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(OSX)Mail not properly checking/pulling mail on IMAP account

Discussion of bugs in Seamonkey
godzfire
 
Posts: 118
Joined: September 13th, 2009, 1:12 pm

Post Posted January 28th, 2018, 1:40 pm

I use Seamonkey (Mac Pro, 10.11.6) as my mail client, and have for a very long time. As such, for as long as I can remember, I just stuck with the default email config from my ISP Charter and let it be, that being configured as POP.

Recently, I've discovered that I'm on a very old configuration setup which has severely reduced security and I'm not getting mail from certain online folders (Spam for example). Today I attempted to set up the mail account using Charter's new recommended settings, including it being IMAP. I was able to accomplish this, but while performing some post setup send & receives, I discovered a bug with SM's mail client not checking or pulling new mail. By this, I mean if I sent a test email to myself on my old setup and A) pressed the 'Get Msgs' button or B) waited a minute or less, it would immediately play my new mail alert and the new email would be shown. This will NOT happen on the IMAP setup; I will not get the new email no matter how long I waited or how many times I pressed the button to get new emails. It only worked if I would quit and reopen Seamonkey and open Mail & Newsgroups.

Please see the following pictures; the first is my old POP setup, second is the attempted new setup, and third is the new setup with Thunderbird (more on that in a second).

Original POP Setup
Image

Attempted IMAP Setup
Image

Thunderbird Setup
Image

Troubleshooting steps taken and process of elimination of other variables:
- Confirmed I was using all the proper configuration/setup settings (as shown here: https://www.spectrum.net/support/intern ... -pop-imap/)
- Tested the new IMAP setup on both a new mail account under my current SM profile, as well as a brand new test profile, same results.
- Confirmed that the test emails I was sending were in fact being sent successfully and otherwise showing up immediately elsewhere, as Charter’s Webmail site, my old POP setup, and my phone (set up as IMAP) all got the tests.
- Finally, on a hunch, I downloaded Thunderbird (which SM shares the same code with) and created an account using the exact same IMAP setup as I tried with SM. Sending a test email this time, came through right away and just fine to Thunderbird.

Conclusion: Based on all the above, I strongly believe there is a bug with SM mail, specifically IMAP account types which is not properly checking or recognizing new mail. Please let me know what additional troubleshooting or information I can offer to get this corrected as soon as possible.

therube

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Posts: 18716
Joined: March 10th, 2004, 9:59 pm
Location: Maryland USA

Post Posted January 29th, 2018, 10:08 am

(Your email is in those pictures, if that matters to you.)
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.19) Gecko/20110420 SeaMonkey/2.0.14 Pinball CopyURL+ FetchTextURL FlashGot NoScript

godzfire
 
Posts: 118
Joined: September 13th, 2009, 1:12 pm

Post Posted January 29th, 2018, 4:00 pm

therube wrote:(Your email is in those pictures, if that matters to you.)


Nope no problems with that.

godzfire
 
Posts: 118
Joined: September 13th, 2009, 1:12 pm

Post Posted February 12th, 2018, 7:58 am

Looking for an update on this issue.

godzfire
 
Posts: 118
Joined: September 13th, 2009, 1:12 pm

Post Posted February 18th, 2018, 7:58 pm

Do I need to file a bug report or something in order to get this corrected?

TPR75
 
Posts: 672
Joined: July 25th, 2011, 8:11 am
Location: Poland

Post Posted February 19th, 2018, 2:13 am

godzfire wrote:Looking for an update on this issue.


Check your AV software and corresponding SeaMonkey settings - "Allow antivirus clients to scan incoming messages more easily":

Image

AV soft usually wants to scan SSL port and this can be sometimes problematic for "not so popular" e-mail clients like SeaMonkey. I propose to make some more test with different settings in both SM (above) and AV soft (disable SSL scan or make exception for "seamonkey.exe" to avoid any scan by AV; just for test only because it's dangerous).

BTW For IMAP services SMTP port with SSL for outgoing messages is 465 (not 587 like described on your ISP site).

frg
 
Posts: 545
Joined: December 15th, 2015, 1:20 pm

Post Posted February 19th, 2018, 4:57 am

> Do I need to file a bug report or something in order to get this corrected?

Wouldn't help. IMAP generally works in 2.49.1 and 2.49.2. Even tested it on osx High Sierra.

SeaMonkey uses the same backend as Tb. The account setup is different but should not cause this. So it is probably system specific. Are you using a 3rd party firewall or AV software?

godzfire
 
Posts: 118
Joined: September 13th, 2009, 1:12 pm

Post Posted March 7th, 2018, 5:41 pm

I'm sorry, I didn't see this was responded to otherwise I would have commented sooner.

@TPR75: I'm using a Mac, as stated in my original post. I don't have any AV. Actually everything in Junk & Suspect Mail is already disabled.

@frg: Only OSX's built in firewall, which again, works just fine on a fresh configuration in TB, but not a fresh install of SM.

godzfire
 
Posts: 118
Joined: September 13th, 2009, 1:12 pm

Post Posted March 25th, 2018, 2:59 pm

Any updates Here?

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