Thunderbird won't shut down
- walkerpbus
- Posts: 1188
- Joined: August 15th, 2004, 2:11 pm
- Location: Duncanville, TX, USA
Thunderbird won't shut down
The following info:
Application Basics
Name: Thunderbird
Version: 60.4.0
Build ID: 20181217101353
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 10.0; rv:60.0) Gecko/20100101 Thunderbird/60.4.0
OS: Windows_NT 10.0
Multiprocess Windows: 0/0 (Disabled)
Web Content Processes:
Stylo: content = true (enabled by default), chrome = true (enabled by default)
Enterprise Policies:
Google Key: Missing
Mozilla Location Service Key: Missing
Safe Mode: false
Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account2:
INCOMING: account2, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account4:
INCOMING: account4, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account5:
INCOMING: account5, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
Crash Reports for the Last 3 Days
https://crash-stats.mozilla.com/report/ ... af00190111 (2 hours ago)
All Crash Reports
Extensions
Name
Version
Enabled
ID
AddressBookTab
1.4
true
AddressBookTab@thaens.m
Auto Resize Image
1.1.0
true
AutoResizeImage@gmail.com
CardBook
33.6
true
cardbook@vigneau.philippe
ColumnsWizard
6.1
true
columnswizard@micz.it
CompactHeader
2.1.6
true
{58D4392A-842E-11DE-B51A-C7B855D89593}
Display Quota
0.3.8
true
{c1ac4523-76c2-9995-adbd-d93bf5141bea}
Dorando keyconfig
2018.1
true
keyconfig@mozilla.dorando.at
Duplicate Contacts Manager
1.1
true
duplicateContactsManager@ddvo.net
Expression Search / Google Mail UI
1.3
true
{03EF8A6E-C972-488f-92FA-98ABC2C9F8B9}
Folder Pane View Switcher
2.0.2
true
FolderPaneSwitcher@kamens.us
gContactSync
3.0.0
true
gContactSync@pirules.net
Header Tools Lite
0.6.2
true
headerToolsLite@kaosmos.nnp
Identity Chooser
1.9.7
true
identitychooser@janek.org
ImportExportTools
3.3.0
true
{3ed8cc52-86fc-4613-9026-c1ef969da4c3}
Lightning
6.2.4
true
{e2fda1a4-762b-4020-b5ad-a41df1933103}
Lightning Calendar Tabs
2.2
true
lightningcalendartabs@jlx.84
Mail Merge
4.12.0
true
mailmerge@example.net
Mail Redirect
0.10
true
{CC3C233D-6668-41bc-AAEB-F3A1D1D594F5}
MailSentry IronPort Spam Reporter
1.4.2
true
{173CAFC2-6E41-11DE-B4CF-78A756D89593}
Manually sort folders
1.2.0
true
tbsortfolders@xulforum.org
Menu Wizard
5.11
true
s3menu@wizard
Nostalgy
0.2.36
true
nostalgy@alain.frisch
Provider for Google Calendar
4.4.2
true
{a62ef8ec-5fdc-40c2-873c-223b8a6925cc}
Quicktext
1.2
true
{8845E3B3-E8FB-40E2-95E9-EC40294818C4}
ReminderFox
2.1.6.3
true
{ada4b710-8346-4b82-8199-5de2b400a6ae}
Show All Body Parts
1.3.1
true
ShowAllBodyParts@kamens.us
Signature Switch
1.7.1
true
{2ab1b709-ba03-4361-abf9-c50b964ff75d}
Sort and Search Customization Dialogs
0.1.4
true
sortcustomizationdialog@mozdev.org
Theme Font & Size Changer for Thunderbird
64.1
true
{0e2d954d-c1a6-4d83-8136-4fe7c5011d0e}
Theme Font & Size Changer for Thunderbird
64.6
true
tbthemefixed@wanhunglo.com
Tiny JavaScript Debugger
1.2.1
true
tinyjsdebugger@enigmail.net
Adblock Plus
2.9.1
false
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Add-on Compatibility Reporter
