fail to login
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- Posts: 13
- Joined: August 13th, 2013, 4:04 pm
fail to login
I am using Windows 10 with new a install of Thunderbird. Thunderbird will not login. I know that the password is correct and the servers are correctly named; i.e. mail.somocowireless.net and smtp.somocowireless.net. The password is correct because Windows mail & Em client both will login and download mail. Any suggestions to remedy this problem would be greatly appreciated.
- DanRaisch
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- Joined: September 23rd, 2004, 8:57 pm
- Location: Somewhere on the right coast
Re: fail to login
What security software is running on that Win 10 system?
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- Posts: 13
- Joined: August 13th, 2013, 4:04 pm
Re: fail to login
Windows Defender Security. Incidentally, this computer is a completely new install, it replaced one that died.
- DanRaisch
- Moderator
- Posts: 127188
- Joined: September 23rd, 2004, 8:57 pm
- Location: Somewhere on the right coast
Re: fail to login
What is happening when TB tries to connect to the server? What error message, if any, are you seeing?
What results do you get if activate session logging? http://kb.mozillazine.org/Session_logging_for_mail/news
What results do you get if activate session logging? http://kb.mozillazine.org/Session_logging_for_mail/news
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- Posts: 13
- Joined: August 13th, 2013, 4:04 pm
Re: fail to login
I get the following:
login to somocowireless.net failed
retry enter password cancel
The password is correct. It works with Windows Mail and EmClient.
login to somocowireless.net failed
retry enter password cancel
The password is correct. It works with Windows Mail and EmClient.
- DanRaisch
- Moderator
- Posts: 127188
- Joined: September 23rd, 2004, 8:57 pm
- Location: Somewhere on the right coast
Re: fail to login
* Without posting your full email address, what settings do you have under menu path Tools->Account Settings Server Settings:
Server name:
Port # :
User name : (Is it your full name or just the bit before the @ symbol)
Connection Security:
Authentication Method:
Server name:
Port # :
User name : (Is it your full name or just the bit before the @ symbol)
Connection Security:
Authentication Method:
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- Posts: 13
- Joined: August 13th, 2013, 4:04 pm
Re: fail to login
Thunderbird: 52.8.0 (32-bit)
Server Type: IMAP Mail Server port: 143 default: 143
Server Name: mail.somoco ---etc.
User Name: uci-mom
Security Settings
Connection security: STARTTLS
Authentication method: Normal password
This is my wife's computer, I use Linux on mine; so I am trying to get hers going the way she wants
Thanks for your help
Server Type: IMAP Mail Server port: 143 default: 143
Server Name: mail.somoco ---etc.
User Name: uci-mom
Security Settings
Connection security: STARTTLS
Authentication method: Normal password
This is my wife's computer, I use Linux on mine; so I am trying to get hers going the way she wants
Thanks for your help
- DanRaisch
- Moderator
- Posts: 127188
- Joined: September 23rd, 2004, 8:57 pm
- Location: Somewhere on the right coast
Re: fail to login
Try entering the entire email address for the user name.User Name: uci-mom
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- Posts: 13
- Joined: August 13th, 2013, 4:04 pm
Re: fail to login
That seems to have taken care of the problem. Thunderbird now connects.
Thanks again for your help.
Thanks again for your help.
- DanRaisch
- Moderator
- Posts: 127188
- Joined: September 23rd, 2004, 8:57 pm
- Location: Somewhere on the right coast
Re: fail to login
You're welcome.