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SM 2.48 PROBLEM (Mac)

User Help for Seamonkey and Mozilla Suite
king60
 
Posts: 89
Joined: February 25th, 2013, 12:45 pm

Post Posted August 2nd, 2017, 7:52 am

I just downloaded SM 2.48 but every time I try to open an e mail it crashes!!

How can I correct this?
Last edited by DanRaisch on August 2nd, 2017, 12:31 pm, edited 1 time in total.
Reason: Added (Mac) to subject line.

DanRaisch
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Post Posted August 2nd, 2017, 8:24 am

Does the same thing occur if you launch the application in Mozilla Safe Mode? http://kb.mozillazine.org/Safe_mode

king60
 
Posts: 89
Joined: February 25th, 2013, 12:45 pm

Post Posted August 2nd, 2017, 8:40 am

I haven't tried this yet! I'll try it now!

king60
 
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Joined: February 25th, 2013, 12:45 pm

Post Posted August 2nd, 2017, 8:45 am

I just tried the Safe Mode and no change. When I click on an e mail to open it it crashes!

wwe
 
Posts: 63
Joined: July 6th, 2015, 7:09 am

Post Posted August 2nd, 2017, 12:24 pm

Also when I go to MAIL & NEWSGROUPS settings it crashed almost immediately!

wwe
 
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Joined: July 6th, 2015, 7:09 am

Post Posted August 2nd, 2017, 1:30 pm

Now I'm back to where every time I try to open SM it doesn't open but crashes immediately!

What is going on here??

DanRaisch
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Post Posted August 2nd, 2017, 1:57 pm

It sounds as though you need to remove the program and reinstall it. You should backup the profile before doing that -- http://kb.mozillazine.org/Profile_backup

wwe
 
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Joined: July 6th, 2015, 7:09 am

Post Posted August 2nd, 2017, 2:01 pm

OK I'll try that but are there any good programs that will back it up?

Since I can't even open it how can I back it up Dan?

isaacschemm
 
Posts: 239
Joined: January 20th, 2015, 12:29 pm

Post Posted August 2nd, 2017, 2:06 pm

wwe wrote:Since I can't even open it how can I back it up Dan?

You should be able to find the profile folder inside ~/Library/Application Support/SeaMonkey/Profiles

wwe
 
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Joined: July 6th, 2015, 7:09 am

Post Posted August 2nd, 2017, 2:11 pm

OK but is this the same thing?

I went to MOZILLA.Profiles>default>

and came up with these:

abook.mab
bookmarks.html
Cache
chrome
cookies.txt
default-invite.rdf
default-messages-icq.rdf
default-messages.rdf
history.dat
history.mab
localstore.rdf
mimeTypes.rdf
panels.rdf
search.rdf
XUL FastLoad File

And coped them

Is that the same thing as what you said?

wwe
 
Posts: 63
Joined: July 6th, 2015, 7:09 am

Post Posted August 2nd, 2017, 2:15 pm

Actually I think this is what I should copy:

4w6sv9pk.default

So if this is correct and I have copied this then should I go to SEA MONKEY in APPLICATION SUPPORT and just DELETE it?

If so then what do I do?

Thanks for all your help. Sorry for all the questions but this is the first time I've done this!

isaacschemm
 
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Post Posted August 2nd, 2017, 2:22 pm

wwe wrote:Actually I think this is what I should copy:

4w6sv9pk.default

Yep, that's correct.
So if this is correct and I have copied this then should I go to SEA MONKEY in APPLICATION SUPPORT and just DELETE it?

If so then what do I do?

Thanks for all your help. Sorry for all the questions but this is the first time I've done this!

I guess you could move that SeaMonkey folder in Application Support to the trash, then uninstall and reinstall SeaMonkey and see if it runs.

wwe
 
Posts: 63
Joined: July 6th, 2015, 7:09 am

Post Posted August 2nd, 2017, 2:26 pm

Good idea Dan. Will try it now. Thanks again.

wwe
 
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Joined: July 6th, 2015, 7:09 am

Post Posted August 2nd, 2017, 2:40 pm

I tried this but that didn't help either. But maybe I didn't do something correct. When you say UNINSTALL SM I just moved it to the TRASH and then tried to download 2.48. Is that correct?

So I now have the original SM in trash.

Any more suggestions?

wwe
 
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Joined: July 6th, 2015, 7:09 am

Post Posted August 2nd, 2017, 3:38 pm

i again Dan

I was just wondering if there is any kind of a bug with the 2.48 SM as I had no problem with it before today when it became 2.48

I am on the 10.12.6 Mac IOS Sierra

I just went back to the 2.46 and WAS able to download it but I now need to add my backup, correct? How would I do that? Maybe this will work!

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