1.1.1-signed.1-signed
false
compatibility@addons.mozilla.org
Add-on Update Checker
2.15
false
{891f0410-aaa2-11e0-9f1c-0800200c9a66}
Customizations for Adblock Plus
1.0.5
false
customization@adblockplus.org
Diagnostics for Adblock Plus
1.3.2
false
abpwatcher@adblockplus.org
Duplicate Contact Manager
0.9.2
false
{b4447f60-db9c-11da-a94d-0800200c9a66}
Element Hiding Helper for Adblock Plus
1.4
false
elemhidehelper@adblockplus.org
ExecMail
1.1.1
false
{27c84640-86d9-4f98-8ee8-3e205dbf3190}
Extra Folder Columns
1.1.5
false
extra-cols@jminta_gmail.com
FlashGot
1.5.6.14
false
{19503e42-ca3c-4c27-b1e2-9cdb2170ee34}
Google Calendar Tab
3.9
false
googlecalendartab@momo
JavaScript Debugger
0.9.89.1-signed.1-signed
false
{f13b157f-b174-47e7-a34d-4815ddfdfeb8}
JavaScript Object Examiner
2.0beta.1-signed.1-signed
false
JavaScriptObjectExaminer@SoftwareByChuck.com
JunQuilla
1.0.4
false
junquilla@mesquilla.com
Lightning Nightly Updater (Unofficial)
0.11.110714
false
lightning-nightly-updater@olive
LookOut
1.2.13
false
lookout@aron.rubin
PrintingTools
1.3.0
false
{5e9999c2-ba1d-44b6-bcee-5b30ce37d3b0}
S3.Google Translator
5.35
false
s3google@translator
Silent Block
3.3.0
false
SilentBlock@schuzak.jp
Sync Kolab
3.0.0
false
{571CFACF-0F7D-49b4-BD77-E6FC7B209ADC}
Update Notifier
0.1.5.5
false
{95f24680-9e31-11da-a746-0800200c9a66}
Website Blocker
3.4
false
websiteblocker@lipocodes
http://www.Tran
5.2.1-signed.1-signed
false
trident@trident.com.ua
Security Software
Type: Name
Antivirus: Avast Antivirus
Antispyware: Avast Antivirus
Firewall: Windows Firewall
Application Basics
Name: Thunderbird
Version: 60.4.0
Build ID: 20181217101353
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 10.0; rv:60.0) Gecko/20100101 Thunderbird/60.4.0
OS: Windows_NT 10.0
Multiprocess Windows: 0/0 (Disabled)
Web Content Processes:
Stylo: content = true (enabled by default), chrome = true (enabled by default)
Enterprise Policies:
Google Key: Missing
Mozilla Location Service Key: Missing
Safe Mode: false
Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account2:
INCOMING: account2, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account4:
INCOMING: account4, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account5:
INCOMING: account5, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
Crash Reports for the Last 3 Days
https://crash-stats.mozilla.com/report/ ... af00190111 (2 hours ago)
All Crash Reports
Extensions
Name
Version
Enabled
ID
AddressBookTab
1.4
true
AddressBookTab@thaens.m
Auto Resize Image
1.1.0
true
AutoResizeImage@gmail.com
CardBook
33.6
true
cardbook@vigneau.philippe
ColumnsWizard
6.1
true
columnswizard@micz.it
CompactHeader
2.1.6
true
{58D4392A-842E-11DE-B51A-C7B855D89593}
Display Quota
0.3.8
true
{c1ac4523-76c2-9995-adbd-d93bf5141bea}
Dorando keyconfig
2018.1
true
keyconfig@mozilla.dorando.at
Duplicate Contacts Manager
1.1
true
duplicateContactsManager@ddvo.net
Expression Search / Google Mail UI
1.3
true
{03EF8A6E-C972-488f-92FA-98ABC2C9F8B9}
Folder Pane View Switcher
2.0.2
true
FolderPaneSwitcher@kamens.us
