MozillaZine

Popup message every time Thunderbird starts

User Help for Mozilla Thunderbird
billee
 
Posts: 6
Joined: November 17th, 2013, 10:07 am

Post Posted November 6th, 2017, 9:54 am

After the most recent update (52.4.0), when I start Thunderbird a message box pops up for about 1 second. It goes off so quickly that I can't read the whole thing. Something about checking for compatibility?

Any way to get rid of this?

DanRaisch
Moderator

User avatar
 
Posts: 118008
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted November 6th, 2017, 10:03 am

Does the same thing occur if you launch the application in Mozilla Safe Mode? http://kb.mozillazine.org/Safe_mode

billee
 
Posts: 6
Joined: November 17th, 2013, 10:07 am

Post Posted November 6th, 2017, 10:14 am

DanRaisch wrote:Does the same thing occur if you launch the application in Mozilla Safe Mode? <!-- m --><a class="postlink" href="http://kb.mozillazine.org/Safe_mode">http://kb.mozillazine.org/Safe_mode</a><!-- m -->
Yes, in safe mode it pops up for a second then disappears just prior to the "safe mode" message box.

DanRaisch
Moderator

User avatar
 
Posts: 118008
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted November 6th, 2017, 11:23 am

If no improvement using Safe Mode, do you have the same problem if you create a new profile and test it with no extensions or non-default themes installed?
http://kb.mozillazine.org/Profile_Manager
and
http://kb.mozillazine.org/Creating_a_ne ... on_Windows

Also see http://kb.mozillazine.org/Standard_diagnostic_-_Firefox

billee
 
Posts: 6
Joined: November 17th, 2013, 10:07 am

Post Posted November 6th, 2017, 12:21 pm

Dan: Thanks for your continued help.

I tried it with my wife's profile. Same popup even in safe mode. I was able to determine that the popup says it's checking the compatibility of add-ons. After several tries, I was able to click on the "cancel" box in the popup (the only box not greyed out) and the problem still occurs in normal and safe modes.

It seems like it's an "artifact" left over from the last update. Normally I would expect to see a compatibilty check only during the first run after the update.

DanRaisch
Moderator

User avatar
 
Posts: 118008
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted November 6th, 2017, 2:09 pm

You might try changing an option. Menu path Tools->Addons->Extensions->click on the "Gear" icon->select "Reset all addons to update manually."

billee
 
Posts: 6
Joined: November 17th, 2013, 10:07 am

Post Posted November 6th, 2017, 3:22 pm

DanRaisch wrote:You might try changing an option. Menu path Tools->Addons->Extensions->click on the "Gear" icon->select "Reset all addons to update manually."


That didn't fix the problem. I was able to capture a screen shot and it says "checking your add-ons for compatibility with this version of Thunderbird. This may take a few minutes"

morat
 
Posts: 2496
Joined: February 3rd, 2009, 6:29 pm

Post Posted November 6th, 2017, 5:22 pm

Try changing the extensions.update.enabled pref to false, then redo DanRaisch's suggestion, then restart.

Tools > Options > Advanced > General > Config Editor

http://kb.mozillazine.org/About:config_entries

billee
 
Posts: 6
Joined: November 17th, 2013, 10:07 am

Post Posted November 6th, 2017, 6:02 pm

morat wrote:Try changing the extensions.update.enabled pref to false, then redo DanRaisch's suggestion, then restart.

Tools > Options > Advanced > General > Config Editor

http://kb.mozillazine.org/About:config_entries


I toggled auto extension update to false in the config editor . I noticed that when I try to disable auto update in the extensions menu, the check mark for auto update reappears again when I restart. The pop up window problem still occurs.

Is it worth trying a re-install of Thunderbird? Can I do it without losing existing settings and emails?

DanRaisch
Moderator

User avatar
 
Posts: 118008
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted November 7th, 2017, 4:55 am

Is it worth trying a re-install of Thunderbird?

Usually, no, but you can try that if you wish without losing data.

Clear the browser cache and the Windows Temp directory.
Shutdown any anti-virus software you are running.
Download a new copy of the full installer from https://www.mozilla.org/en-US/thunderbird/all/
Delete the directory C:\Program Files\Mozilla Thunderbird
Run the installer.
Restart the anti-virus program.

Note that your saved messages, address books, settings, passwords, etc (if any) are stored in a different directory from the program files and will not be removed by deleting the directory identified above.

This thread viewtopic.php?f=39&t=996475&p=5239885#p5239885 has a more detailed version of the above instructions if needed.

morat
 
Posts: 2496
Joined: February 3rd, 2009, 6:29 pm

Post Posted November 7th, 2017, 7:39 am

Popup message: Checking your add-ons for compatibility with this version of Thunderbird. This may take a few minutes…

billee wrote:I noticed that when I try to disable auto update in the extensions menu, the check mark for auto update reappears again when I restart.

The problem could be corrupt extension files.

http://kb.mozillazine.org/Uninstalling_add-ons#Corrupt_extension_files

Similar thread
http://support.mozilla.org/en-US/questions/997487

Return to Thunderbird Support


Who is online

Users browsing this forum: Google [Bot] and 9 guests