MozillaZine

Dashlane stopped working

User Help for Mozilla Firefox
chris68
 
Posts: 4
Joined: August 5th, 2015, 7:21 pm

Post Posted October 4th, 2017, 6:45 pm

Last night an update came through and I installed it. Then my Dashlane stopped working so I uninstalled the add on and went to reload it and I cant get into the website to do it. I ran cc cleaner through and no difference and also disabled Avast to see if that made a difference ,but nothing. All other websites seen ok

Brummelchen
 
Posts: 2745
Joined: March 19th, 2005, 10:51 am

Post Posted October 5th, 2017, 1:00 am

Dashlane is a password manager? then you should contact their support, there is nothing we can do for you.

Dashlane Support
 
Posts: 1
Joined: October 6th, 2017, 7:14 am

Post Posted October 6th, 2017, 7:55 am

Hello Chris,
This is Gili from Dashlane's User Support team.
I am sorry to hear about the issues you are experiencing with the extension after updating Firefox.
If the issue persist, would you mind contacting us here >> https://support.dashlane.com/hc/en-us/requests/new so we could take a closer look at the issue and troubleshoot to find out more?
Please let us know which version of Firefox and Dashlane you have and make sure you updated Dahslane to the latest version as well.

We will be looking forward to hearing from you.
Have a great weekend!
Gili - Dashlane User Support

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