gContactSync
3.0.0
true
gContactSync@pirules.net
Header Tools Lite
0.6.2
true
headerToolsLite@kaosmos.nnp
Identity Chooser
1.9.7
true
identitychooser@janek.org
ImportExportTools
3.3.0
true
{3ed8cc52-86fc-4613-9026-c1ef969da4c3}
Lightning
6.2.4
true
{e2fda1a4-762b-4020-b5ad-a41df1933103}
Lightning Calendar Tabs
2.2
true
lightningcalendartabs@jlx.84
Mail Merge
4.12.0
true
mailmerge@example.net
Mail Redirect
0.10
true
{CC3C233D-6668-41bc-AAEB-F3A1D1D594F5}
MailSentry IronPort Spam Reporter
1.4.2
true
{173CAFC2-6E41-11DE-B4CF-78A756D89593}
Manually sort folders
1.2.0
true
tbsortfolders@xulforum.org
Menu Wizard
5.11
true
s3menu@wizard
Nostalgy
0.2.36
true
nostalgy@alain.frisch
Provider for Google Calendar
4.4.2
true
{a62ef8ec-5fdc-40c2-873c-223b8a6925cc}
Quicktext
1.2
true
{8845E3B3-E8FB-40E2-95E9-EC40294818C4}
ReminderFox
2.1.6.3
true
{ada4b710-8346-4b82-8199-5de2b400a6ae}
Show All Body Parts
1.3.1
true
ShowAllBodyParts@kamens.us
Signature Switch
1.7.1
true
{2ab1b709-ba03-4361-abf9-c50b964ff75d}
Sort and Search Customization Dialogs
0.1.4
true
sortcustomizationdialog@mozdev.org
Theme Font & Size Changer for Thunderbird
64.1
true
{0e2d954d-c1a6-4d83-8136-4fe7c5011d0e}
Theme Font & Size Changer for Thunderbird
64.6
true
tbthemefixed@wanhunglo.com
Tiny JavaScript Debugger
1.2.1
true
tinyjsdebugger@enigmail.net
Adblock Plus
2.9.1
false
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Add-on Compatibility Reporter
1.1.1-signed.1-signed
false
compatibility@addons.mozilla.org
Add-on Update Checker
2.15
false
{891f0410-aaa2-11e0-9f1c-0800200c9a66}
Customizations for Adblock Plus
1.0.5
false
customization@adblockplus.org
Diagnostics for Adblock Plus
1.3.2
false
abpwatcher@adblockplus.org
Duplicate Contact Manager
0.9.2
false
{b4447f60-db9c-11da-a94d-0800200c9a66}
Element Hiding Helper for Adblock Plus
1.4
false
elemhidehelper@adblockplus.org
ExecMail
1.1.1
false
{27c84640-86d9-4f98-8ee8-3e205dbf3190}
Extra Folder Columns
1.1.5
false
extra-cols@jminta_gmail.com
FlashGot
1.5.6.14
false
{19503e42-ca3c-4c27-b1e2-9cdb2170ee34}
Google Calendar Tab
3.9
false
googlecalendartab@momo
JavaScript Debugger
0.9.89.1-signed.1-signed
false
{f13b157f-b174-47e7-a34d-4815ddfdfeb8}
JavaScript Object Examiner
2.0beta.1-signed.1-signed
false
JavaScriptObjectExaminer@SoftwareByChuck.com
JunQuilla
1.0.4
false
junquilla@mesquilla.com
Lightning Nightly Updater (Unofficial)
0.11.110714
false
lightning-nightly-updater@olive
LookOut
1.2.13
false
lookout@aron.rubin
PrintingTools
1.3.0
false
{5e9999c2-ba1d-44b6-bcee-5b30ce37d3b0}
S3.Google Translator
5.35
false
s3google@translator
Silent Block
3.3.0
false
SilentBlock@schuzak.jp
Sync Kolab
3.0.0
false
{571CFACF-0F7D-49b4-BD77-E6FC7B209ADC}
Update Notifier
0.1.5.5
false
{95f24680-9e31-11da-a746-0800200c9a66}
Website Blocker
3.4
false
websiteblocker@lipocodes
http://www.Tran
5.2.1-signed.1-signed
false
trident@trident.com.ua
Security Software
Type: Name
Antivirus: Avast Antivirus
Antispyware: Avast Antivirus
Firewall: Windows Firewall
Last edited by DanRaisch on January 11th, 2019, 3:52 pm, edited 1 time in total.
