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Firefox will not start, have exhausted all published fixes

User Help for Mozilla Firefox
eldubya
 
Posts: 17
Joined: October 13th, 2017, 11:00 am
Location: Mountainside in Western North Carolina

Post Posted October 17th, 2017, 8:52 am

Here are two APPCRASH reports from 10/16/2017.

https://pastebin.com/mcYFHyap

https://pastebin.com/06NeX8d4

I also ran a Malwarebytes scan then an Avast boot scan. No issues reported.

Brummelchen
 
Posts: 2602
Joined: March 19th, 2005, 10:51 am

Post Posted October 17th, 2017, 9:07 am

could be avast.

but that infos (see also XML or report.wer) are useless, they only point to a crash, but not the module or driver.

go find the DMP file in that folders, zip it and upload please.

eldubya
 
Posts: 17
Joined: October 13th, 2017, 11:00 am
Location: Mountainside in Western North Carolina

Post Posted October 17th, 2017, 9:49 am

Sorry to be so thick, but this is all new to me. I had to try and start Firefox again to produce a file in the WER folder. All previous files were gone.

There is only one file in the whole WER folder-- the new crash report generated by my newest attempt to start Firefox.

There are 3 folders in the WER folder:
ReportArchive
ReportQueue
Temp

The only file in any of these folders is another crash report and it is in ReportArchive. I did a search within the WER folder for report.wer, for DMP and for XML. There were no results.

And please check your PM as I've sent info there about EXTRAS and OTL reports you asked about, which were uploaded to pastebin.

Brummelchen
 
Posts: 2602
Joined: March 19th, 2005, 10:51 am

Post Posted October 17th, 2017, 10:16 am

i had a look into it and wrote my comments.
it seems a driver issue but without the DMP file i cannot help further.
you can try out windows safe-mode -> go msconfig.exe and activate "safe mode" with/without network.
uninstall lenovo software and avast, restart windows.

get well soon

eldubya
 
Posts: 17
Joined: October 13th, 2017, 11:00 am
Location: Mountainside in Western North Carolina

Post Posted October 17th, 2017, 11:46 am

I found the DMP file for the latest crash. I can't open it. I have it as a zipped file but I cannot find a way to attach it either here or in a PM to get it to you. It seems there is no way to attach a file here?

Brummelchen
 
Posts: 2602
Joined: March 19th, 2005, 10:51 am

Post Posted October 17th, 2017, 12:51 pm

I can't open it.

ofc not, it needs the windows debugger which is pointless for regular users.

upload
http://sendfile.su/
Категория: Разное (categorie: misc. - its the last item in dropdown)
Частный [x] (private [x])

will be deleted after certain time.

or dropbox, or mediafire, or onedrive, http://zippyshare.com/

therube

User avatar
 
Posts: 17822
Joined: March 10th, 2004, 9:59 pm
Location: Maryland USA

Post Posted October 17th, 2017, 1:26 pm

You were using System Restore, why?
To restore ... eh, in any case, I would never trust it.


Download FF again.
Uninstall it.
Install FF.

Create a new, Profile to test with.
(Or backup existing, then delete everything within your existing Profile.)

See if FF opens.

If not, restart computer in Safe Mode & try again.
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.19) Gecko/20110420 SeaMonkey/2.0.14 Pinball CopyURL+ FetchTextURL FlashGot NoScript

eldubya
 
Posts: 17
Joined: October 13th, 2017, 11:00 am
Location: Mountainside in Western North Carolina

Post Posted October 18th, 2017, 6:36 am

@Brummelchen:

Here's the zip file: http://www84.zippyshare.com/v/V4crFxCM/file.html

And the latest is, Malwarebytes is acting the same as Firefox on start-- the little progress circle whirls for 4-5 seconds, stops. No start. But I suppose that may be cured if we ever nail this Firefox issue.

eldubya
 
Posts: 17
Joined: October 13th, 2017, 11:00 am
Location: Mountainside in Western North Carolina

Post Posted October 18th, 2017, 7:11 am

@therube

I already tried the download/uninstall/install procedure and that didn't work.

