chat line greyed out
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- Posts: 6
- Joined: January 4th, 2008, 5:19 pm
chat line greyed out
I was trying to chat with a National retailer concerning an online purchase. However when I try to click on Chat with expert the Chat button is greyed out and will not work. I then went to Microjunk Edge and the chat works fine. This obviously is a Firefox problem as the chat works on Edge. I tried several times, with same results each time.
- DanRaisch
- Moderator
- Posts: 127246
- Joined: September 23rd, 2004, 8:57 pm
- Location: Somewhere on the right coast
Re: chat line greyed out
Have you tried starting Firefox in Mozilla Safe Mode? http://kb.mozillazine.org/Safe_mode
If no improvement using Safe Mode, do you have the same problem if you create a new profile and test it with no extensions or non-default themes installed?
http://kb.mozillazine.org/Profile_Manager
and
http://kb.mozillazine.org/Creating_a_ne ... on_Windows
Also see http://kb.mozillazine.org/Standard_diagnostic_-_Firefox
If no improvement using Safe Mode, do you have the same problem if you create a new profile and test it with no extensions or non-default themes installed?
http://kb.mozillazine.org/Profile_Manager
and
http://kb.mozillazine.org/Creating_a_ne ... on_Windows
Also see http://kb.mozillazine.org/Standard_diagnostic_-_Firefox
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- Posts: 6
- Joined: January 4th, 2008, 5:19 pm
Re: chat line greyed out
Dan, I restarted in safe mode and the problem went away. I then started normal mode with all addons, exetensions, etc. disabled. The problem returned when starting in this mode, so does not appear extensions is the problem. I created a new profile and the problem was gone again. New profile seems to be the solution, but I do not run into this problem often enough to be worth all the hassle to reload all my addons. Thanks for the help.
- DanRaisch
- Moderator
- Posts: 127246
- Joined: September 23rd, 2004, 8:57 pm
- Location: Somewhere on the right coast
Re: chat line greyed out
You're welcome.