error when trying to connect with facebook

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denjam
Posts: 2
Joined: April 5th, 2018, 11:31 pm

error when trying to connect with facebook

Post by denjam »

cant open facebook and many other sites since i update firefox... and i have been using them for years with firefox..the error message appears... Secure Connection Failed

An error occurred during a connection to www.facebook.com. SSL received a record that exceeded the maximum permissible length. Error code: SSL_ERROR_RX_RECORD_TOO_LONG

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.
REALLY...?? me call facebook and say they dont know what they are doing...?

There are several financial institutions also and some general sites.

I hate to say it...but IE here i come...any help would be appreciated...i like firefox
Dennis Smith
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LIMPET235
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Joined: October 19th, 2007, 1:53 am
Location: The South Coast of N.S.W. Oz.

Re: error when trying to connect with facebook

Post by LIMPET235 »

Moving this to Firefox Support...
[Ancient Amateur Astronomer.]
Win-10-H/64 bit/500G SSD/16 Gig Ram/450Watt PSU/350WattUPS/Firefox-115.0.2/T-bird-115.3.2./SnagIt-v10.0.1/MWP-7.12.125.

(Always choose the "Custom" Install.)
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therube
Posts: 21714
Joined: March 10th, 2004, 9:59 pm
Location: Maryland USA

Re: error when trying to connect with facebook

Post by therube »

What antivirus are you using?
Does it inject itself into SSL streams?
Fire 750, bring back 250.
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.19) Gecko/20110420 SeaMonkey/2.0.14 Pinball CopyURL+ FetchTextURL FlashGot NoScript
denjam
Posts: 2
Joined: April 5th, 2018, 11:31 pm

Re: error when trying to connect with facebook

Post by denjam »

THERUBE....i am using a paid version of AVG, have for a long time. Firefox has been great until updated...to me SSL streams is a place to fish..i am a 70 year old with some technical knowledge but thats it. Thanks for the reply
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therube
Posts: 21714
Joined: March 10th, 2004, 9:59 pm
Location: Maryland USA

Re: error when trying to connect with facebook

Post by therube »

Try this & see if your SSL errors go away?
open AVG and click "Options" -> "Advanced Settings" -> "Web Browsing Protection" -> "Online Shield" -> "Expert Settings"
uncheck "Scan encrypted (TLS and SSL) network traffic" option

https://support.avg.com/answers?id=906b0000000D5SwAAK
(Dated link, so location of option might have changed?)
Fire 750, bring back 250.
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.19) Gecko/20110420 SeaMonkey/2.0.14 Pinball CopyURL+ FetchTextURL FlashGot NoScript
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