Wrong smtp password
- walkerpbus
- Posts: 1188
- Joined: August 15th, 2004, 2:11 pm
- Location: Duncanville, TX, USA
Wrong smtp password
Unified TBird 3 accounts; getting message wrong smtp password with 1 account: xxxxxxxxxxx@sil.org when I try to send but I don't know where or how to fix it. I've checked it in options but the error message password text resembles Partially that of another account
Application Basics
Name: Thunderbird
Version: 60.0
Build ID: 20180731173940
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 10.0; rv:60.0) Gecko/20100101 Thunderbird/60.0
OS: Windows_NT 10.0
Multiprocess Windows: 0/0 (Disabled)
Web Content Processes:
Stylo: content = true (enabled by default), chrome = true (enabled by default)
Enterprise Policies:
Google Key: Missing
Mozilla Location Service Key: Missing
Safe Mode: false
Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account2:
INCOMING: account2, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account4:
INCOMING: account4, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account5:
INCOMING: account5, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
Crash Reports for the Last 3 Days
https://crash-stats.mozilla.com/report/ ... 4c80180911 (3 days ago)
All Crash Reports
Extensions
Name
Version
Enabled
ID
AddressBookTab
1.4
true
AddressBookTab@thaens.m
CardBook
30.5
true
cardbook@vigneau.philippe
ColumnsWizard
6.1
true
columnswizard@micz.it
Dorando keyconfig
2018.1
true
keyconfig@mozilla.dorando.at
Duplicate Contacts Manager
1.0.6
true
duplicateContactsManager@ddvo.net
Expression Search / Google Mail UI
1.3
true
{03EF8A6E-C972-488f-92FA-98ABC2C9F8B9}
Folder Pane View Switcher
2.0.2
true
FolderPaneSwitcher@kamens.us
gContactSync
3.0.0
true
gContactSync@pirules.net
Identity Chooser
1.9.5
true
identitychooser@janek.org
ImportExportTools
3.3.0
true
{3ed8cc52-86fc-4613-9026-c1ef969da4c3}
Lightning
6.2
true
{e2fda1a4-762b-4020-b5ad-a41df1933103}
Lightning Calendar Tabs
2.1
true
lightningcalendartabs@jlx.84
Mail Merge
4.12.0
true
mailmerge@example.net
Mail Redirect
0.9.6
true
{CC3C233D-6668-41bc-AAEB-F3A1D1D594F5}
MailSentry IronPort Spam Reporter
1.4.2
true
{173CAFC2-6E41-11DE-B4CF-78A756D89593}
Manually sort folders
1.1.1
true
tbsortfolders@xulforum.org
Provider for Google Calendar
4.4.1
true
{a62ef8ec-5fdc-40c2-873c-223b8a6925cc}
Quicktext
1.1
true
{8845E3B3-E8FB-40E2-95E9-EC40294818C4}
ReminderFox
2.1.6.3
true
{ada4b710-8346-4b82-8199-5de2b400a6ae}
Show All Body Parts
1.3
true
ShowAllBodyParts@kamens.us
Signature Switch
1.7.1
true
{2ab1b709-ba03-4361-abf9-c50b964ff75d}
Sort and Search Customization Dialogs
0.1.4
true
sortcustomizationdialog@mozdev.org
Theme Font & Size Changer for Thunderbird
64.1
true
{0e2d954d-c1a6-4d83-8136-4fe7c5011d0e}
Theme Font & Size Changer for Thunderbird
64.4
true
tbthemefixed@wanhunglo.com
Tiny JavaScript Debugger
1.2
true
tinyjsdebugger@enigmail.net
Adblock Plus
2.9.1
false
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Add-on Compatibility Reporter
1.1.1-signed.1-signed
false
compatibility@addons.mozilla.org
Add-on Update Checker
2.15
false
{891f0410-aaa2-11e0-9f1c-0800200c9a66}
Auto Resize Image
0.15.3
false
