documents" folder on Windows), your profile data will be intermingled with the non-Mozilla data. This can result in the loss of all of the data in that folder, including non-Mozilla files, if you later delete the profile.