I need a Firefox expert!

[editor1552]

I need to hire a Firefox expert for pay. I'm a relative novice and have been unable to resolve my Firefox browser problem on this site.

If interested, please let me know how I can contact you.

Thanks,

George in Arizona

[tanstaafl]

I haven't heard of any success stories from anybody who paid for support, just complaints and horror stories.

You didn't appear to reply to the latest posts in viewtopic.php?f=38&t=3041534 (How to fix lag and the blank white screen with the loading). You had four people trying to help you. I suspect you gave up too soon. It takes a while to get a solution since you're playing telephone tag.

If you decide to give up on this community, you could ask for help at the official support site at https://support.mozilla.org/en-US/ . But I suspect you'd run into the same issues. If you have a laptop you might be to able take it to a public library and get help there. Many have somebody that can try to help you with simple computer problems (since they also have computers for people to sign up to use), as long as they're not busy.

[morat]

Is the lag present in another browser like Google Chrome?

[editor1552]

There is no lag present when I use Internet Explorer.

[Brummelchen]

copy all text (use the button, not raw) from about:support

[editor1552]

Brummelchen, thanks for your suggestion. First, could you advise where I can find "about support." It's not on this page. Next, when I find it, should I copy all text that appears? Could you provide me with a definition of "raw." I assume it's not the dictionary definition. And finally, could advise what I should do with text once I've copied it?

[tanstaafl]

How to do what Brummelchen suggested:

1. Open a new tab (by pressing the '+' after your existing tabs or by using Control-T)
2. Type about:support in the address bar as if its the address of a web site. Don't worry about it not starting with https://
3. Press the "copy text to clipboard" button (NOT the adjacent "copy raw text to clipboard" button) on that web page.
4. Paste (using Control-V) that data in a post in this thread.

[Brummelchen]

Can I use your text as a template? Thx in advanced.

Official help page for it
https://support.mozilla.org/en-US/kb/us ... ix-firefox

[tanstaafl]

Sure.

[editor1552]

ATTENTION: tanstaafl

re your instructions:

I successfully got as far as bringing up the about:support page, but I could not locate any "copy text to clipboard" button on that page.

Can you help me locate it?

Thanks.

[tanstaafl]

http://imgbox.com/WL5aTTSV is a snapshot of the top of the about:support web page. Do you see the two buttons above the Application Basics section? It might not be obvious that the "copy text to clipboard" text is part of a button because unlike the "Refresh Firefox" button it has a white background (nothing to give it an illusion of depth). However if you hover the mouse over that text it will highlight the button.

[editor1552]

ATTENTION: tanstaafl

Thanks. Got it. Here's the copied page:

Application Basics
------------------

Name: Firefox
Version: 62.0
Build ID: 20180830143136
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0
OS: Windows_NT 6.1
Multiprocess Windows: 2/2 (Enabled by default)
Web Content Processes: 3/4
Enterprise Policies: Inactive
Google Key: Found
Mozilla Location Service Key: Found
Safe Mode: false

Crash Reports for the Last 3 Days
---------------------------------

All Crash Reports Firefox Features
--------------------------------------

Name: Activity Stream
Version: 2018.08.22.1219-93becf29
ID: activity-stream@mozilla.org

Name: Application Update Service Helper
Version: 2.0
ID: aushelper@mozilla.org

Name: Firefox Monitor
Version: 2.2
ID: fxmonitor@mozilla.org

Name: Firefox Screenshots
Version: 33.0.0
ID: screenshots@mozilla.org

Name: Form Autofill
Version: 1.0
ID: formautofill@mozilla.org

Name: Photon onboarding
Version: 1.0
ID: onboarding@mozilla.org

Name: Pocket
Version: 1.0.5
ID: firefox@getpocket.com

Name: Web Compat
Version: 2.0
ID: webcompat@mozilla.org

Name: WebCompat Reporter
Version: 1.0.0
ID: webcompat-reporter@mozilla.org

Extensions
----------

Name: Hunter
Version: 1.16.14
Enabled: false
ID: firefox@hunter.io

Name: NoScript
Version: 10.1.9.6
Enabled: false
ID: {73a6fe31-595d-460b-a920-fcc0f8843232}

