MozillaZine

Can't open Safelinks from Outlook in Firefox

User Help for Mozilla Firefox
infinitespace
 
Posts: 12
Joined: February 20th, 2017, 8:08 am

Post Posted September 3rd, 2018, 5:24 am

When I click a link from an Outlook email, Firefox opens a tab for the link but just shows a blank page. Closer inspection shows that links from Outlook emails are now in the format https://nam01.safelinks.protection.outlook.com... or similar, followed by the URL. Unfortunately I can't just copy the URL part out as some characters have been replaced with strings like %3A, etc. Tried in Safe Mode but no change. I'm aware that this new link format is part of Microsoft's Office ATP, so it's their doing, but just wondering if there is a fix or way to resolve.

Many thanks in advance for any response.

therube

User avatar
 
Posts: 19042
Joined: March 10th, 2004, 9:59 pm
Location: Maryland USA

Post Posted September 4th, 2018, 9:41 am

What you have posted above, don't know if that is a direct copy or not, but as it shows here, is not valid (two .. after the .com).

One dot, perhaps, could or potentially should (not sure) be valid.

No dots (following the .com) is valid, at least it then loads an outlook.com web page (for better or worse).


followed by the URL

Can you post an actual full "safe link" URL, like perhaps one that goes to www.google.com.
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.19) Gecko/20110420 SeaMonkey/2.0.14 Pinball CopyURL+ FetchTextURL FlashGot NoScript

infinitespace
 
Posts: 12
Joined: February 20th, 2017, 8:08 am

Post Posted September 4th, 2018, 1:23 pm

Thank you for the reply. The URL I provided was an example of the prefix that Microsoft is adding to URLs in Outlook emails. I can only provide examples that I receive, so no google.com, but here's an example of a URL I received in an Outlook email:

https://eur04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fmail.futurelearn.com%2Fre%3Fl%3DD0Iarrnn1I3a9nrj5I0&data=02%7C01%7C%7Cfa875ceeb1dc4dd5715008d6125e3b0a%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636716593251263365&sdata=ylYcIeMEKbAna73jcyg1og92ouEbLxgo6dzPBSZYVeE%3D&reserved=0

Opening this URL results in a blank tab in Firefox; the webpage never loads.

DanRaisch
Moderator

User avatar
 
Posts: 120108
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted September 4th, 2018, 2:16 pm

Opening this URL results in a blank tab in Firefox; the webpage never loads.

Nope. Opens to FutureLearn Free Online Courses here.

infinitespace
 
Posts: 12
Joined: February 20th, 2017, 8:08 am

Post Posted September 4th, 2018, 2:25 pm

Ok, it must be something in my Firefox configuration then. I'm not sure what though! I've tried both Safe Mode, and a different profile, but with the same result.

therube

User avatar
 
Posts: 19042
Joined: March 10th, 2004, 9:59 pm
Location: Maryland USA

Post Posted September 5th, 2018, 3:58 am

Aside from the fact that you have an issue on your end, the bookmarklet, remove redirects, will clean up your URL.
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.19) Gecko/20110420 SeaMonkey/2.0.14 Pinball CopyURL+ FetchTextURL FlashGot NoScript

jscher2000

User avatar
 
Posts: 10187
Joined: December 19th, 2004, 12:26 am
Location: Silicon Valley, CA USA

Post Posted September 7th, 2018, 5:09 pm

I saw a report of this on Mozilla Support that I wasn't able to solve. That user had discovered a workaround:

* right-click the link and Copy Link Location
* Ctrl+t to launch a new tab
* Ctrl+v to paste the link and then press Enter

Does that work for you? It only deepens the mystery...

Wiggam72
 
Posts: 291
Joined: July 30th, 2013, 9:05 am

Post Posted September 7th, 2018, 6:00 pm

DanRaisch wrote:
Opening this URL results in a blank tab in Firefox; the webpage never loads.

Nope. Opens to FutureLearn Free Online Courses here.


Wow, how? I get the same thing as the OP. I tried the workaround that jscher2000 suggested, but it didn't work. Do you think if the OP used Thunderbird that it would do the same thing? I've never had that type of problem using Thunderbird.