Reason: Extraneous config data removed from post
Reason: Extraneous config data removed from post
Win 10 Pro desktop, but now 64-bit latest Windows 10. Usually latest or latest-1 Thunderbird on this machines.
- DanRaisch
- Moderator
- Posts: 127240
- Joined: September 23rd, 2004, 8:57 pm
- Location: Somewhere on the right coast
Re: Thunderbird won't shut down
Could you please elaborate a bit more? Has this just begun happening? Did you just update Thunderbird? Did you recently install any extensions?
Does the same thing occur if you launch the application in Mozilla Safe Mode? http://kb.mozillazine.org/Safe_mode
Does the same thing occur if you launch the application in Mozilla Safe Mode? http://kb.mozillazine.org/Safe_mode
- tanstaafl
- Moderator
- Posts: 49647
- Joined: July 30th, 2003, 5:06 pm
Re: Thunderbird won't shut down
How do you know it won't shutdown - is it because you still see it, you can't start Thunderbird again, or its process is still listed by task manager?
Sometimes when you try to exit Thunderbird it will close all of its visible windows, but the "Thunderbird (32-bit)" process still runs. If you try to start Thunderbird you'll get a error message such as "Thunderbird is already running, but is not responding". In that case you need to kill the process using task manager (or reboot). This seems to be a configuration specific bug that occurs in some versions, that can be intermittent.
https://www.howtogeek.com/108742/how-to ... windows-8/
Sometimes when you try to exit Thunderbird it will close all of its visible windows, but the "Thunderbird (32-bit)" process still runs. If you try to start Thunderbird you'll get a error message such as "Thunderbird is already running, but is not responding". In that case you need to kill the process using task manager (or reboot). This seems to be a configuration specific bug that occurs in some versions, that can be intermittent.
https://www.howtogeek.com/108742/how-to ... windows-8/
- walkerpbus
- Posts: 1188
- Joined: August 15th, 2004, 2:11 pm
- Location: Duncanville, TX, USA
Re: Thunderbird won't shut down
because I wanted to back it up & the backup program said it was still running. Elsewhere it said run in safe mode & I couldn't do that either. So far all I know is reboot
Last edited by walkerpbus on January 11th, 2019, 7:57 pm, edited 1 time in total.
Win 10 Pro desktop, but now 64-bit latest Windows 10. Usually latest or latest-1 Thunderbird on this machines.
- tanstaafl
- Moderator
- Posts: 49647
- Joined: July 30th, 2003, 5:06 pm
Re: Thunderbird won't shut down
Then kill the Thunderbird process using task manager, run your backup program, and when the backup is done try starting Thunderbird again. If you are lucky it was a one time glitch.
https://www.howtogeek.com/108742/how-to ... windows-8/ explains how to kill a process using task manager.
https://www.howtogeek.com/108742/how-to ... windows-8/ explains how to kill a process using task manager.
- walkerpbus
- Posts: 1188
- Joined: August 15th, 2004, 2:11 pm
- Location: Duncanville, TX, USA
Re: Thunderbird won't shut down
Surprise! it doesn't work; I have to shut down everything else & reboottanstaafl wrote:Then kill the Thunderbird process using task manager, run your backup program, and when the backup is done try starting Thunderbird again. If you are lucky it was a one time glitch.
https://www.howtogeek.com/108742/how-to ... windows-8/ explains how to kill a process using task manager.
