Wrong smtp password

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walkerpbus
Posts: 1188
Joined: August 15th, 2004, 2:11 pm
Location: Duncanville, TX, USA

Wrong smtp password

Post by walkerpbus »

Unified TBird 3 accounts; getting message wrong smtp password with 1 account: xxxxxxxxxxx@sil.org when I try to send but I don't know where or how to fix it. I've checked it in options but the error message password text resembles Partially that of another account


Application Basics

Name: Thunderbird
Version: 60.0
Build ID: 20180731173940

Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 10.0; rv:60.0) Gecko/20100101 Thunderbird/60.0
OS: Windows_NT 10.0

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Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

account2:
INCOMING: account2, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

account4:
INCOMING: account4, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

account5:
INCOMING: account5, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

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https://crash-stats.mozilla.com/report/ ... 4c80180911 (3 days ago)

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Name
Version
Enabled
ID

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1.4
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CardBook
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ColumnsWizard
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Dorando keyconfig
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keyconfig@mozilla.dorando.at

Duplicate Contacts Manager
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duplicateContactsManager@ddvo.net

Expression Search / Google Mail UI
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Folder Pane View Switcher
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gContactSync
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Identity Chooser
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ImportExportTools
3.3.0
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Lightning
6.2
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{e2fda1a4-762b-4020-b5ad-a41df1933103}

Lightning Calendar Tabs
2.1
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lightningcalendartabs@jlx.84

Mail Merge
4.12.0
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mailmerge@example.net

Mail Redirect
0.9.6
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{CC3C233D-6668-41bc-AAEB-F3A1D1D594F5}

MailSentry IronPort Spam Reporter
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{173CAFC2-6E41-11DE-B4CF-78A756D89593}

Manually sort folders
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tbsortfolders@xulforum.org

Provider for Google Calendar
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ReminderFox
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Theme Font & Size Changer for Thunderbird
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tbthemefixed@wanhunglo.com

Tiny JavaScript Debugger
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tinyjsdebugger@enigmail.net

Adblock Plus
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FlashGot
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JunQuilla
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Lightning Nightly Updater (Unofficial)
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Firewall: Windows Firewall
Last edited by DanRaisch on September 14th, 2018, 2:01 pm, edited 1 time in total.
Reason: Email address obscured per forum rules. Irrelevant system data removed.
Win 10 Pro desktop, but now 64-bit latest Windows 10. Usually latest or latest-1 Thunderbird on this machines.
User avatar
DanRaisch
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Location: Somewhere on the right coast

Re: Wrong smtp password

Post by DanRaisch »

Go to TOOLS > OPTIONS >SECURITY > PASSWORDS tab> SAVED PASSWORDS button and there you can delete the password for the account reporting the error.
Restart Thunderbird to ensure that the stored password is cleared from memory. The next time you "Get Mail" Thunderbird will ask for the password and you can check the box to remember the value.
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makaiguy
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Re: Wrong smtp password

Post by makaiguy »

.. and remember that passwords are case sensitive and should not have any extraneous spaces at the beginning or end.
Doug Wilson
Win10 64bit: FF 115.0.02 64bit, TB 102.12.0 32-bit ║ Android 13/10: FF 115.2.0/115.0.1 ║ No TB for Android available, dammit!
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walkerpbus
Posts: 1188
Joined: August 15th, 2004, 2:11 pm
Location: Duncanville, TX, USA

Re: Wrong smtp password

Post by walkerpbus »

DanRaisch wrote:Go to TOOLS > OPTIONS >SECURITY > PASSWORDS tab> SAVED PASSWORDS button and there you can delete the password for the account reporting the error.
Restart Thunderbird to ensure that the stored password is cleared from memory. The next time you "Get Mail" Thunderbird will ask for the password and you can check the box to remember the value.
Sir: "The next time you "Get Mail" Thunderbird will ask for the password and you can check the box to remember the value.": It didn't ask for a password, just failed. BTW, there are some old existences of the e-mail address with different servers if long ago in the should they have been deleted? However just before the fail, it repeated the failed "removed" name so I am confused. I did fulfill your shut-down of Thunderbird & restart.
Win 10 Pro desktop, but now 64-bit latest Windows 10. Usually latest or latest-1 Thunderbird on this machines.
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DanRaisch
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Re: Wrong smtp password

Post by DanRaisch »

