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No sound in firefox after update to v56 + 64 bit update. .

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rm22
 
Posts: 9
Joined: June 3rd, 2015, 10:26 pm

Post Posted October 17th, 2017, 8:47 pm

Around the time I updated firefox to 56 on this machine the sound stopped working - just in firefox. The sound works fine in every other App. I've checked that nothings muted, tried safe-mode, tried a new profile... Anything else to suggest before I try a fresh install?

This machine is running Windows 10 version 1511.
Last edited by LIMPET235 on October 18th, 2017, 3:58 am, edited 1 time in total.
Reason: Added + 64 bit to title.

rm22
 
Posts: 9
Joined: June 3rd, 2015, 10:26 pm

Post Posted October 17th, 2017, 8:52 pm

I just noticed I have 64bit firefox installed now... this is a recent change (from 32bit) - maybe also around the time the sound stopped working

Reflective

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Post Posted October 18th, 2017, 5:35 am

Which sites don't produce sound? Can you post a couple of URLs so that we can check.

rm22
 
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Joined: June 3rd, 2015, 10:26 pm

Post Posted October 18th, 2017, 10:14 am

I haven't found any sites that work... nothing on Youtube works - just video & no sound

therube

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Joined: March 10th, 2004, 9:59 pm
Location: Maryland USA

Post Posted October 18th, 2017, 5:33 pm

Check (Windows) Volume Mixer (with FF open) & verify that it is not muted (at a level of '0') in there.
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.19) Gecko/20110420 SeaMonkey/2.0.14 Pinball CopyURL+ FetchTextURL FlashGot NoScript

rm22
 
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Joined: June 3rd, 2015, 10:26 pm

Post Posted October 19th, 2017, 9:45 am

No - sound mixer is NOT muted or at a low level

Reflective

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Post Posted October 21st, 2017, 3:08 am

See if any of these troubleshooting steps help at all: https://support.mozilla.org/en-US/kb/fi ... deo-issues

rm22
 
Posts: 9
Joined: June 3rd, 2015, 10:26 pm

Post Posted October 26th, 2017, 10:12 am

Thanks, but I'd already gone through that list

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