Win 10 Pro desktop, but now 64-bit latest Windows 10. Usually latest or latest-1 Thunderbird on this machines.
- tanstaafl
- Moderator
- Posts: 49647
- Joined: July 30th, 2003, 5:06 pm
Re: Thunderbird won't shut down
If you were able to kill the Thunderbird process but your backup program still complained that Thunderbird was running all that I can think of is that either another program such as a anti-virus scanner was involved (it would be considered part of the Thunderbird process if Thunderbird used a local proxy (127.0.0.1 or localhost as the mail server) to let it scan messages fetched over a secure link) , or something still had a file lock on part of the profile. Unlocker at http://www.snapfiles.com/get/Unlocker.html is useful if you have a file lock and either don't know who created the file lock, or have no other way to get rid of the file lock.
-
- Posts: 6432
- Joined: February 3rd, 2009, 6:29 pm
Re: Thunderbird won't shut down
How to Kill a “Not Responding” Program When Task Manager Fails
http://www.howtogeek.com/173356
Process Explorer
http://docs.microsoft.com/sysinternals/ ... s-explorer
http://www.howtogeek.com/173356
Process Explorer
http://docs.microsoft.com/sysinternals/ ... s-explorer
- walkerpbus
- Posts: 1188
- Joined: August 15th, 2004, 2:11 pm
- Location: Duncanville, TX, USA
Re: Thunderbird won't shut down
Unlocker couldn't find anything. There are 4 Profiles which I don't know how to deal with. In Windows, I found 2 copies of Thunderbirdtanstaafl wrote:If you were able to kill the Thunderbird process but your backup program still complained that Thunderbird was running all that I can think of is that either another program such as a anti-virus scanner was involved (it would be considered part of the Thunderbird process if Thunderbird used a local proxy (127.0.0.1 or localhost as the mail server) to let it scan messages fetched over a secure link) , or something still had a file lock on part of the profile. Unlocker at http://www.snapfiles.com/get/Unlocker.html is useful if you have a file lock and either don't know who created the file lock, or have no other way to get rid of the file lock.
Win 10 Pro desktop, but now 64-bit latest Windows 10. Usually latest or latest-1 Thunderbird on this machines.
- tanstaafl
- Moderator
- Posts: 49647
- Joined: July 30th, 2003, 5:06 pm
Re: Thunderbird won't shut down
http://kb.mozillazine.org/Profile_Manager
You could use the profile manager to safely remove the other profiles, after verifying you know which one you are using/want to keep. Help -> troubleshooting information -> open folder will launch windows explore at the current profile. You might want to back it up as a precaution before deleting the other profiles. However, I suggest you wait until your current problem is solved before doing that, I wouldn't expect your having multiple profiles to effect it.
Looking at your original post I notice you seem to have Lightning Nightly Updater (Unofficial), Lightning and ReminderFox (two calendar programs). You also have two versions of Theme Font & Size Changer for Thunderbird installed. You have a ton of add-ons, including some that are no longer supported.
I think you need to review what addons you have, temporarily switch to the default theme (I noticed comments on the nostalgy theme web page about some side effects), temporarily disable adblock plus and its associated customizations and diagnostics add-ons, uninstall the Add-on compatibility reporter and Add-on Update Checker, uninstall one of your copies of Thunderbird, reboot and then try again to run Thunderbird in safe mode. In a prior post you said you tried to run in safe mode but couldn't. If necessary, reboot and hold down the shift key while double clicking on the Thunderbird icon.
If the problem occurs while running Thunderbird in safe mode then its not due to your add-ons. Try running windows in "safe mode with networking" to see if its due to a interoperability problem with some other software.
You could use the profile manager to safely remove the other profiles, after verifying you know which one you are using/want to keep. Help -> troubleshooting information -> open folder will launch windows explore at the current profile. You might want to back it up as a precaution before deleting the other profiles. However, I suggest you wait until your current problem is solved before doing that, I wouldn't expect your having multiple profiles to effect it.
