logins lost

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albertvv
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Posts: 1
Joined: October 6th, 2017, 10:50 pm

logins lost

Post by albertvv »

I hope it's the right forum, surely it is a bug.
Firefox did an update this morning, and when I tried to login to my bank website later, it didn't know the login nor the password. After a little research it appeared that there was only ONE login/password in the profile, one that I changed yesterday. After a lot of trials and searching I found a backup from a year ago, and those profile files were accepted by Firefox, so I now have recovered all logins for which the password has not been changed over the last year, and also not anyone newer than 1 year. I expect a few problems coming up in the next week or so.

I have used this feature for at least 3 years without any problem, so how can this happen. The feature is very useful, but if it is not reliable it becomes instantly useless. Does Firefox keep a secret backup somewhere or is there any other solution? I have synced firefox with my phone, and the phone still remembered some passwords, but I don't see how I can recover from my phone back to my laptop either.

Any suggestions welcome, but finding the bug and fixing it is better.
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LIMPET235
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Joined: October 19th, 2007, 1:53 am
Location: The South Coast of N.S.W. Oz.

Re: logins lost

Post by LIMPET235 »

Moving to Firefox Support...
[Ancient Amateur Astronomer.]
Win-10-H/64 bit/500G SSD/16 Gig Ram/450Watt PSU/350WattUPS/Firefox-115.0.2/T-bird-115.3.2./SnagIt-v10.0.1/MWP-7.12.125.

(Always choose the "Custom" Install.)
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Reflective
Posts: 2283
Joined: February 15th, 2007, 11:13 am

Re: logins lost

Post by Reflective »

This is the solution for the logins.json becoming corrupt whereby the user's passwords were inaccessible, but you can use the same troubleshooting steps to address your problem concerning missing passwords.
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dickvl
Posts: 54145
Joined: July 18th, 2005, 3:25 am

Re: logins lost

Post by dickvl »

Do you have an "Old Firefox Data" folder on the desktop in case the Refresh feature in Firefox has been used and a new profile has been created?
https://support.mozilla.org/en-US/kb/re ... t-problems
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