AutoResizeImage@gmail.com
Customizations for Adblock Plus
1.0.5
false
customization@adblockplus.org
Diagnostics for Adblock Plus
1.3.2
false
abpwatcher@adblockplus.org
Display Quota
0.3.7
false
{c1ac4523-76c2-9995-adbd-d93bf5141bea}
Element Hiding Helper for Adblock Plus
1.4
false
elemhidehelper@adblockplus.org
ExecMail
1.1.1
false
{27c84640-86d9-4f98-8ee8-3e205dbf3190}
Extra Folder Columns
1.1.5
false
extra-cols@jminta_gmail.com
FlashGot
1.5.6.14
false
{19503e42-ca3c-4c27-b1e2-9cdb2170ee34}
Google Calendar Tab
3.9
false
googlecalendartab@momo
JavaScript Debugger
0.9.89.1-signed.1-signed
false
{f13b157f-b174-47e7-a34d-4815ddfdfeb8}
JavaScript Object Examiner
2.0beta.1-signed.1-signed
false
JavaScriptObjectExaminer@SoftwareByChuck.com
JunQuilla
1.0.4
false
junquilla@mesquilla.com
Lightning Nightly Updater (Unofficial)
0.11.110714
false
lightning-nightly-updater@olive
LookOut
1.2.13
false
lookout@aron.rubin
Menu Wizard
5.10
false
s3menu@wizard
Nostalgy
0.2.35
false
nostalgy@alain.frisch
S3.Google Translator
5.35
false
s3google@translator
Silent Block
3.3.0
false
SilentBlock@schuzak.jp
Sync Kolab
3.0.0
false
{571CFACF-0F7D-49b4-BD77-E6FC7B209ADC}
Update Notifier
0.1.5.5
false
{95f24680-9e31-11da-a746-0800200c9a66}
Website Blocker
3.4
false
websiteblocker@lipocodes
http://www.Tran
5.2.1-signed.1-signed
false
trident@trident.com.ua
Security Software
Type: Name
Antivirus: Avast Antivirus
Antispyware: Avast Antivirus
Firewall: Windows Firewall
Application Basics
Name: Thunderbird
Version: 60.0
Build ID: 20180731173940
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 10.0; rv:60.0) Gecko/20100101 Thunderbird/60.0
OS: Windows_NT 10.0
Multiprocess Windows: 0/0 (Disabled)
Web Content Processes:
Stylo: content = true (enabled by default), chrome = true (enabled by default)
Enterprise Policies:
Google Key: Missing
Mozilla Location Service Key: Missing
Safe Mode: false
Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account2:
INCOMING: account2, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account4:
INCOMING: account4, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account5:
INCOMING: account5, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
Crash Reports for the Last 3 Days
https://crash-stats.mozilla.com/report/ ... 4c80180911 (3 days ago)
All Crash Reports
Extensions
Name
Version
Enabled
ID
AddressBookTab
1.4
true
AddressBookTab@thaens.m
CardBook
30.5
true
cardbook@vigneau.philippe
ColumnsWizard
6.1
true
columnswizard@micz.it
Dorando keyconfig
2018.1
true
keyconfig@mozilla.dorando.at
Duplicate Contacts Manager
1.0.6
true
duplicateContactsManager@ddvo.net
Expression Search / Google Mail UI
1.3
true
{03EF8A6E-C972-488f-92FA-98ABC2C9F8B9}
Folder Pane View Switcher
2.0.2
true
FolderPaneSwitcher@kamens.us
gContactSync
3.0.0
true
gContactSync@pirules.net
Identity Chooser
1.9.5
true
identitychooser@janek.org
ImportExportTools
3.3.0
true
{3ed8cc52-86fc-4613-9026-c1ef969da4c3}
Lightning
6.2
true
{e2fda1a4-762b-4020-b5ad-a41df1933103}
Lightning Calendar Tabs
2.1
true
lightningcalendartabs@jlx.84
Mail Merge
4.12.0
true
mailmerge@example.net
Mail Redirect
0.9.6
true
{CC3C233D-6668-41bc-AAEB-F3A1D1D594F5}