About the new profile: I created a new one a couple of days back. I populated it with only the minimum recommended files. Here's the code for the path to the new profile. Is this correct? All I changed was the filename in the last line of code.

[General]
StartWithLastProfile=1

[Profile0]
Name=default
IsRelative=1
Path=Profiles/2cntswth.default

Brummelchen
 
Posts: 2602
Joined: March 19th, 2005, 10:51 am

Post Posted October 18th, 2017, 7:51 am

the dump is not valid, sorry.

eldubya
 
Posts: 17
Joined: October 13th, 2017, 11:00 am
Location: Mountainside in Western North Carolina

Post Posted October 18th, 2017, 8:09 am

Brummelchen,

I'm a complete newbie idiot and don't know a thing about operating systems. I apologize as I don't know what valid means in this case. Does this mean that particular dump file is corrupted and that another one might help? Or that none of the dump files generated from my computer will help?

Brummelchen
 
Posts: 2602
Joined: March 19th, 2005, 10:51 am

Post Posted October 18th, 2017, 2:06 pm

yes, seems broken, however. i try to examine it again on my x64 machine. (BAD_DUMP_MISSING_MEMORY) - no change.

hmm, seems i have reinstalled the wrong windows build (10240) which is rather old, dammit.
nevertheless i get same error (bad_dump!missing_teb)

have you checked your memory with memtest? (download iso and run from stick or cd) does not matter if memtest86 or memtest+

therube

User avatar
 
Posts: 17822
Joined: March 10th, 2004, 9:59 pm
Location: Maryland USA

Post Posted October 18th, 2017, 4:38 pm

the little progress circle whirls for 4-5 seconds

Check CPU usage.
See if something is eating CPU - even like Windows Updates (cough, or svshost.exe).
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.19) Gecko/20110420 SeaMonkey/2.0.14 Pinball CopyURL+ FetchTextURL FlashGot NoScript

eldubya
 
Posts: 17
Joined: October 13th, 2017, 11:00 am
Location: Mountainside in Western North Carolina

Post Posted October 19th, 2017, 5:31 am

@therube
After running Task Manager > Performance I'm staying under 5%. When trying to start Firefox I get 4--5 consecutive little spikes of 5% and then nothing.

@brummelchen
I downloaded memtest86 onto a thumb drive. I read the manual and sorry to say this is too intimidating to me to try it. I give up. Especially since Malwarebytes is now behaving the same way, won't start. I'll try and find a local shop to look at this. Thank you for all the one on one help you've given.

I've learned a lesson here about passwords and logins-- LastPass is now installed. But I really need Firefox as an alternative to evil Chrome and IE.

allande
 
Posts: 71
Joined: July 20th, 2017, 11:58 am

Post Posted October 19th, 2017, 6:34 am

I am suspicious of your antivirus or firewall being a cause of this, but if it is not that and is instead a recently introduced Firefox bug, perhaps an older version of Firefox would work. Instead of making changes to your real installation, you could try Firefox 52 ESR Portable. https://portableapps.com/apps/internet/ ... rtable-esr

I also don't like the sound of how you made a new profile. As I think has been implied, normally a new profile is made using the profile manager, not by manually changing files. Of course if Firefox won't start it may be hard to start the profile manager. An alternate method which still doesn't need manually making txt files, is- restart the computer, and rename the %appdata%\ Mozilla folder to MozillaBackup. Do not do this if you use the Thunderbird email program - since it is also a Mozilla program its profile is in there as well. Then start Firefox and wait, at least 3 minutes - the first run of Firefox can sometimes be a little slow. If you want to undo this attempt afterward, restart the computer again, rename the newly created %appdate% Mozilla to MozillaBackup2, then rename the MozillaBackup to Mozilla.

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