Wiggam72
 
Posts: 291
Joined: July 30th, 2013, 9:05 am

Post Posted September 7th, 2018, 6:15 pm

The OP said that Outlook generated the links. From what the OP posted, my understanding is that Outlook's link format somehow doesn't jive with FF.
infinitespace wrote:When I click a link from an Outlook email, Firefox opens a tab for the link but just shows a blank page. Closer inspection shows that links from Outlook emails are now in the format https://nam01.safelinks.protection.outlook.com... or similar, followed by the URL. Unfortunately I can't just copy the URL part out as some characters have been replaced with strings like %3A, etc. Tried in Safe Mode but no change. I'm aware that this new link format is part of Microsoft's Office ATP, so it's their doing, but just wondering if there is a fix or way to resolve.

Many thanks in advance for any response.

infinitespace
 
Posts: 12
Joined: February 20th, 2017, 8:08 am

Post Posted September 8th, 2018, 3:56 am

Thank you for all the above posts. Unfortunately the bookmarklet did not work for me, and right-clicking the link and selecting Copy Link Location had the same outcome as clicking the link normally.

The best workaround I have found is to right-click the link in Outlook and select "Copy Hyperlink", and then go to http://www.o365atp.com and paste the link in the "Paste SafeLinks URL" box. The page will give you the original link in the "Decoded URL" box, and you can copy it from there and open it as usual.

Brummelchen
 
Posts: 3672
Joined: March 19th, 2005, 10:51 am

Post Posted September 8th, 2018, 9:15 am

my redirect remover shows me (which is same as o365atp.com)
http://mail.futurelearn.com/re?l=D0Iarrnn1I3a9nrj5I0

but the orginal link up there goes same page.
using this link in my mailer and pushing towards v62 works fine, result ok.

we need the about:support data

Wiggam72
 
Posts: 291
Joined: July 30th, 2013, 9:05 am

Post Posted September 8th, 2018, 5:01 pm

Brummelchen wrote:my redirect remover shows me (which is same as o365atp.com


Thanks! Because of that post, I went to add-ons and searched for redirect remover. I selected the add-on Remove Redirect and installed it.

I then clicked on the link that wouldn't work for the OP (and me) and it worked! I then disabled Remove Redirect but it still worked. I refreshed this page and then it didn't work (it shouldn't because I disabled Remove Redirect) then re-enabled Remove Redirect, refreshed the page, and it worked again.

I went to the add-on site to make sure that it's normal behavior and it stated that "For changed settings to apply, the page must be reloaded."

So, the conclusion is that the OP should use Remove Redirect, or another like program if a better one can be found.

Brummelchen, is Remove Redirect the add-on you're using?

Brummelchen
 
Posts: 3672
Joined: March 19th, 2005, 10:51 am

Post Posted September 8th, 2018, 11:57 pm

i use a personal remake from opera store when firefox was official at v55 (i dropped v55/56 and started very eqaryl with v57/quantum - at this time usable and decent webextension were rare.).
for firefox only legacy
https://addons.mozilla.org/de/firefox/a ... tbypasser/

but now i see that someone moved it as webextension officially
https://addons.mozilla.org/de/firefox/a ... extension/

i use it in chromium and i consider it as the best redirect remover. i use it beside undirect (chromium) and "Remove Google Redirect in Google Results" since ages.

Wiggam72
 
Posts: 291
Joined: July 30th, 2013, 9:05 am

Post Posted September 10th, 2018, 5:51 pm

For now, I've decided to use Remove Redirect. The reason is because it is more user-friendly to me than Redirect Bypasser. Also, Remove Redirect has a really convenient toolbar disable/enable button so I don't have to go into add-ons to disable or enable it.

Currently I have it disabled because I ran into a few pages that won't work unless it's disabled. I checked those pages using Redirect Bypasser and it does the same thing.

So, until I get time to check out other add-ons or find some other method, I'll be using Remove Redirect disabled. BTW, Avast flags it from time to time (I only had Redirect Bypasser installed for about half an hour so there was no chance for it to get flagged). Curiously, it also flags DuckDuckGo, so that makes me skeptical about it being a threat especially since it isn't enabled.
https://addons.mozilla.org/en-US/firefo ... src=search

Return to Firefox Support


Who is online

Users browsing this forum: No registered users and 12 guests