Hi,
My TB shows that I have unread messages in folders but when I click I can't see them. I have tried various settings in "View" and so on but nothing works. If, however, I got to properties and run "Repair Folder", the unread files are immediately visible.
This is different from before. What can I do?
Unread messages not visible
- DanRaisch
- Moderator
- Posts: 127231
- Joined: September 23rd, 2004, 8:57 pm
- Location: Somewhere on the right coast
Re: Unread messages not visible
How is the account set up in Thunderbird, as POP or IMAP? Find out using menu path Tools->Account Settings->Server Settings->Server Type at the top right of the dialogue.
-
- Posts: 71
- Joined: September 8th, 2014, 9:42 pm
Re: Unread messages not visible
It is set up as a POP acccount
-
- Posts: 71
- Joined: September 8th, 2014, 9:42 pm
Re: Unread messages not visible
I have a copy of fossamail using the same profile. I get the same problem. So seems to be something in the profile
-
- Posts: 71
- Joined: September 8th, 2014, 9:42 pm
Re: Unread messages not visible
Thunderbird Search shows that the messages are there in the correct folders. I just can't see them.
- DanRaisch
- Moderator
- Posts: 127231
- Joined: September 23rd, 2004, 8:57 pm
- Location: Somewhere on the right coast
Re: Unread messages not visible
It sounds as though the summary/index file for that folder is corrupted. First backup your profile -- http://kb.mozillazine.org/Profile_backup
Close Thunderbird and navigate to your Profile Folder ( http://kb.mozillazine.org/Profile_Folder ). Find the files with the extension msf, such as Inbox.msf. Note that there will be sets of two files with the name but only one of these will have the MSF extension. Delete ONLY the files with the MSF extension. Restart Thunderbird, compact all folders, and see if things are back to normal. Note that the MSF files do NOT contain your messages. They are, for lack of a better term, an index file and will be recreated by Thunderbird as required.
If this procedure provides no improvement, see this link -- http://kb.mozillazine.org/Recover_messa ... upt_folder
Also see this URL - http://kb.mozillazine.org/Keep_it_worki ... derbird%29
Close Thunderbird and navigate to your Profile Folder ( http://kb.mozillazine.org/Profile_Folder ). Find the files with the extension msf, such as Inbox.msf. Note that there will be sets of two files with the name but only one of these will have the MSF extension. Delete ONLY the files with the MSF extension. Restart Thunderbird, compact all folders, and see if things are back to normal. Note that the MSF files do NOT contain your messages. They are, for lack of a better term, an index file and will be recreated by Thunderbird as required.
If this procedure provides no improvement, see this link -- http://kb.mozillazine.org/Recover_messa ... upt_folder
Also see this URL - http://kb.mozillazine.org/Keep_it_worki ... derbird%29
-
- Posts: 71
- Joined: September 8th, 2014, 9:42 pm
Re: Unread messages not visible
thank you.
I will try.
I will try.
-
- Posts: 71
- Joined: September 8th, 2014, 9:42 pm
Re: Unread messages not visible
Deleting msf files didn't work. All the emails are there and in addition backed up to MailStore Home
-
- Posts: 71
- Joined: September 8th, 2014, 9:42 pm
Re: Unread messages not visible
What now?
-
- Posts: 71
- Joined: September 8th, 2014, 9:42 pm
Re: Unread messages not visible
I tried agan,deleting msf files. This time it worked! thank you very much
- DanRaisch
- Moderator
- Posts: 127231
- Joined: September 23rd, 2004, 8:57 pm
- Location: Somewhere on the right coast
Re: Unread messages not visible
You're welcome.