Name: uBlock Origin
Version: 1.16.20
Enabled: false
ID: uBlock0@raymondhill.net

Security Software
----------------- Type:

Type:

Type:

Graphics
--------

Features
Compositing: Basic
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000000000) EGL_VERSION: 1.4 (ANGLE 2.1.0.595ccab4acc3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Software Adapter Direct3D11 vs_5_0 ps_5_0)
WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.595ccab4acc3)
WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000000000) EGL_VERSION: 1.4 (ANGLE 2.1.0.595ccab4acc3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 2 Driver Renderer: Google Inc. -- ANGLE (Software Adapter Direct3D11 vs_5_0 ps_5_0)
WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.595ccab4acc3)
WebGL 2 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
Direct2D: Blocked for your graphics driver version.
Uses Tiling (Content): true
Off Main Thread Painting Enabled: true
Off Main Thread Painting Worker Count: 1
DirectWrite: true (6.2.9200.22164)
GPU #1
Active: Yes
Description: Intel(R) G33/G31 Express Chipset Family
Vendor ID: 0x8086
Device ID: 0x29c2
Driver Version: 8.15.10.1930
Driver Date: 9-23-2009
Drivers: igdumd64 igdumdx32
Subsys ID: 02941028
RAM: Unknown

Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: skia
AzureCanvasBackend (UI Process): skia
AzureContentBackend: skia
AzureContentBackend (UI Process): skia
AzureFallbackCanvasBackend (UI Process): cairo
GPUProcessPid: 1756
failures: [GFX1]: Potential driver version mismatch ignored due to missing DLLs igd10umd64 v= and igd10iumd64 v=
Decision Log
D3D11_COMPOSITING:
failed by runtime: Failed to acquire a D3D11 device
DIRECT2D:
Blocklisted; failure code BLOCKLIST_FEATURE_FAILURE_DL_BLACKLIST_g984
D3D11_HW_ANGLE:
disabled by env: D3D11 compositing is disabled
WEBRENDER:
opt-in by default: WebRender is an opt-in feature
ADVANCED_LAYERS:
available by user: Enabled for Windows 7 via user-preference
unavailable by runtime: Requires D3D11


Failure Log
(#0) Assert: Potential driver version mismatch ignored due to missing DLLs igd10umd64 v= and igd10iumd64 v=
(#1): CP+[GFX1]: Potential driver version mismatch ignored due to missing DLLs igd10umd64 v= and igd10iumd64 v=
(#2): CP+[GFX1]: Potential driver version mismatch ignored due to missing DLLs igd10umd64 v= and igd10iumd64 v=
(#3): CP+[GFX1]: Potential driver version mismatch ignored due to missing DLLs igd10umd64 v= and igd10iumd64 v=
(#4): CP+[GFX1]: Potential driver version mismatch ignored due to missing DLLs igd10umd64 v= and igd10iumd64 v=
(#5): CP+[GFX1]: Potential driver version mismatch ignored due to missing DLLs igd10umd64 v= and igd10iumd64 v=

Media
-----

Audio Backend: wasapi
Max Channels: 2
Preferred Sample Rate: 44100
Output Devices
Name: Group
Headphones (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_11D4&DEV_194A&SUBSYS_10280294&REV_1004\4&2861dc50&0&0001
Speakers (2- Logitech USB Headset): USB\VID_046D&PID_0A44&MI_00\6&2429e539&0&0000
Speakers (Logitech USB Headset): USB\VID_046D&PID_0A44&MI_00\6&11703494&0&0000
Internal AUX Jack (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_11D4&DEV_194A&SUBSYS_10280294&REV_1004\4&2861dc50&0&0001
Internal AUX Jack (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_11D4&DEV_194A&SUBSYS_10280294&REV_1004\4&2861dc50&0&0001
Speakers (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_11D4&DEV_194A&SUBSYS_10280294&REV_1004\4&2861dc50&0&0001
Input Devices
Name: Group
Microphone (2- Logitech USB Headset): USB\VID_046D&PID_0A44&MI_00\6&2429e539&0&0000
Internal AUX Jack (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_11D4&DEV_194A&SUBSYS_10280294&REV_1004\4&2861dc50&0&0001
Microphone (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_11D4&DEV_194A&SUBSYS_10280294&REV_1004\4&2861dc50&0&0001
Microphone (Logitech USB Headset): USB\VID_046D&PID_0A44&MI_00\6&11703494&0&0000
Line In (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_11D4&DEV_194A&SUBSYS_10280294&REV_1004\4&2861dc50&0&0001

