MozillaZine

Trouble sending email with thunderbird 52.4.0

User Help for Mozilla Thunderbird
roadrash
 
Posts: 10
Joined: May 11th, 2004, 2:15 pm

Post Posted November 6th, 2017, 2:28 pm

just recently ive started having problems sending emails but receiving them is fine.
I am using Ubuntu 17.10 and Thunderbird 52.4.0

The error I get is:
Sending of the message failed.
An error occurred while sending mail: Outgoing server (SMTP) smtp-mail.outlook.com is unknown. The server may be incorrectly configured. Please verify that your Outgoing server (SMTP) settings are correct and try again.


Ive checked the settings over and un-installed, deleted all data files and then re-installed again, re-adding accounts and still the same issue so it couldn't have been something wrong with my previous installation. Ive checked all server settings over and over but it just refuses to send my emails saying it cant find the smtp-mail.outlook.com.
Ive used Thunderbird for years and its always performed faultless until now so can someone please help me diagnose what is causing this.

DanRaisch
Moderator

User avatar
 
Posts: 117977
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted November 6th, 2017, 3:05 pm

It seems that Outlook periodically may have problems with their SMTP servers.

What settings do you currently have in place for the outgoing server for that account? Look under menu path Edit→Account Settings->Outgoing Server (SMTP)->select the entry for the account at top right then click on the Edit button to display all of the values.

roadrash
 
Posts: 10
Joined: May 11th, 2004, 2:15 pm

Post Posted November 7th, 2017, 9:21 am

Thanks for the reply Dan Raisch,

Incoming: imap-mail.outlook.com port 993 SSL/TLS NORMAL PASSWORD
outgoing: smtp-mail.outlook.com 587 STARTTLS NORMAL PASSWORD

This is continuous and not intermittent. I currently receive my mail via Thunderbird but have to reply or send any new mail via their Website. very frustraiting.
I have pasted my prefs.js file below if it helps;

# Mozilla User Preferences

/* Do not edit this file.
*
* If you make changes to this file while the application is running,
* the changes will be overwritten when the application exits.
*
* To make a manual change to preferences, you can visit the URL about:config
*/

