MozillaZine

Disappearing door hangers

User Help for Mozilla Firefox
Vitesse
 
Posts: 1237
Joined: April 21st, 2011, 6:03 pm

Post Posted December 28th, 2017, 9:41 am

I have four extensions which use door hanger menus; S3 Translator, uBlock Origin, Bitwarden and Form History Control. Recently - not sure from exactly when, but definitely since Fx 57 arrived - when clicked, those menus go blank after anywhere between five and twenty seconds.

I've tried disabling all extensions but one of the door hanger ones - still happens. Even tried a new profile with only S3 Translator installed (in case it was a uBlock filter problem) - same result.

Obviously not something that can be tested in Safe Mode and the only even vaguely relevant about:config entry refers to the address bar door hangers.

Any suggestions? Anyone else seeing this?

smsmith
Moderator

User avatar
 
Posts: 19757
Joined: December 7th, 2004, 8:51 pm
Location: Indiana

Post Posted December 28th, 2017, 10:31 am

Try turning off hardware acceleration.

Tools -> Options -> General, Performance. Uncheck "Use recommended performance settings". Then, uncheck "Use hardware acceleration when available" after it shows up after you turned off the recommended performance settings checkbox. Close and then restart Firefox. Some people report having to restart their computer to turn off hardware acceleration.
Give a man a fish, and he eats for a day. Teach a man to fish, and he eats for a lifetime.
I like poetry, long walks on the beach and poking dead things with a stick.
Please do not PM me for personal support. Keep posts here in the Forums instead and we all learn.

Vitesse
 
Posts: 1237
Joined: April 21st, 2011, 6:03 pm

Post Posted December 28th, 2017, 10:58 am

Already off. Multiprocess disabled as well.

smsmith
Moderator

User avatar
 
Posts: 19757
Joined: December 7th, 2004, 8:51 pm
Location: Indiana

Post Posted December 28th, 2017, 5:26 pm

Does it happen if you create a new profile?
http://kb.mozillazine.org/Profile_manager
Give a man a fish, and he eats for a day. Teach a man to fish, and he eats for a lifetime.
I like poetry, long walks on the beach and poking dead things with a stick.
Please do not PM me for personal support. Keep posts here in the Forums instead and we all learn.

Vitesse
 
Posts: 1237
Joined: April 21st, 2011, 6:03 pm

Post Posted December 29th, 2017, 1:07 am

smsmith wrote:Does it happen if you create a new profile?
http://kb.mozillazine.org/Profile_manager

Yes - see para 2 in the OP. It was a completely vanilla profile with only the one extension installed.

therube

User avatar
 
Posts: 19154
Joined: March 10th, 2004, 9:59 pm
Location: Maryland USA

Post Posted December 29th, 2017, 6:54 am

Something related to "OS" themes or colors?

Screenshot of these blank menus?
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.19) Gecko/20110420 SeaMonkey/2.0.14 Pinball CopyURL+ FetchTextURL FlashGot NoScript

smsmith
Moderator

User avatar
 
Posts: 19757
Joined: December 7th, 2004, 8:51 pm
Location: Indiana

Post Posted December 29th, 2017, 8:28 am

Vitesse wrote:
smsmith wrote:Does it happen if you create a new profile?
http://kb.mozillazine.org/Profile_manager

Yes - see para 2 in the OP. It was a completely vanilla profile with only the one extension installed.

Sorry, missed that. And you disabled hardware acceleration and multi process in the vanilla profile?
Give a man a fish, and he eats for a day. Teach a man to fish, and he eats for a lifetime.
I like poetry, long walks on the beach and poking dead things with a stick.
Please do not PM me for personal support. Keep posts here in the Forums instead and we all learn.

Vitesse
 
Posts: 1237
Joined: April 21st, 2011, 6:03 pm

Post Posted December 29th, 2017, 11:32 am

smsmith wrote:
Vitesse wrote:
smsmith wrote:Does it happen if you create a new profile?
http://kb.mozillazine.org/Profile_manager

Yes - see para 2 in the OP. It was a completely vanilla profile with only the one extension installed.

Sorry, missed that. And you disabled hardware acceleration and multi process in the vanilla profile?

Yes.

Vitesse
 
Posts: 1237
Joined: April 21st, 2011, 6:03 pm

Post Posted December 29th, 2017, 11:42 am

therube wrote:Something related to "OS" themes or colors?

Screenshot of these blank menus?

First one is from the new profile:
Image
Default profile - uBlock Origin:
Image
A few seconds later (can happen after anything between 5 and 20 seconds!)
Image

As you can probably see, I'm using Classic Shell, but I doubt that's causing it.

Return to Firefox Support


Who is online

Users browsing this forum: brooksjo and 14 guests