Important Modified Preferences
------------------------------

accessibility.lastLoadDate: 1510677839
accessibility.loadedInLastSession: true
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 1048576
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.hashstats_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 4
browser.download.manager.alertOnEXEOpen: true
browser.places.smartBookmarksVersion: 8
browser.sessionstore.upgradeBackup.latestBuildID: 20180830143136
browser.startup.homepage: https://www.google.com/?trackid=sp-006
browser.startup.homepage_override.buildID: 20180830143136
browser.startup.homepage_override.mstone: 62.0
browser.tabs.remote.autostart.2: true
browser.tabs.warnOnClose: false
browser.urlbar.matchBuckets: general:5,suggestion:Infinity
browser.urlbar.placeholderName: Google
browser.urlbar.searchSuggestionsChoice: true
browser.urlbar.userMadeSearchSuggestionsChoice: true
dom.apps.lastUpdate.buildID: 20161019084923
dom.apps.lastUpdate.mstone: 49.0.2
dom.apps.reset-permissions: true
dom.forms.autocomplete.formautofill: true
dom.ipc.processCount.web: 4
dom.mozApps.used: true
dom.push.userAgentID: 468a3b54b6f64c7bb7b6ec85ee7b7db1
extensions.formautofill.firstTimeUse: false
extensions.lastAppVersion: 62.0
gfx.blacklist.direct2d: 3
gfx.blacklist.direct2d.failureid: FEATURE_FAILURE_DL_BLACKLIST_g984
gfx.crash-guard.d3d11layers.appVersion: 56.0.2
gfx.crash-guard.d3d11layers.deviceID: 0x29c2
gfx.crash-guard.d3d11layers.driverVersion: 8.15.10.1930
gfx.crash-guard.d3d11layers.feature-d2d: false
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
layers.mlgpu.sanity-test-failed: false
media.gmp-eme-adobe.abi: x86-msvc-x64
media.gmp-eme-adobe.lastUpdate: 1467242350
media.gmp-eme-adobe.version: 17
media.gmp-gmpopenh264.abi: x86_64-msvc-x64
media.gmp-gmpopenh264.lastUpdate: 1510446302
media.gmp-gmpopenh264.version: 1.7.1
media.gmp-manager.buildID: 20180830143136
media.gmp-manager.lastCheck: 1536989910
media.gmp-widevinecdm.abi: x86_64-msvc-x64
media.gmp-widevinecdm.lastUpdate: 1536648716
media.gmp-widevinecdm.version: 1.4.9.1088
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: false
media.webrtc.debug.aec_log_dir: C:\Users\Owner\AppData\Local\Temp
media.webrtc.debug.log_file: C:\Users\Owner\AppData\Local\Temp\WebRTC.log
network.cookie.prefsMigrated: true
network.dns.disablePrefetch: true
network.http.speculative-parallel-limit: 0
network.http.throttle.version: 2
network.predictor.cleaned-up: true
network.prefetch-next: false
places.database.lastMaintenance: 1536648975
places.history.expiration.transient_current_max_pages: 83397
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
plugins.ctprollout.cohort: test
plugins.ctprollout.cohortSample: 0.819905
print.printer_Brother_HL-L2320D_series.print_bgcolor: false
print.printer_Brother_HL-L2320D_series.print_bgimages: false
print.printer_Brother_HL-L2320D_series.print_duplex: -437918235
print.printer_Brother_HL-L2320D_series.print_edge_bottom: 0
print.printer_Brother_HL-L2320D_series.print_edge_left: 0
print.printer_Brother_HL-L2320D_series.print_edge_right: 0
print.printer_Brother_HL-L2320D_series.print_edge_top: 0
print.printer_Brother_HL-L2320D_series.print_evenpages: true
print.printer_Brother_HL-L2320D_series.print_footercenter:
print.printer_Brother_HL-L2320D_series.print_footerleft: &PT
print.printer_Brother_HL-L2320D_series.print_footerright: &D
print.printer_Brother_HL-L2320D_series.print_headercenter:
print.printer_Brother_HL-L2320D_series.print_headerleft: &T
print.printer_Brother_HL-L2320D_series.print_headerright: &U
print.printer_Brother_HL-L2320D_series.print_in_color: true
print.printer_Brother_HL-L2320D_series.print_margin_bottom: 0.5
print.printer_Brother_HL-L2320D_series.print_margin_left: 0.5
print.printer_Brother_HL-L2320D_series.print_margin_right: 0.5
print.printer_Brother_HL-L2320D_series.print_margin_top: 0.5
print.printer_Brother_HL-L2320D_series.print_oddpages: true
print.printer_Brother_HL-L2320D_series.print_orientation: 0
print.printer_Brother_HL-L2320D_series.print_page_delay: 50
print.printer_Brother_HL-L2320D_series.print_paper_data: 1
print.printer_Brother_HL-L2320D_series.print_paper_height: 11.00
print.printer_Brother_HL-L2320D_series.print_paper_name:
print.printer_Brother_HL-L2320D_series.print_paper_size_unit: 0
print.printer_Brother_HL-L2320D_series.print_paper_width: 8.50
print.printer_Brother_HL-L2320D_series.print_resolution: 1200
print.printer_Brother_HL-L2320D_series.print_reversed: false
print.printer_Brother_HL-L2320D_series.print_scaling: 1.00
print.printer_Brother_HL-L2320D_series.print_shrink_to_fit: true
print.printer_Brother_HL-L2320D_series.print_to_file: false
print.printer_Brother_HL-L2320D_series.print_unwriteable_margin_bottom: 0
print.printer_Brother_HL-L2320D_series.print_unwriteable_margin_left: 0
print.printer_Brother_HL-L2320D_series.print_unwriteable_margin_right: 0
print.printer_Brother_HL-L2320D_series.print_unwriteable_margin_top: 0
privacy.cpd.cookies: false
privacy.cpd.sessions: false
privacy.sanitize.pending: [{"id":"newtab-container","itemsToClear":[],"options":{}}]
privacy.sanitize.timeSpan: 0
security.sandbox.content.tempDirSuffix: {80c3111c-ed39-4bf4-9751-aeddb19c6b96}
services.sync.declinedEngines:
services.sync.engine.addresses.available: true
signon.importedFromSqlite: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1536648973