MailSentry IronPort Spam Reporter
1.4.2
true
{173CAFC2-6E41-11DE-B4CF-78A756D89593}
Manually sort folders
1.1.1
true
tbsortfolders@xulforum.org
Provider for Google Calendar
4.4.1
true
{a62ef8ec-5fdc-40c2-873c-223b8a6925cc}
Quicktext
1.1
true
{8845E3B3-E8FB-40E2-95E9-EC40294818C4}
ReminderFox
2.1.6.3
true
{ada4b710-8346-4b82-8199-5de2b400a6ae}
Show All Body Parts
1.3
true
ShowAllBodyParts@kamens.us
Signature Switch
1.7.1
true
{2ab1b709-ba03-4361-abf9-c50b964ff75d}
Sort and Search Customization Dialogs
0.1.4
true
sortcustomizationdialog@mozdev.org
Theme Font & Size Changer for Thunderbird
64.1
true
{0e2d954d-c1a6-4d83-8136-4fe7c5011d0e}
Theme Font & Size Changer for Thunderbird
64.4
true
tbthemefixed@wanhunglo.com
Tiny JavaScript Debugger
1.2
true
tinyjsdebugger@enigmail.net
Adblock Plus
2.9.1
false
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Add-on Compatibility Reporter
1.1.1-signed.1-signed
false
compatibility@addons.mozilla.org
Add-on Update Checker
2.15
false
{891f0410-aaa2-11e0-9f1c-0800200c9a66}
Auto Resize Image
0.15.3
false
AutoResizeImage@gmail.com
Customizations for Adblock Plus
1.0.5
false
customization@adblockplus.org
Diagnostics for Adblock Plus
1.3.2
false
abpwatcher@adblockplus.org
Display Quota
0.3.7
false
{c1ac4523-76c2-9995-adbd-d93bf5141bea}
Element Hiding Helper for Adblock Plus
1.4
false
elemhidehelper@adblockplus.org
ExecMail
1.1.1
false
{27c84640-86d9-4f98-8ee8-3e205dbf3190}
Extra Folder Columns
1.1.5
false
extra-cols@jminta_gmail.com
FlashGot
1.5.6.14
false
{19503e42-ca3c-4c27-b1e2-9cdb2170ee34}
Google Calendar Tab
3.9
false
googlecalendartab@momo
JavaScript Debugger
0.9.89.1-signed.1-signed
false
{f13b157f-b174-47e7-a34d-4815ddfdfeb8}
JavaScript Object Examiner
2.0beta.1-signed.1-signed
false
JavaScriptObjectExaminer@SoftwareByChuck.com
JunQuilla
1.0.4
false
junquilla@mesquilla.com
Lightning Nightly Updater (Unofficial)
0.11.110714
false
lightning-nightly-updater@olive
LookOut
1.2.13
false
lookout@aron.rubin
Menu Wizard
5.10
false
s3menu@wizard
Nostalgy
0.2.35
false
nostalgy@alain.frisch
S3.Google Translator
5.35
false
s3google@translator
Silent Block
3.3.0
false
SilentBlock@schuzak.jp
Sync Kolab
3.0.0
false
{571CFACF-0F7D-49b4-BD77-E6FC7B209ADC}
Update Notifier
0.1.5.5
false
{95f24680-9e31-11da-a746-0800200c9a66}
Website Blocker
3.4
false
websiteblocker@lipocodes
http://www.Tran
5.2.1-signed.1-signed
false
trident@trident.com.ua
Security Software
Type: Name
Antivirus: Avast Antivirus
Antispyware: Avast Antivirus
Firewall: Windows Firewall
Last edited by DanRaisch on September 14th, 2018, 2:01 pm, edited 1 time in total.
Reason: Email address obscured per forum rules. Irrelevant system data removed.
Reason: Email address obscured per forum rules. Irrelevant system data removed.
Win 10 Pro desktop, but now 64-bit latest Windows 10. Usually latest or latest-1 Thunderbird on this machines.
- DanRaisch
- Moderator
- Posts: 127240
- Joined: September 23rd, 2004, 8:57 pm
- Location: Somewhere on the right coast
Re: Wrong smtp password
Go to TOOLS > OPTIONS >SECURITY > PASSWORDS tab> SAVED PASSWORDS button and there you can delete the password for the account reporting the error.