Looking at your original post I notice you seem to have Lightning Nightly Updater (Unofficial), Lightning and ReminderFox (two calendar programs). You also have two versions of Theme Font & Size Changer for Thunderbird installed. You have a ton of add-ons, including some that are no longer supported.
I think you need to review what addons you have, temporarily switch to the default theme (I noticed comments on the nostalgy theme web page about some side effects), temporarily disable adblock plus and its associated customizations and diagnostics add-ons, uninstall the Add-on compatibility reporter and Add-on Update Checker, uninstall one of your copies of Thunderbird, reboot and then try again to run Thunderbird in safe mode. In a prior post you said you tried to run in safe mode but couldn't. If necessary, reboot and hold down the shift key while double clicking on the Thunderbird icon.
If the problem occurs while running Thunderbird in safe mode then its not due to your add-ons. Try running windows in "safe mode with networking" to see if its due to a interoperability problem with some other software.
-
- Posts: 1
- Joined: July 27th, 2005, 5:50 pm
Re: Thunderbird won't shut down
I'm having the same issue. If I try to shutdown Thunderbird by using the Close button, it won't shut down. No error messages. No response at all. Thunderbird still shows to be running in task manager. I can kill it from task manager. But the Close button doesn't work. This is Thunder 60.4.0.
- DanRaisch
- Moderator
- Posts: 127240
- Joined: September 23rd, 2004, 8:57 pm
- Location: Somewhere on the right coast
Re: Thunderbird won't shut down
What happens if you use menu path File->Exit?
Does the same problem occur if, after shutting down Thunderbird via Task Manager, you start the program in Mozilla Safe Mode? http://kb.mozillazine.org/Safe_mode
Does the same problem occur if, after shutting down Thunderbird via Task Manager, you start the program in Mozilla Safe Mode? http://kb.mozillazine.org/Safe_mode
-
- Posts: 1361
- Joined: December 15th, 2015, 1:20 pm
Re: Thunderbird won't shut down
Remove AdBlock Plus 2.9.1. It no longer works in 60 and prevents a normal Shutdown. Noticed the same problem in SeaMonkey 2.57 a year ago. The web extension version is also incompatible with both.
Flashgot and the old javascript debugger are also a goner.
FRG
Flashgot and the old javascript debugger are also a goner.
FRG
- tanstaafl
- Moderator
- Posts: 49647
- Joined: July 30th, 2003, 5:06 pm
Re: Thunderbird won't shut down
https://old.reddit.com/r/uBlockOrigin/c ... underbird/
uBlock Origin might work with Thunderbird 60.5, when its released later this month. Supposedly the current add-on from Firefox can be installed with Thunderbird 60, but the options don't work. Version 60.5 is supposed to add real support for the WebExtensions API.
uBlock Origin might work with Thunderbird 60.5, when its released later this month. Supposedly the current add-on from Firefox can be installed with Thunderbird 60, but the options don't work. Version 60.5 is supposed to add real support for the WebExtensions API.
-
- Posts: 1361
- Joined: December 15th, 2015, 1:20 pm
Re: Thunderbird won't shut down
> uBlock Origin might work with Thunderbird 60.5,
No it doesn't. Same for Noscript.
> Version 60.5 is supposed to add real support for the WebExtensions API.
No it won't. It is called an api by name only. The support is scattered all over the source tree for Firefox. You need to add frontend support for almost every piece you want to support. One of the things delaying SeaMonkey 2.57. Pointless to release it without being able to use an ad and script blocker. Good job mozilla!
No it doesn't. Same for Noscript.
> Version 60.5 is supposed to add real support for the WebExtensions API.
No it won't. It is called an api by name only. The support is scattered all over the source tree for Firefox. You need to add frontend support for almost every piece you want to support. One of the things delaying SeaMonkey 2.57. Pointless to release it without being able to use an ad and script blocker. Good job mozilla!