When I enter the link to my stock portfolio, I get a completely blank page. I have been using this link for years without any issues until the last few days. I just tested it using MS Edge and Chrome; they both work just fine. Any idea what's happening?
Running FF 58.0.2
Win10 Pro v 1709
Link Delivers a Blank Screen/Page
- DanRaisch
- Moderator
- Posts: 127245
- Joined: September 23rd, 2004, 8:57 pm
- Location: Somewhere on the right coast
Re: Link Delivers a Blank Screen/Page
Have you tried starting Firefox in Mozilla Safe Mode? http://kb.mozillazine.org/Safe_mode
If no improvement using Safe Mode, do you have the same problem if you create a new profile and test it with no extensions or non-default themes installed?
http://kb.mozillazine.org/Profile_Manager
and
http://kb.mozillazine.org/Creating_a_ne ... on_Windows
Also see http://kb.mozillazine.org/Standard_diagnostic_-_Firefox
If no improvement using Safe Mode, do you have the same problem if you create a new profile and test it with no extensions or non-default themes installed?
http://kb.mozillazine.org/Profile_Manager
and
http://kb.mozillazine.org/Creating_a_ne ... on_Windows
Also see http://kb.mozillazine.org/Standard_diagnostic_-_Firefox
-
- Posts: 94
- Joined: October 10th, 2004, 8:58 am
Re: Link Delivers a Blank Screen/Page
Thanks for your fast reply Dan. Just tried your suggestion:
- Safe Mode returns same blank screen
- New (Clean) Profile opens the link as it should
Checked my Add=ons, and no new (since the issue) Extensions or Plug-ins. What now?
- Safe Mode returns same blank screen
- New (Clean) Profile opens the link as it should
Checked my Add=ons, and no new (since the issue) Extensions or Plug-ins. What now?
- DanRaisch
- Moderator
- Posts: 127245
- Joined: September 23rd, 2004, 8:57 pm
- Location: Somewhere on the right coast
Re: Link Delivers a Blank Screen/Page
It could be something else in the profile other than the extensions that caused the issue. Try downloading and installing the same extensions, one at a time, testing between installs.
-
- Posts: 94
- Joined: October 10th, 2004, 8:58 am
Re: Link Delivers a Blank Screen/Page
So I installed all of the extensions 1 by 1 into the new (clean) profile, and the link still opens as it should. Guess it's not the extensions that are the culprit. Any other thoughts?
- DanRaisch
- Moderator
- Posts: 127245
- Joined: September 23rd, 2004, 8:57 pm
- Location: Somewhere on the right coast
Re: Link Delivers a Blank Screen/Page
You're good to go at this point, unless you want to migrate bookmarks, passwords, and so on from the old profile to the new. http://kb.mozillazine.org/Transferring_ ... _-_Firefox
-
- Posts: 94
- Joined: October 10th, 2004, 8:58 am
Re: Link Delivers a Blank Screen/Page
OK. Finally finished customizing my new profile with my bookmarks, passwords, extensions, etc., and everything seems to be working fine.
Problem Solved.
Thanks for your help Dan!
Problem Solved.
Thanks for your help Dan!
- DanRaisch
- Moderator
- Posts: 127245
- Joined: September 23rd, 2004, 8:57 pm
- Location: Somewhere on the right coast
Re: Link Delivers a Blank Screen/Page
You're welcome.