Restart Thunderbird to ensure that the stored password is cleared from memory. The next time you "Get Mail" Thunderbird will ask for the password and you can check the box to remember the value.
Restart Thunderbird to ensure that the stored password is cleared from memory. The next time you "Get Mail" Thunderbird will ask for the password and you can check the box to remember the value.
- makaiguy
- Posts: 16878
- Joined: November 18th, 2002, 6:44 pm
- Location: Somewhere in SE USA
- Contact:
Re: Wrong smtp password
.. and remember that passwords are case sensitive and should not have any extraneous spaces at the beginning or end.
Doug Wilson
Win10 64bit: FF 124.0.2 64bit, TB 102.12.0 32-bit ║ Android 13/10: FF 124.2.0/115.9.0 ║ No TB for Android available, dammit!
What a fool believes he sees, no wise man has the power to reason away - Doobie Brothers
Win10 64bit: FF 124.0.2 64bit, TB 102.12.0 32-bit ║ Android 13/10: FF 124.2.0/115.9.0 ║ No TB for Android available, dammit!
What a fool believes he sees, no wise man has the power to reason away - Doobie Brothers
- walkerpbus
- Posts: 1188
- Joined: August 15th, 2004, 2:11 pm
- Location: Duncanville, TX, USA
Re: Wrong smtp password
Sir: "The next time you "Get Mail" Thunderbird will ask for the password and you can check the box to remember the value.": It didn't ask for a password, just failed. BTW, there are some old existences of the e-mail address with different servers if long ago in the should they have been deleted? However just before the fail, it repeated the failed "removed" name so I am confused. I did fulfill your shut-down of Thunderbird & restart.DanRaisch wrote:Go to TOOLS > OPTIONS >SECURITY > PASSWORDS tab> SAVED PASSWORDS button and there you can delete the password for the account reporting the error.
Restart Thunderbird to ensure that the stored password is cleared from memory. The next time you "Get Mail" Thunderbird will ask for the password and you can check the box to remember the value.
Win 10 Pro desktop, but now 64-bit latest Windows 10. Usually latest or latest-1 Thunderbird on this machines.
- DanRaisch
- Moderator
- Posts: 127240
- Joined: September 23rd, 2004, 8:57 pm
- Location: Somewhere on the right coast
Re: Wrong smtp password
The only entries in that dialogue listing saved passwords should be for current accounts. If you had accounts that are no longer valid/in use, you should remove those entries from that list.
More detail, please. Exactly how did it fail? What error message or was there no message at all?It didn't ask for a password, just failed.
- walkerpbus
- Posts: 1188
- Joined: August 15th, 2004, 2:11 pm
- Location: Duncanville, TX, USA
Re: Wrong smtp password
Under security in the options I have no smtp password & need to set them but at this time I don't know what I should set them to nor how in options/security I can add the unknown password either
The below is the error message received.
"Sending of the message failed.
The message could not be sent using Outgoing server (SMTP) smtp.gmail.com for an unknown reason. Please verify that your Outgoing server (SMTP) settings are correct and try again."
The below is the error message received.
"Sending of the message failed.
The message could not be sent using Outgoing server (SMTP) smtp.gmail.com for an unknown reason. Please verify that your Outgoing server (SMTP) settings are correct and try again."
Win 10 Pro desktop, but now 64-bit latest Windows 10. Usually latest or latest-1 Thunderbird on this machines.
- DanRaisch
- Moderator
- Posts: 127240
- Joined: September 23rd, 2004, 8:57 pm
- Location: Somewhere on the right coast
Re: Wrong smtp password
You can't "set" passwords in Thunderbird. You can only enter the correct password value when it is requested. It sounds as though the settings you have for the SMTP server for that account are not what they should be so the server is not asking for the password.
