Hi,
I know I am logged in via chrome so plz excuse me for that. I am having trouble logging into my account using FF. I keep on logging in, entering my PW but it says you have exceeded the amount of times you can log in so i have to use capcha asking me :How many letters are in mozilla? I have tried 7 and seven and neither of them work.
How do i resolve this issue plz?
thx
Login issues
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DanRaisch
- Moderator
- Posts: 127224
- Joined: September 23rd, 2004, 8:57 pm
- Location: Somewhere on the right coast
Re: Login issues
Enter the numeral 6 rather than 7. That question is improperly worded and should ask "How many UNIQUE letters are in Mozilla.? Unfortunately, the Moderators do not have access to correct that text.
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Daifne
- Moderator
- Posts: 123071
- Joined: July 31st, 2005, 9:17 pm
- Location: Where the Waters Meet, Wisconsin
Re: Login issues
Moving to Mozillazine Site Discussion
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wakanasakai
- Posts: 78
- Joined: May 21st, 2012, 2:48 pm
Re: Login issues
Just for the record, I was having the EXACT same problem for several HOURS in a row! Not only is that a perfect example of how to design a BROKEN capcha, but at least for me, it was not the only part of the login process that is super broken. The other part is the login process's "counter".
It's been a while since I last came/logged in here, so when I first tried to login (today), I accidentally entered my email instead of my username (which is exactly the same as the first part of my email) & also my current password (for other sites, not this one). After my first login attempt failed (which my rusty memory was expecting), I remembered both my correct username & password. However, starting with my 2nd login attempt, the site claimed that I had already exceeded the number of allowed login attempts, & kept on insisting that my (now) correct username & password were wrong just because of that brain damaged capcha
I hope that somebody manages to contact whoever it is who does have the needed access to fix that stupid capcha.
It's been a while since I last came/logged in here, so when I first tried to login (today), I accidentally entered my email instead of my username (which is exactly the same as the first part of my email) & also my current password (for other sites, not this one). After my first login attempt failed (which my rusty memory was expecting), I remembered both my correct username & password. However, starting with my 2nd login attempt, the site claimed that I had already exceeded the number of allowed login attempts, & kept on insisting that my (now) correct username & password were wrong just because of that brain damaged capcha
I hope that somebody manages to contact whoever it is who does have the needed access to fix that stupid capcha.