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Unable to start Thunderbird after ISP down

User Help for Mozilla Thunderbird
Alan Macleay
 
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Post Posted September 6th, 2017, 3:13 am

My internet service provider has just brought me back on line after two days down and I am now unable to start Thunderbird, and also Firefox. I am also unable to send a message to Mozilla Crash Reporter, and in the report there is a Failed to Inititalize comment. This same message is in the report for both applications. Curiously Outlook Express and Internet Explorer both work. Your help would be very much appreciated.

DanRaisch
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Post Posted September 6th, 2017, 5:10 am

Shutdown any anti-virus software you are running.
Download a new copy of the full installer from http://www.mozillamessaging.com/en-US/thunderbird/
Delete the directory C:\Program Files (x86)\Mozilla Thunderbird
Run the installer.
Restart the anti-virus program.

Note that your saved messages, address books, settings, passwords, etc (if any) are stored in a different directory from the program files and will not be removed by deleting the directory identified above.

This thread viewtopic.php?f=39&t=996475&p=5239885#p5239885 has a more detailed version of the above instructions if needed.

Alan Macleay
 
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Joined: January 14th, 2008, 10:28 am

Post Posted September 6th, 2017, 8:40 am

Thanks Dan. Unfortunately this has not resolved the problem. Thunderbird will still not start and I am unable to submit a report and have the same message Failed to Initiate. I tried the same for Firefox and that still behaves the same. I do have Profile Manager set up for both programs, with two profiles, could that be the problem? Should I re=create Profile Manager again?

DanRaisch
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Post Posted September 6th, 2017, 10:21 am

You can certainly try creating a new profile but if the program itself can not be initialized I'm not sure it will help.

Alan Macleay
 
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Post Posted September 6th, 2017, 10:33 am

The fundamental problem is I am unable to actually start either Firefox or Thunderbird, and therefore unable to create a new profile. Another possibility is I am usinf XP, and would I need to download and older version?. But of course when my ISP restored my connection this fault occured.

DanRaisch
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Post Posted September 6th, 2017, 10:42 am

But of course when my ISP restored my connection this fault occured.


Which I don't understand but still. See this article -- https://support.mozilla.org/en-US/kb/fi ... windows-xp
You can get a copy of Firefox 52.0.2 ESR here -- https://ftp.mozilla.org/pub/firefox/rel ... esr/win32/

Alan Macleay
 
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Joined: January 14th, 2008, 10:28 am

Post Posted September 6th, 2017, 11:08 am

I installed the XP version and that does not work nor does it produce a report. Would it help if you saw the report from Thunderbird? Of course I cannot post it, nor can I copy and paste it. Are these reports saved on my system somewhere? I could re-create it if necessary.

DanRaisch
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Post Posted September 6th, 2017, 11:19 am


Alan Macleay
 
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Post Posted September 6th, 2017, 12:00 pm

http://i64.tinypic.com/2czt2rq.png

This is two screen shots of the top and near bottom if the report for the THunderbird crash. Hope this helps.
Last edited by DanRaisch on September 7th, 2017, 4:32 am, edited 1 time in total.
Reason: Image tags removed to restore page formatting.

DanRaisch
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Post Posted September 6th, 2017, 12:14 pm

Is there a crash report number displayed that you can post here?

Alan Macleay
 
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Joined: January 14th, 2008, 10:28 am

Post Posted September 6th, 2017, 12:20 pm

No crash report number. The only line missing from this window is the software version number.

Alan Macleay
 
Posts: 36
Joined: January 14th, 2008, 10:28 am

Post Posted September 7th, 2017, 1:27 am

I removed the two profiles and tried to run Thunderbird, but the same problem, it would not run, produce an error report as above and could not post it. I then copied an older profile, thinking the outage may have corrupted the data, but I still have exactly the same problem. I am now stuck. Is it possible you could send me the url for an XP compatible version of Firefox. Any other suggestions, please.

DanRaisch
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Post Posted September 7th, 2017, 4:33 am

Is it possible you could send me the url for an XP compatible version of Firefox.

I did that in a reply above. Firefox 52.0.2 ESR is the last version compatible with Win XP.

Alan Macleay
 
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Post Posted September 7th, 2017, 5:06 am

Sorry. I meant to ask for the last version of Thunderbird compatible with XP.

DanRaisch
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Post Posted September 7th, 2017, 5:16 am

Firefox 52.0.2 ESR is the last version compatible with Win XP.

...and you can get that version from the link I posted above.

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