Account locked for security reasons

Talk about Mozilla browsers for small devices such as PDAs and cellphones.
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tcfmaster
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Joined: January 10th, 2018, 7:52 am

Account locked for security reasons

Post by tcfmaster »

I downloaded Firefox for iOS and wanted to log in with my Firefox Sync account, but it tells me my account was locked for 'security reasons'. The message says a verification email sent to my address bounced, but I know the address works because I just signed up for this forum using the same address (yes it's spelled correctly, as is my password).
Logging in works fine in Firefox Desktop, this just occurs on iOS. I tried getting in contact with Mozilla's support but can't find a way to do so, there's just an FAQ.
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Daifne
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Re: Account locked for security reasons

Post by Daifne »

Moving to the Mobile Forum
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Happy112
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Re: Account locked for security reasons

Post by Happy112 »

tcfmaster wrote: I tried getting in contact with Mozilla's support but can't find a way to do so, there's just an FAQ.
Here's a link to the Mozilla support forum - you'll have to scroll down :

https://support.mozilla.org/en-US/get-involved
tcfmaster
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Joined: January 10th, 2018, 7:52 am

Re: Account locked for security reasons

Post by tcfmaster »

I just signed out of my account in the Desktop version to test signing back in, now it also tells me my account has been locked.
@Happy112 The 'Contact Us' option just gets me to the FAQ.
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Happy112
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Re: Account locked for security reasons

Post by Happy112 »

tcfmaster wrote: @Happy112 The 'Contact Us' option just gets me to the FAQ.
Did you click on the link I gave you and then you scroll down to 'Ask a Question' ?
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Happy112
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Re: Account locked for security reasons

Post by Happy112 »

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Happy112
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Re: Account locked for security reasons

Post by Happy112 »

In addition to the link to the Mozilla support forum I gave you earlier :

https://support.mozilla.org/en-US/kb/ge ... ty-support
tcfmaster
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Joined: January 10th, 2018, 7:52 am

Re: Account locked for security reasons

Post by tcfmaster »

That's exactly the issue I have. Finally there're some instructions on what to do! Thanks very much for all the links, I think I got it from here.
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