The only entries in that dialogue listing saved passwords should be for current accounts. If you had accounts that are no longer valid/in use, you should remove those entries from that list.
It didn't ask for a password, just failed.
More detail, please. Exactly how did it fail? What error message or was there no message at all?
User avatar
walkerpbus
Posts: 1188
Joined: August 15th, 2004, 2:11 pm
Location: Duncanville, TX, USA

Re: Wrong smtp password

Post by walkerpbus »

Under security in the options I have no smtp password & need to set them but at this time I don't know what I should set them to nor how in options/security I can add the unknown password either
The below is the error message received.
"Sending of the message failed.
The message could not be sent using Outgoing server (SMTP) smtp.gmail.com for an unknown reason. Please verify that your Outgoing server (SMTP) settings are correct and try again."
Win 10 Pro desktop, but now 64-bit latest Windows 10. Usually latest or latest-1 Thunderbird on this machines.
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DanRaisch
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Re: Wrong smtp password

Post by DanRaisch »

You can't "set" passwords in Thunderbird. You can only enter the correct password value when it is requested. It sounds as though the settings you have for the SMTP server for that account are not what they should be so the server is not asking for the password.

The settings for the Gmail SMTP server should be --
Server Name - smtp.googlemail.com
Port -- 465
User name -- your full Gmail email address
Authentication Method -- Normal Password
Connection Security -- SSL/TLS
User avatar
walkerpbus
Posts: 1188
Joined: August 15th, 2004, 2:11 pm
Location: Duncanville, TX, USA

Re: Wrong smtp password

Post by walkerpbus »

DanRaisch wrote:You can't "set" passwords in Thunderbird. You can only enter the correct password value when it is requested. It sounds as though the settings you have for the SMTP server for that account are not what they should be so the server is not asking for the password.

The settings for the Gmail SMTP server should be --
Server Name - smtp.googlemail.com
Port -- 465
User name -- your full Gmail email address
Authentication Method -- Normal Password
Connection Security -- SSL/TLS
1.What's normal password? 2. Where do I get it? Where do I enter it? What's Connection Security -- SSL/TLS, etc.
Win 10 Pro desktop, but now 64-bit latest Windows 10. Usually latest or latest-1 Thunderbird on this machines.
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DanRaisch
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Re: Wrong smtp password

Post by DanRaisch »

You misunderstand. That does not refer to any particular password value. It's a selection from the drop down list of options for the Authentication Method to be used when Thunderbird communicates with the server. Selecting that option in the settings dialogue will cause TB to ask you for the password for the account, the same password you would enter if you were accessing the Gmail web page using a browser.
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walkerpbus
Posts: 1188
Joined: August 15th, 2004, 2:11 pm
Location: Duncanville, TX, USA

Re: Wrong smtp password

Post by walkerpbus »

DanRaisch wrote:You misunderstand. That does not refer to any particular password value. It's a selection from the drop down list of options for the Authentication Method to be used when Thunderbird communicates with the server. Selecting that option in the settings dialogue will cause TB to ask you for the password for the account, the same password you would enter if you were accessing the Gmail web page using a browser.
I actually do access the web page: https://sites.google.com/a/sil.org/dall ... staff-only
Win 10 Pro desktop, but now 64-bit latest Windows 10. Usually latest or latest-1 Thunderbird on this machines.
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DanRaisch
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Re: Wrong smtp password

Post by DanRaisch »

You don't do that through Thunderbird, do you? You're referring to accessing that site through a browser?
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walkerpbus
Posts: 1188
Joined: August 15th, 2004, 2:11 pm
Location: Duncanville, TX, USA

Re: Wrong smtp password

Post by walkerpbus »

DanRaisch wrote:You don't do that through Thunderbird, do you? You're referring to accessing that site through a browser?
Correct sir. I was hoping that would give me entrance/correct the problem.
Win 10 Pro desktop, but now 64-bit latest Windows 10. Usually latest or latest-1 Thunderbird on this machines.
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DanRaisch
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Re: Wrong smtp password

Post by DanRaisch »

Did you confirm that the settings you have for the SMTP server for that Gmail account match the values I posted above?
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walkerpbus
Posts: 1188
Joined: August 15th, 2004, 2:11 pm
Location: Duncanville, TX, USA

Re: Wrong smtp password

Post by walkerpbus »

DanRaisch wrote:Did you confirm that the settings you have for the SMTP server for that Gmail account match the values I posted above?
Pardon me sir, but I don't know how to get there (what you prescribed)
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DanRaisch
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Re: Wrong smtp password

Post by DanRaisch »

Try menu path Tools->Account Settings->Outgoing Server (SMTP)->click on the name of the Gmail account at top right then click on the "Edit" button.

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