user_pref("app.update.lastUpdateTime.addon-background-update-timer", 1510001009);
user_pref("app.update.lastUpdateTime.blocklist-background-update-timer", 1510001129);
user_pref("app.update.lastUpdateTime.search-engine-update-timer", 1510069796);
user_pref("app.update.lastUpdateTime.xpi-signature-verification", 1510001249);
user_pref("browser.cache.disk.capacity", 358400);
user_pref("browser.cache.disk.filesystem_reported", 1);
user_pref("browser.download.importedFromSqlite", true);
user_pref("browser.search.countryCode", "GB");
user_pref("browser.search.region", "GB");
user_pref("datareporting.sessions.current.activeTicks", 25);
user_pref("datareporting.sessions.current.clean", true);
user_pref("datareporting.sessions.current.firstPaint", 10911);
user_pref("datareporting.sessions.current.main", 1287);
user_pref("datareporting.sessions.current.startTime", "1510069760877");
user_pref("datareporting.sessions.current.totalTime", 218);
user_pref("datareporting.sessions.currentIndex", 3);
user_pref("datareporting.sessions.previous.0", "{\"s\":1510000856001,\"a\":148,\"t\":1752,\"c\":true,\"m\":240,\"fp\":12086,\"sr\":-1}");
user_pref("datareporting.sessions.previous.1", "{\"s\":1510002610858,\"a\":17,\"t\":1138,\"c\":true,\"m\":81,\"fp\":4757,\"sr\":-1}");
user_pref("datareporting.sessions.previous.2", "{\"s\":1510004126342,\"a\":7,\"t\":47,\"c\":true,\"m\":1527,\"fp\":11948,\"sr\":-1}");
user_pref("extensions.blocklist.pingCountTotal", 2);
user_pref("extensions.blocklist.pingCountVersion", 2);
user_pref("extensions.bootstrappedAddons", "{}");
user_pref("extensions.databaseSchema", 19);
user_pref("extensions.e10s.rollout.hasAddon", false);
user_pref("extensions.e10sBlockedByAddons", true);
user_pref("extensions.enabledAddons", "messagingmenu%40mozilla.com:1.3.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:52.4.0");
user_pref("extensions.getAddons.cache.lastUpdate", 1510001010);
user_pref("extensions.getAddons.databaseSchema", 5);
user_pref("extensions.lastAppVersion", "52.4.0");
user_pref("extensions.lastPlatformVersion", "52.4.0");
user_pref("extensions.pendingOperations", false);
user_pref("extensions.xpiState", "{\"app-global\":{\"{972ce4c6-7e08-4474-a285-3208198ce6fd}\":{\"d\":\"/usr/lib/thunderbird/extensions/{972ce4c6-7e08-4474-a285-3208198ce6fd}.xpi\",\"e\":true,\"v\":\"52.4.0\",\"st\":1507139062000},\"messagingmenu@mozilla.com\":{\"d\":\"/usr/lib/thunderbird/extensions/messagingmenu@mozilla.com.xpi\",\"e\":true,\"v\":\"1.3.1\",\"st\":1507139062000}}}");
user_pref("mail.ab_remote_content.migrated", 1);
user_pref("mail.account.account1.identities", "id1");
user_pref("mail.account.account1.server", "server1");
user_pref("mail.account.account2.server", "server2");
user_pref("mail.account.account3.identities", "id2");
user_pref("mail.account.account3.server", "server3");
user_pref("mail.account.lastKey", 3);
user_pref("mail.accountmanager.accounts", "account1,account2,account3");
user_pref("mail.accountmanager.defaultaccount", "account1");
user_pref("mail.accountmanager.localfoldersserver", "server2");
user_pref("mail.append_preconfig_smtpservers.version", 2);
user_pref("mail.attachment.store.version", 1);
user_pref("mail.default_charsets.migrated", 1);
user_pref("mail.displayname.version", 4);
user_pref("mail.folder.views.version", 1);
user_pref("mail.identity.id1.archive_folder", "imap://roadrash100%40live.com@imap-mail.outlook.com/Archives");
user_pref("mail.identity.id1.doBcc", false);
user_pref("mail.identity.id1.draft_folder", "imap://roadrash100%40live.com@imap-mail.outlook.com/Drafts");
user_pref("mail.identity.id1.drafts_folder_picker_mode", "0");
user_pref("mail.identity.id1.encryptionpolicy", 0);
user_pref("mail.identity.id1.fcc_folder", "imap://roadrash100%40live.com@imap-mail.outlook.com/Sent");
user_pref("mail.identity.id1.fcc_folder_picker_mode", "0");
user_pref("mail.identity.id1.fullName", "Jon");
user_pref("mail.identity.id1.reply_on_top", 1);
user_pref("mail.identity.id1.sign_mail", false);
user_pref("mail.identity.id1.smtpServer", "smtp1");
user_pref("mail.identity.id1.stationery_folder", "imap://roadrash100%40live.com@imap-mail.outlook.com/Templates");
user_pref("mail.identity.id1.tmpl_folder_picker_mode", "0");
user_pref("mail.identity.id1.useremail", "roadrash100@live.com");
user_pref("mail.identity.id1.valid", true);
user_pref("mail.identity.id2.archive_folder", "imap://roadrash%40ntlworld.com@imap.virginmedia.com/Archives");
user_pref("mail.identity.id2.draft_folder", "imap://roadrash%40ntlworld.com@imap.virginmedia.com/Drafts");
user_pref("mail.identity.id2.drafts_folder_picker_mode", "0");
user_pref("mail.identity.id2.fcc_folder", "imap://roadrash%40ntlworld.com@imap.virginmedia.com/Sent");
user_pref("mail.identity.id2.fcc_folder_picker_mode", "0");
user_pref("mail.identity.id2.fullName", "Jon");
user_pref("mail.identity.id2.reply_on_top", 1);
user_pref("mail.identity.id2.sig_bottom", true);
user_pref("mail.identity.id2.smtpServer", "smtp2");
user_pref("mail.identity.id2.stationery_folder", "imap://roadrash%40ntlworld.com@imap.virginmedia.com/Templates");
user_pref("mail.identity.id2.tmpl_folder_picker_mode", "0");
user_pref("mail.identity.id2.useremail", "roadrash@ntlworld.com");
user_pref("mail.identity.id2.valid", true);

