[Solved] Problems Logging In After Clearing Cache

[skuddle]

Ever since I cleared my cache, each time I go to the Mozillazine forum I have to log in. I didn't have to do that before I cleared the cache. This only happens with the Mozillazine forum.

And even on the very first login attempt I am shown the red message that my password is incorrect and that I have to complete the Captcha. Which I do. Then when I attempt to login I get the same error message.

This is the third time that I've had to ask for a new password (after which I can log in).

How can I overcome this situation?

[DanRaisch]

Moving to Firefox Support.

[Brummelchen]

How do you clear cache?
Login is stored in a cookie...

[therube]

(Login state might be stored in a cookie. I would hope the actual login is not .)

[Brummelchen]

It is, verified on android. When i clear cache my login remains because of cookies.

[skuddle]

Thank you for your comments.

One other thing - in the past I when I started mozillazine I was already logged in. Didn't have to enter username/password. Now I have to enter them each time I want to see which posts are new and when I want to reply.

I can't recall what I did in the past - can somebody help me out here?

[Brummelchen]

Post content from about:support please, text, not raw.

[skuddle]

Sorry, I guess I just don't understand exactly what you need.

I opened about:support and received several screens worth of data, all in table form. You said to post it in text, not raw. That's quite a bit. I can copy the page to Notebook but it will be pretty hard to read. I could also copy it to a Word document, format it, and then PDF it.

Is there any particular part of about:support that you would like to see?

While reading the contents of about:support I noticed an entry under Extensions that reads "Firefox All Aboard 1.6". It is version 1.6.4 and it is not enabled. It is also not listed under Tools>Extensions or Tools>Plug-Ins. What is that, and if it is not necessary, how do I delete it if I cannot find it?

Thank you for your help!

[Brummelchen]

there are two buttons to copy text, as raw (not wanted), as text (wanted). and it copies all text (wanted)

[dickvl]

Did you try to clear the mozillaZine cookies in case they are corrupted?

Also make sure you aren't blocking cookies and keep the cookies (i.e. do not use "Clear history when Firefox closes" to clear cookies and Site Preferences (exceptions)).
If you use content blocking extensions then check their settings.
http://kb.mozillazine.org/Safe_Mode

[skuddle]

@dickvl - the problem appeared after I inadvertently deleted all cookies.

@Brummelchen - I'm suffering from terminal, selective blindness. Never see the obvious. Thanks for the help here!

I'll post the text in a separate thread.

[skuddle]

Brummelchen, here is the text that you requested, Hope this helps:

Application Basics
------------------

Name: Firefox
Version: 62.0.3
Build ID: 20181001155545
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0
OS: Windows_NT 10.0
Multiprocess Windows: 1/1 (Enabled by default)
Web Content Processes: 3/4
Enterprise Policies: Inactive
Google Key: Found
Mozilla Location Service Key: Found
Safe Mode: false

Crash Reports for the Last 3 Days
---------------------------------

All Crash Reports Firefox Features
--------------------------------------

Name: Activity Stream
Version: 2018.08.22.1219-93becf29
ID: activity-stream@mozilla.org

Name: Application Update Service Helper
Version: 2.0
ID: aushelper@mozilla.org

Name: Firefox Monitor
Version: 2.3
ID: fxmonitor@mozilla.org

Name: Firefox Screenshots
Version: 33.0.0
ID: screenshots@mozilla.org

Name: Form Autofill
Version: 1.0
ID: formautofill@mozilla.org

Name: Photon onboarding
Version: 1.0
ID: onboarding@mozilla.org

Name: Pocket
Version: 1.0.5
ID: firefox@getpocket.com

Name: Telemetry coverage
Version: 7.0
ID: telemetry-coverage-bug1487578@mozilla.org

Name: Web Compat
Version: 2.0
ID: webcompat@mozilla.org

Name: WebCompat Reporter
Version: 1.0.0
ID: webcompat-reporter@mozilla.org

Extensions
----------

Name: 1-Click YouTube Video Downloader
Version: 4.0.92
Enabled: true
ID: YoutubeDownloader@PeterOlayev.com

Name: Adblock Plus
Version: 3.3.1
Enabled: true
ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Ghostery – Privacy Ad Blocker
Version: 8.2.4
Enabled: true
ID: firefox@ghostery.com

Name: Google search link fix
Version: 1.6.7
Enabled: true
ID: jid0-XWJxt5VvCXkKzQK99PhZqAn7Xbg@jetpack

Name: NoScript
Version: 10.1.9.8
Enabled: true
ID: {73a6fe31-595d-460b-a920-fcc0f8843232}

