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first install, launch fails. seamonkey certificate invalid !

User Help for Seamonkey and Mozilla Suite
ieeu
 
Posts: 3
Joined: October 20th, 2017, 1:27 pm

Post Posted October 20th, 2017, 1:52 pm

Launching seamonkey after installation (the very first installation of seamonkey on a Windows 7), and it can not connect to its own website http://www.seamonkey-project.org due to a certificate problem!

Here's the alert shown by seamonkey when launching it:

"This Connection is Untrusted

You have asked SeaMonkey to connect securely to http://www.seamonkey-project.org, but we can't confirm that your connection is secure.

Normally, when you try to connect securely, websites will present trusted identification to prove that you are going to the right place. However, this website's identity can't be verified.

What Should I Do?

If you usually connect to this website without problems, this error could mean that someone is trying to impersonate the website, and you shouldn't continue.

Technical Details

http://www.seamonkey-project.org uses an invalid security certificate.

The certificate is not trusted because the issuer certificate is unknown.
The server might not be sending the appropriate intermediate certificates.
An additional root certificate may need to be imported.

Error code: <a id="errorCode" title="SEC_ERROR_UNKNOWN_ISSUER">SEC_ERROR_UNKNOWN_ISSUER</a>

I Understand the Risks

If you understand what's going on, you can tell SeaMonkey to start trusting this website's identification. Even if you trust the website, this error could mean that someone is tampering with your connection.

Don't add an exception unless you know there's a good reason why this website doesn't use trusted identification."


Could you, please, fix this certificate problem?
I'd like to use seamonkey, but how can I trust it if it can not connect securely to its own website? The alert was not coming from an antivirus, but from seamonkey itself.

Looking forward to the solution. Thank you!

frg
 
Posts: 517
Joined: December 15th, 2015, 1:20 pm

Post Posted October 20th, 2017, 2:29 pm

I have never seen this. Which version and from where?

FRG

James
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Joined: June 18th, 2003, 3:07 pm
Location: Made in Canada

Post Posted October 20th, 2017, 2:30 pm

ieeu wrote:Launching seamonkey after installation (the very first installation of seamonkey on a Windows 7), and it can not connect to its own website http://www.seamonkey-project.org due to a certificate problem!

Here's the alert shown by seamonkey when launching it:

Error code: <a id="errorCode" title="SEC_ERROR_UNKNOWN_ISSUER">SEC_ERROR_UNKNOWN_ISSUER</a>

Could you, please, fix this certificate problem?
I'd like to use seamonkey, but how can I trust it if it can not connect securely to its own website? The alert was not coming from an antivirus, but from seamonkey itself.

Looking forward to the solution. Thank you!

This is not necessarily a problem with any version of SeaMonkey or the http://www.seamonkey-project.org site. This is very likely due to a antivirus you have installed that is trying to help you but instead makes it worse with https:// connections.

The article is for Firefox but still applies for SeaMonkey since fix is done on antivirus client.

https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER
https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER#w_the-error-occurs-on-multiple-secure-sites

ieeu
 
Posts: 3
Joined: October 20th, 2017, 1:27 pm

Post Posted October 21st, 2017, 9:37 am

frg wrote:I have never seen this. Which version and from where?

FRG


I downloaded and installed SeaMonkey Setup 2.48.exe, from http://www.seamonkey-project.org. But I can't launch it, as described above.

Ztruker

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Joined: February 27th, 2005, 1:08 pm
Location: Melbourne, Fl

Post Posted October 21st, 2017, 12:43 pm

Check the datye and time on your computer.
Rich
Artificial intelligence is no match for natural stupidity.

James
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Joined: June 18th, 2003, 3:07 pm
Location: Made in Canada

Post Posted October 21st, 2017, 1:46 pm

ieeu wrote:But I can't launch it, as described above.

And missed my reply it seems.

frg
 
Posts: 517
Joined: December 15th, 2015, 1:20 pm

Post Posted October 21st, 2017, 2:21 pm

I tried again with a brand new profile and it works as intended. I agree with James. Probably you antivirus product or something else is intercepting https traffic.

FRG

ieeu
 
Posts: 3
Joined: October 20th, 2017, 1:27 pm

Post Posted October 21st, 2017, 2:55 pm

James wrote:
ieeu wrote:Launching seamonkey after installation (the very first installation of seamonkey on a Windows 7), and it can not connect to its own website http://www.seamonkey-project.org due to a certificate problem!

Here's the alert shown by seamonkey when launching it:

Error code: <a id="errorCode" title="SEC_ERROR_UNKNOWN_ISSUER">SEC_ERROR_UNKNOWN_ISSUER</a>

Could you, please, fix this certificate problem?
I'd like to use seamonkey, but how can I trust it if it can not connect securely to its own website? The alert was not coming from an antivirus, but from seamonkey itself.

Looking forward to the solution. Thank you!

This is not necessarily a problem with any version of SeaMonkey or the http://www.seamonkey-project.org site. This is very likely due to a antivirus you have installed that is trying to help you but instead makes it worse with https:// connections.

The article is for Firefox but still applies for SeaMonkey since fix is done on antivirus client.

https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER
https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER#w_the-error-occurs-on-multiple-secure-sites


Dear James, I appreciate your answer. I did see it earlier but I wanted to try a solution before replying, and it took me much longer than expected.

Yes, I use an internet security suite (Kaspersky Total Security) that scans encrypted connections. But I do not want to cancel this feature. Therefore, I searched for its certificate. Couldn't find it via the application, but I then had the idea to get it from a browser that I'm using. So I saved/exported it from firefox and then I imported it into seamonkey.

When I refreshed the seamonkey start page, it started. So the problem was fixed by importing the certificate of the antivirus to seamonkey. I wrote the steps as it might be useful for others.

I appreciate your help. Thank you!
Also, thanks to FRG and Ztruker!

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