user_pref("mail.openMessageBehavior.version", 1);
user_pref("mail.root.imap", "/home/jon/.thunderbird/mlwzzaad.default/ImapMail");
user_pref("mail.root.imap-rel", "[ProfD]ImapMail");
user_pref("mail.root.none", "/home/jon/.thunderbird/mlwzzaad.default/Mail");
user_pref("mail.root.none-rel", "[ProfD]Mail");
user_pref("mail.server.server1.cacheCapa.acl", false);
user_pref("mail.server.server1.cacheCapa.quota", false);
user_pref("mail.server.server1.check_new_mail", true);
user_pref("mail.server.server1.directory", "/home/jon/.thunderbird/mlwzzaad.default/ImapMail/imap-mail.outlook.com");
user_pref("mail.server.server1.directory-rel", "[ProfD]ImapMail/imap-mail.outlook.com");
user_pref("mail.server.server1.hostname", "imap-mail.outlook.com");
user_pref("mail.server.server1.login_at_startup", true);
user_pref("mail.server.server1.max_cached_connections", 5);
user_pref("mail.server.server1.name", "roadrash100@live.com");
user_pref("mail.server.server1.namespace.personal", "\"\"");
user_pref("mail.server.server1.port", 993);
user_pref("mail.server.server1.serverIDResponse", "(\"name\" \"Microsoft.Exchange.Imap4.Imap4Server\" \"version\" \"15.20\")");
user_pref("mail.server.server1.socketType", 3);
user_pref("mail.server.server1.spamActionTargetAccount", "imap://roadrash100%40live.com@imap-mail.outlook.com");
user_pref("mail.server.server1.storeContractID", "@mozilla.org/msgstore/berkeleystore;1");
user_pref("mail.server.server1.timeout", 29);
user_pref("mail.server.server1.trash_folder_name", "Deleted");
user_pref("mail.server.server1.type", "imap");
user_pref("mail.server.server1.userName", "roadrash100@live.com");
user_pref("mail.server.server2.ageLimit", 30);
user_pref("mail.server.server2.applyToFlaggedMessages", false);
user_pref("mail.server.server2.cleanupBodies", false);
user_pref("mail.server.server2.daysToKeepBodies", 30);
user_pref("mail.server.server2.daysToKeepHdrs", 30);
user_pref("mail.server.server2.directory", "/home/jon/.thunderbird/mlwzzaad.default/Mail/Local Folders");
user_pref("mail.server.server2.directory-rel", "[ProfD]Mail/Local Folders");
user_pref("mail.server.server2.downloadByDate", false);
user_pref("mail.server.server2.downloadUnreadOnly", false);
user_pref("mail.server.server2.hostname", "Local Folders");
user_pref("mail.server.server2.name", "Local Folders");
user_pref("mail.server.server2.numHdrsToKeep", 2000);
user_pref("mail.server.server2.spamActionTargetAccount", "mailbox://nobody@Local%20Folders");
user_pref("mail.server.server2.storeContractID", "@mozilla.org/msgstore/berkeleystore;1");
user_pref("mail.server.server2.type", "none");
user_pref("mail.server.server2.userName", "nobody");
user_pref("mail.server.server3.cacheCapa.acl", false);
user_pref("mail.server.server3.cacheCapa.quota", true);
user_pref("mail.server.server3.check_new_mail", true);
user_pref("mail.server.server3.directory", "/home/jon/.thunderbird/mlwzzaad.default/ImapMail/imap.virginmedia.com");
user_pref("mail.server.server3.directory-rel", "[ProfD]ImapMail/imap.virginmedia.com");
user_pref("mail.server.server3.hostname", "imap.virginmedia.com");
user_pref("mail.server.server3.login_at_startup", true);
user_pref("mail.server.server3.max_cached_connections", 5);
user_pref("mail.server.server3.name", "roadrash@ntlworld.com");
user_pref("mail.server.server3.namespace.personal", "\"\"");
user_pref("mail.server.server3.port", 993);
user_pref("mail.server.server3.serverIDResponse", "(\"name\" \"Dovecot\")");
user_pref("mail.server.server3.socketType", 3);
user_pref("mail.server.server3.spamActionTargetAccount", "imap://roadrash%40ntlworld.com@imap.virginmedia.com");
user_pref("mail.server.server3.storeContractID", "@mozilla.org/msgstore/berkeleystore;1");
user_pref("mail.server.server3.timeout", 29);
user_pref("mail.server.server3.type", "imap");
user_pref("mail.server.server3.userName", "roadrash@ntlworld.com");
user_pref("mail.smtpserver.smtp1.authMethod", 3);
user_pref("mail.smtpserver.smtp1.description", "Outlook.com (Microsoft)");
user_pref("mail.smtpserver.smtp1.hostname", "smtp-mail.outlook.com");
user_pref("mail.smtpserver.smtp1.port", 587);
user_pref("mail.smtpserver.smtp1.try_ssl", 2);
user_pref("mail.smtpserver.smtp1.username", "roadrash100@live.com");
user_pref("mail.smtpserver.smtp2.authMethod", 3);
user_pref("mail.smtpserver.smtp2.description", "Virgin Media");
user_pref("mail.smtpserver.smtp2.hostname", "smtp.virginmedia.com");
user_pref("mail.smtpserver.smtp2.port", 465);
user_pref("mail.smtpserver.smtp2.try_ssl", 3);
user_pref("mail.smtpserver.smtp2.username", "roadrash@ntlworld.com");
user_pref("mail.smtpservers", "smtp1,smtp2");
user_pref("mail.spam.version", 1);
user_pref("mail.startup.enabledMailCheckOnce", true);
user_pref("mail.ui-rdf.version", 15);
user_pref("mailnews.database.global.datastore.id", "0dfe0e13-e3b5-40b8-be66-e169ce24553");
user_pref("mailnews.quotingPrefs.version", 1);
user_pref("mailnews.start_page_override.mstone", "52.4.0");
user_pref("mailnews.tags.$label1.color", "#FF0000");
user_pref("mailnews.tags.$label1.tag", "Important");
user_pref("mailnews.tags.$label2.color", "#FF9900");
user_pref("mailnews.tags.$label2.tag", "Work");
user_pref("mailnews.tags.$label3.color", "#009900");
user_pref("mailnews.tags.$label3.tag", "Personal");
user_pref("mailnews.tags.$label4.color", "#3333FF");
user_pref("mailnews.tags.$label4.tag", "To Do");
user_pref("mailnews.tags.$label5.color", "#993399");
user_pref("mailnews.tags.$label5.tag", "Later");
user_pref("mailnews.tags.version", 2);
user_pref("media.gmp.storage.version.observed", 1);
user_pref("network.cookie.prefsMigrated", true);
user_pref("network.predictor.cleaned-up", true);
user_pref("services.blocklist.addons.checked", 1509989981);
user_pref("services.blocklist.clock_skew_seconds", 11148);
user_pref("services.blocklist.gfx.checked", 1509989981);
user_pref("services.blocklist.last_etag", "\"1492010695571\"");
user_pref("services.blocklist.last_update_seconds", 1509989981);
user_pref("services.blocklist.onecrl.checked", 1509989981);
user_pref("services.blocklist.plugins.checked", 1509989981);
user_pref("signon.importedFromSqlite", true);
user_pref("toolkit.telemetry.cachedClientID", "a52b43f6-fff8-478c-8647-57400e57a67e");
user_pref("toolkit.telemetry.previousBuildID", "20171005162202");
user_pref("toolkit.telemetry.prompted", 2);

