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Attachment extractor crashes Thunderbird?

Discussion of bugs in Mozilla Thunderbird
Max64
 
Posts: 7
Joined: July 31st, 2011, 2:58 am

Post Posted October 19th, 2017, 1:37 pm

Hello everyone,

my Thunderbird crashes about few times a day.

I suspect it is a problem with Attachment extractor but I do not know how to confirm this by looking at crash reports.

Here is the list of crashes (not all of them):

bp-f2678b63-e43c-4fb0-89db-e1fb80171019
bp-7d70f705-9ec7-4ba5-8dab-07c390171018
bp-c739ed99-1615-430e-a505-0ecf60171018
bp-efe4a81d-fece-4820-a827-91f710171017
bp-4b06dba2-da8c-4b59-8e52-e3ed20171016
bp-b607e370-5cfe-499c-a593-1592e0171016
bp-59694b16-6b39-47da-aa3b-003930171016
bp-9efdbc49-55fc-4d57-9aaf-af4140171016
bp-086746c8-3b23-46f7-a682-04feb0171012


or in the form of url addresses for your convinience:

https://crash-stats.mozilla.com/report/index/f2678b63-e43c-4fb0-89db-e1fb80171019
https://crash-stats.mozilla.com/report/index/7d70f705-9ec7-4ba5-8dab-07c390171018
https://crash-stats.mozilla.com/report/index/c739ed99-1615-430e-a505-0ecf60171018
https://crash-stats.mozilla.com/report/index/efe4a81d-fece-4820-a827-91f710171017
https://crash-stats.mozilla.com/report/index/4b06dba2-da8c-4b59-8e52-e3ed20171016
https://crash-stats.mozilla.com/report/index/b607e370-5cfe-499c-a593-1592e0171016
https://crash-stats.mozilla.com/report/index/59694b16-6b39-47da-aa3b-003930171016
https://crash-stats.mozilla.com/report/index/9efdbc49-55fc-4d57-9aaf-af4140171016
https://crash-stats.mozilla.com/report/index/086746c8-3b23-46f7-a682-04feb0171012

Apologies for not providing more information.

Can someone please tell me how to look at those reports and analyse what happens? (I'm not a coder, power user at best)

DanRaisch
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Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted October 19th, 2017, 2:08 pm

Moving to Thunderbird Support.

Does the same thing occur if you launch the application in Mozilla Safe Mode? http://kb.mozillazine.org/Safe_mode (That will disable Attachment extractor temporarily.)

wsmwk
 
Posts: 2393
Joined: December 7th, 2004, 6:52 am

Post Posted October 20th, 2017, 12:54 pm

This is pretty straightforward. Click any of the crash reports (they all have the same crash signature), click the bugzilla tab which calls out https://bugzilla.mozilla.org/show_bug.cgi?id=1354809, the bug is marked FIXED which means fixed in development nightly branch at [1]. The whiteboard indicates that the intention is (not guaranteed) for the patch to be available in the next beta, 57, and eventually in 52.5.0.

[1] http://archive.mozilla.org/pub/thunderb ... taller.exe

Max64
 
Posts: 7
Joined: July 31st, 2011, 2:58 am

Post Posted October 20th, 2017, 1:27 pm

@DanRaisch - as I was not sure that it is caused by attachment extractor I did not disable it to check I will do this and see what happnes.
@wsmwk - actually I was looking at this site. Thanks for pointing it out. When will 52.5.0 be released?

wsmwk
 
Posts: 2393
Joined: December 7th, 2004, 6:52 am

Post Posted October 20th, 2017, 1:32 pm

52.5.0 not until early-mid November. 57.0 beta sooner

wsmwk
 
Posts: 2393
Joined: December 7th, 2004, 6:52 am

Post Posted October 21st, 2017, 4:37 am

wsmwk wrote:52.5.0 not until early-mid November. 57.0 beta sooner

Correction - 52.5.0 mid-late November

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