Name: Print Edit WE
Version: 23.1
Enabled: true
ID: printedit-we@DW-dev

Name: Save Page WE
Version: 12.1
Enabled: true
ID: savepage-we@DW-dev

Name: Video DownloadHelper
Version: 7.3.5
Enabled: true
ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}

Name: WOT Web of Trust, Website Reputation Ratings
Version: 20180622.0wot
Enabled: true
ID: {a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7}

Name: Firefox All Aboard 1.6
Version: 1.6.4
Enabled: false
ID: @all-aboard-v1-6

Security Software
-----------------

Type: Norton Security

Type:

Type: Norton Security

Graphics
--------

Features
Compositing: Direct3D 11 (Advanced Layers)
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000daf0) EGL_VERSION: 1.4 (ANGLE 2.1.0.595ccab4acc3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 530 Direct3D11 vs_5_0 ps_5_0)
WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.595ccab4acc3)
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WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000daf0) EGL_VERSION: 1.4 (ANGLE 2.1.0.595ccab4acc3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 2 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 530 Direct3D11 vs_5_0 ps_5_0)
WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.595ccab4acc3)
WebGL 2 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
Direct2D: true
Off Main Thread Painting Enabled: true
Off Main Thread Painting Worker Count: 3
DirectWrite: true (10.0.17134.1)
GPU #1
Active: Yes
Description: Intel(R) HD Graphics 530
Vendor ID: 0x8086
Device ID: 0x1912
Driver Version: 22.20.16.4771
Driver Date: 8-13-2017
Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Subsys ID: 00000000
RAM: Unknown

Diagnostics
ClearType Parameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
AzureCanvasAccelerated: 0
AzureCanvasBackend: direct2d 1.1
AzureCanvasBackend (UI Process): skia
AzureContentBackend: direct2d 1.1
AzureContentBackend (UI Process): skia
AzureFallbackCanvasBackend (UI Process): cairo
GPUProcessPid: 12156
ClearType Parameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
Decision Log
WEBRENDER:
opt-in by default: WebRender is an opt-in feature




Media
-----

Audio Backend: wasapi
Max Channels: 2
Preferred Sample Rate: 44100
Output Devices
Name: Group
C32F391 (Intel(R) Display Audio): HDAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101&REV_1000\4&344ffffe&0&0201
Speakers (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0867&SUBSYS_103C81B4&REV_1000\4&344ffffe&0&0001
Input Devices
Name: Group
Line In (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0867&SUBSYS_103C81B4&REV_1000\4&344ffffe&0&0001
Stereo Mix (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0867&SUBSYS_103C81B4&REV_1000\4&344ffffe&0&0001
Microphone (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0867&SUBSYS_103C81B4&REV_1000\4&344ffffe&0&0001
Microphone (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0867&SUBSYS_103C81B4&REV_1000\4&344ffffe&0&0001
Line In (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0867&SUBSYS_103C81B4&REV_1000\4&344ffffe&0&0001

Important Modified Preferences
------------------------------

accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 1048576
browser.cache.disk.filesystem_reported: 1
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gfx.crash-guard.status.d3d11video: 2
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Important Locked Preferences
----------------------------

Places Database
---------------

JavaScript
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Incremental GC: true

Accessibility
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Activated: false
Prevent Accessibility: 0
Accessible Handler Used: true
Accessibility Instantiator:

Library Versions
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NSPR
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Version in use: 4.19

NSS
Expected minimum version: 3.38
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NSSSMIME
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Version in use: 3.38

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Expected minimum version: 3.38
Version in use: 3.38

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Version in use: 3.38

Sandbox
-------

Content Process Sandbox Level: 5
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Internationalization & Localization
-----------------------------------

Application Settings
Requested Locales: ["en-US"]
Available Locales: ["en-US"]
App Locales: ["en-US"]
Regional Preferences: ["en-US"]
Default Locale: "en-US"
Operating System
System Locales: ["en-US"]
Regional Preferences: ["en-US"]

[Brummelchen]

uninstall ghostery and wot. if that wont help it could be norton - _under windows 10_ O_o

[skuddle]

Thank you for your suggestions, but I think I'll pass on unstalling Norton, Ghostery and WOT. They have been installed and working for more than a year and my problem with Mozillazine began after I inadvertently cleared my cache and my cookies. I'll have another look at the Mozillazine cookie.

[dickvl]

You might have had cookies that were created a long time ago and that had a expire date in the future.
When you delete cookies then newly created cookies get the current setting that might restrict the lifetime to the current session, so check that.

You can try to create a cookie "Allow" exception for mozillaZine (http://mozillazine.org) and make sure not to use "Clear history when Firefox closes" to clear cookies and Site Preferences.