DanRaisch
Moderator

User avatar
 
Posts: 117977
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted November 7th, 2017, 9:38 am

Try changing the server name for that outgoing server to smtp.office365.com. That's been a successful fix for others have problems sending from Outlook/Hotmail accounts.

Port, connection security and authentication method would stay as you reported them above.

bobbybarkerz
 
Posts: 2
Joined: November 18th, 2017, 8:46 am

Post Posted November 18th, 2017, 8:52 am

Just to chime in - I am having exact same problem with outlook.com accounts. Using TB 52.4.0 on LinuxMint 17.2.
The outlook accounts had been working fine for a long time, but problem appeared about a week ago. Can receive mail but can not send in TB. Can Send from the account using Android BlueMail app.
Any insights to resolution in TB would be great.

DanRaisch
Moderator

User avatar
 
Posts: 117977
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted November 18th, 2017, 9:11 am

DanRaisch wrote:Try changing the server name for that outgoing server to smtp.office365.com. That's been a successful fix for others have problems sending from Outlook/Hotmail accounts.

Port, connection security and authentication method would stay as ...reported ...above.

bobbybarkerz
 
Posts: 2
Joined: November 18th, 2017, 8:46 am

Post Posted November 18th, 2017, 12:13 pm

Success! Although failure at first when attempting to simply change outgoing server to smtp.office365.com in the account configuration page in TB. Instead removed the account and then added it back in. When added back in I made manual change to outgoing server changing smtp-mail.outlook.com to smtp.office365.com. I did this for all of my outlook.com accounts and all can now send email.

Thanks DanRaisch.

DanRaisch
Moderator

User avatar
 
Posts: 117977
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted November 18th, 2017, 2:45 pm

You're welcome.

Return to Thunderbird Support


Who is online

Users browsing this forum: No registered users and 5 guests