support.mozilla.org is rejecting my login. As a result I cannot report to Mozilla that I am unable to log in to support.mozilla.org.
I ask for password reset, get the response link, change my password and I am asked to log in, and my login is immediately rejected!
It seems the most likely problem is that my email address is not associated with the userid that I think it is connected to. However the response to asking for a password reset does not tell me which userid is associated with the e-mail address that I requested to change the password on!
But, Catch 22, I cannot communicate this problem to mozilla because I must sign on to their support web-site in order to post a problem!
Cannot log into support.mozilla.org
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the-edmeister
- Posts: 32249
- Joined: February 25th, 2003, 12:51 am
- Location: Chicago, IL, USA
Re: Cannot log into support.mozilla.org
Are you using a Firefox Account to try to log into Support.Mozilla.Org? aka SUMOjcobban wrote:support.mozilla.org is rejecting my login. As a result I cannot report to Mozilla that I am unable to log in to support.mozilla.org.
I ask for password reset, get the response link, change my password and I am asked to log in, and my login is immediately rejected!
It seems the most likely problem is that my email address is not associated with the userid that I think it is connected to. However the response to asking for a password reset does not tell me which userid is associated with the e-mail address that I requested to change the password on!
But, Catch 22, I cannot communicate this problem to mozilla because I must sign on to their support web-site in order to post a problem!
That support website doesn't use Firefox Accounts credentials; SUMO accounts are unique to SUMO.
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A mind is a terrible thing to waste. Mine has wandered off and I'm out looking for it.
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James
- Moderator
- Posts: 28005
- Joined: June 18th, 2003, 3:07 pm
- Location: Made in Canada
Re: Cannot log into support.mozilla.org
Is this your support.mozilla.org account? https://support.mozilla.org/en-US/user/jcobbanjcobban wrote:support.mozilla.org is rejecting my login. As a result I cannot report to Mozilla that I am unable to log in to support.mozilla.org.
I ask for password reset, get the response link, change my password and I am asked to log in, and my login is immediately rejected!
It seems the most likely problem is that my email address is not associated with the userid that I think it is connected to. However the response to asking for a password reset does not tell me which userid is associated with the e-mail address that I requested to change the password on!
it has a username @ magma email address.