The settings for the Gmail SMTP server should be --
Server Name - smtp.googlemail.com
Port -- 465
User name -- your full Gmail email address
Authentication Method -- Normal Password
Connection Security -- SSL/TLS
The settings for the Gmail SMTP server should be --
Server Name - smtp.googlemail.com
Port -- 465
User name -- your full Gmail email address
Authentication Method -- Normal Password
Connection Security -- SSL/TLS
- walkerpbus
- Posts: 1188
- Joined: August 15th, 2004, 2:11 pm
- Location: Duncanville, TX, USA
Re: Wrong smtp password
1.What's normal password? 2. Where do I get it? Where do I enter it? What's Connection Security -- SSL/TLS, etc.DanRaisch wrote:You can't "set" passwords in Thunderbird. You can only enter the correct password value when it is requested. It sounds as though the settings you have for the SMTP server for that account are not what they should be so the server is not asking for the password.
The settings for the Gmail SMTP server should be --
Server Name - smtp.googlemail.com
Port -- 465
User name -- your full Gmail email address
Authentication Method -- Normal Password
Connection Security -- SSL/TLS
Win 10 Pro desktop, but now 64-bit latest Windows 10. Usually latest or latest-1 Thunderbird on this machines.
- DanRaisch
- Moderator
- Posts: 127240
- Joined: September 23rd, 2004, 8:57 pm
- Location: Somewhere on the right coast
Re: Wrong smtp password
You misunderstand. That does not refer to any particular password value. It's a selection from the drop down list of options for the Authentication Method to be used when Thunderbird communicates with the server. Selecting that option in the settings dialogue will cause TB to ask you for the password for the account, the same password you would enter if you were accessing the Gmail web page using a browser.
- walkerpbus
- Posts: 1188
- Joined: August 15th, 2004, 2:11 pm
- Location: Duncanville, TX, USA
Re: Wrong smtp password
I actually do access the web page: https://sites.google.com/a/sil.org/dall ... staff-onlyDanRaisch wrote:You misunderstand. That does not refer to any particular password value. It's a selection from the drop down list of options for the Authentication Method to be used when Thunderbird communicates with the server. Selecting that option in the settings dialogue will cause TB to ask you for the password for the account, the same password you would enter if you were accessing the Gmail web page using a browser.
Win 10 Pro desktop, but now 64-bit latest Windows 10. Usually latest or latest-1 Thunderbird on this machines.
- DanRaisch
- Moderator
- Posts: 127240
- Joined: September 23rd, 2004, 8:57 pm
- Location: Somewhere on the right coast
Re: Wrong smtp password
You don't do that through Thunderbird, do you? You're referring to accessing that site through a browser?
- walkerpbus
- Posts: 1188
- Joined: August 15th, 2004, 2:11 pm
- Location: Duncanville, TX, USA
Re: Wrong smtp password
Correct sir. I was hoping that would give me entrance/correct the problem.DanRaisch wrote:You don't do that through Thunderbird, do you? You're referring to accessing that site through a browser?
Win 10 Pro desktop, but now 64-bit latest Windows 10. Usually latest or latest-1 Thunderbird on this machines.
- DanRaisch
- Moderator
- Posts: 127240
- Joined: September 23rd, 2004, 8:57 pm
- Location: Somewhere on the right coast
Re: Wrong smtp password
Did you confirm that the settings you have for the SMTP server for that Gmail account match the values I posted above?
- walkerpbus
- Posts: 1188
- Joined: August 15th, 2004, 2:11 pm
- Location: Duncanville, TX, USA
Re: Wrong smtp password
Pardon me sir, but I don't know how to get there (what you prescribed)DanRaisch wrote:Did you confirm that the settings you have for the SMTP server for that Gmail account match the values I posted above?
Win 10 Pro desktop, but now 64-bit latest Windows 10. Usually latest or latest-1 Thunderbird on this machines.
- DanRaisch
- Moderator
- Posts: 127240
- Joined: September 23rd, 2004, 8:57 pm
- Location: Somewhere on the right coast
Re: Wrong smtp password
Try menu path Tools->Account Settings->Outgoing Server (SMTP)->click on the name of the Gmail account at top right then click on the "Edit" button.