Important Locked Preferences
----------------------------

Places Database
---------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 0
Accessible Handler Used: true
Accessibility Instantiator:

Library Versions
----------------

NSPR
Expected minimum version: 4.19
Version in use: 4.19

NSS
Expected minimum version: 3.38
Version in use: 3.38

NSSSMIME
Expected minimum version: 3.38
Version in use: 3.38

NSSSSL
Expected minimum version: 3.38
Version in use: 3.38

NSSUTIL
Expected minimum version: 3.38
Version in use: 3.38

Sandbox
-------

Content Process Sandbox Level: 5
Effective Content Process Sandbox Level: 5

Internationalization & Localization
-----------------------------------

Application Settings
Requested Locales: ["en-US"]
Available Locales: ["en-US"]
App Locales: ["en-US"]
Regional Preferences: ["en-US"]
Default Locale: "en-US"
Operating System
System Locales: ["en-US"]
Regional Preferences: ["en-US"]

[Brummelchen]

How old is that machine?
Drivers much out of date.

[editor1552]

The machine is at least ten years old.

I should note that the flash/delay/white page phenomenon does not occur when using IE9 nor--and this is SIGNIFICANT--it doesn't occur when using Firefox in Guest mode as contrasted to Owner mode.

If the drivers are not compatible with the newest version of Firefox (that's when the problem started), then why are they compatible with my computer when I switch user to Guest mode?

[Brummelchen]

You better take the machine to your locale dealer and let him work on being up to date. I think there is more worse than drivers...