No sound in firefox after update to v56 + 64 bit update. .

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rm22
Posts: 10
Joined: June 3rd, 2015, 10:26 pm

No sound in firefox after update to v56 + 64 bit update. .

Post by rm22 »

Around the time I updated firefox to 56 on this machine the sound stopped working - just in firefox. The sound works fine in every other App. I've checked that nothings muted, tried safe-mode, tried a new profile... Anything else to suggest before I try a fresh install?

This machine is running Windows 10 version 1511.
Last edited by LIMPET235 on October 18th, 2017, 3:58 am, edited 1 time in total.
Reason: Added + 64 bit to title.
rm22
Posts: 10
Joined: June 3rd, 2015, 10:26 pm

Re: no sound in firefox after update to 56.

Post by rm22 »

I just noticed I have 64bit firefox installed now... this is a recent change (from 32bit) - maybe also around the time the sound stopped working
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Reflective
Posts: 2283
Joined: February 15th, 2007, 11:13 am

Re: No sound in firefox after update to v56 + 64 bit update.

Post by Reflective »

Which sites don't produce sound? Can you post a couple of URLs so that we can check.
rm22
Posts: 10
Joined: June 3rd, 2015, 10:26 pm

Re: No sound in firefox after update to v56 + 64 bit update.

Post by rm22 »

I haven't found any sites that work... nothing on Youtube works - just video & no sound
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therube
Posts: 21703
Joined: March 10th, 2004, 9:59 pm
Location: Maryland USA

Re: No sound in firefox after update to v56 + 64 bit update.

Post by therube »

Check (Windows) Volume Mixer (with FF open) & verify that it is not muted (at a level of '0') in there.
Fire 750, bring back 250.
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.19) Gecko/20110420 SeaMonkey/2.0.14 Pinball CopyURL+ FetchTextURL FlashGot NoScript
rm22
Posts: 10
Joined: June 3rd, 2015, 10:26 pm

Re: No sound in firefox after update to v56 + 64 bit update.

Post by rm22 »

No - sound mixer is NOT muted or at a low level
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Reflective
Posts: 2283
Joined: February 15th, 2007, 11:13 am

Re: No sound in firefox after update to v56 + 64 bit update.

Post by Reflective »

See if any of these troubleshooting steps help at all: https://support.mozilla.org/en-US/kb/fi ... deo-issues
rm22
Posts: 10
Joined: June 3rd, 2015, 10:26 pm

Re: No sound in firefox after update to v56 + 64 bit update.

Post by rm22 »

Thanks, but I'd already gone through that list
rm22
Posts: 10
Joined: June 3rd, 2015, 10:26 pm

Re: No sound in firefox after update to v56 + 64 bit update.

Post by rm22 »

It was Sandboxie causing the issue - here's the fix for anyone who needs it...

https://forums.sandboxie.com/phpBB3/vie ... 98#p129898
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therube
Posts: 21703
Joined: March 10th, 2004, 9:59 pm
Location: Maryland USA

Re: No sound in firefox after update to v56 + 64 bit update.

Post by therube »

Around the time I updated firefox to 56 on this machine the sound stopped working - just in firefox - IN SANDBOXIE.
;-).
Thanks for the followup & link.
Fire 750, bring back 250.
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.19) Gecko/20110420 SeaMonkey/2.0.14 Pinball CopyURL+ FetchTextURL FlashGot NoScript
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