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Thunderbird won't shut down

User Help for Mozilla Thunderbird
walkerpbus

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Posts: 1157
Joined: August 15th, 2004, 2:11 pm
Location: Duncanville, TX, USA

Post Posted January 11th, 2019, 2:59 pm

The following info:


Application Basics

Name: Thunderbird
Version: 60.4.0
Build ID: 20181217101353

Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 10.0; rv:60.0) Gecko/20100101 Thunderbird/60.4.0
OS: Windows_NT 10.0

Multiprocess Windows: 0/0 (Disabled)
Web Content Processes:
Stylo: content = true (enabled by default), chrome = true (enabled by default)
Enterprise Policies:
Google Key: Missing
Mozilla Location Service Key: Missing
Safe Mode: false

Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

account2:
INCOMING: account2, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

account4:
INCOMING: account4, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

account5:
INCOMING: account5, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

Crash Reports for the Last 3 Days
https://crash-stats.mozilla.com/report/ ... af00190111 (2 hours ago)

All Crash Reports

Extensions

Name
Version
Enabled
ID

AddressBookTab
1.4
true
AddressBookTab@thaens.m

Auto Resize Image
1.1.0
true
AutoResizeImage@gmail.com

CardBook
33.6
true
cardbook@vigneau.philippe

ColumnsWizard
6.1
true
columnswizard@micz.it

CompactHeader
2.1.6
true
{58D4392A-842E-11DE-B51A-C7B855D89593}

Display Quota
0.3.8
true
{c1ac4523-76c2-9995-adbd-d93bf5141bea}

Dorando keyconfig
2018.1
true
keyconfig@mozilla.dorando.at

Duplicate Contacts Manager
1.1
true
duplicateContactsManager@ddvo.net

Expression Search / Google Mail UI
1.3
true
{03EF8A6E-C972-488f-92FA-98ABC2C9F8B9}

Folder Pane View Switcher
2.0.2
true
FolderPaneSwitcher@kamens.us

gContactSync
3.0.0
true
gContactSync@pirules.net

Header Tools Lite
0.6.2
true
headerToolsLite@kaosmos.nnp

Identity Chooser
1.9.7
true
identitychooser@janek.org

ImportExportTools
3.3.0
true
{3ed8cc52-86fc-4613-9026-c1ef969da4c3}

Lightning
6.2.4
true
{e2fda1a4-762b-4020-b5ad-a41df1933103}

Lightning Calendar Tabs
2.2
true
lightningcalendartabs@jlx.84

Mail Merge
4.12.0
true
mailmerge@example.net

Mail Redirect
0.10
true
{CC3C233D-6668-41bc-AAEB-F3A1D1D594F5}

MailSentry IronPort Spam Reporter
1.4.2
true
{173CAFC2-6E41-11DE-B4CF-78A756D89593}

Manually sort folders
1.2.0
true
tbsortfolders@xulforum.org

Menu Wizard
5.11
true
s3menu@wizard

Nostalgy
0.2.36
true
nostalgy@alain.frisch

Provider for Google Calendar
4.4.2
true
{a62ef8ec-5fdc-40c2-873c-223b8a6925cc}

Quicktext
1.2
true
{8845E3B3-E8FB-40E2-95E9-EC40294818C4}

ReminderFox
2.1.6.3
true
{ada4b710-8346-4b82-8199-5de2b400a6ae}

Show All Body Parts
1.3.1
true
ShowAllBodyParts@kamens.us

Signature Switch
1.7.1
true
{2ab1b709-ba03-4361-abf9-c50b964ff75d}

Sort and Search Customization Dialogs
0.1.4
true
sortcustomizationdialog@mozdev.org

Theme Font & Size Changer for Thunderbird
64.1
true
{0e2d954d-c1a6-4d83-8136-4fe7c5011d0e}

Theme Font & Size Changer for Thunderbird
64.6
true
tbthemefixed@wanhunglo.com

Tiny JavaScript Debugger
1.2.1
true
tinyjsdebugger@enigmail.net

Adblock Plus
2.9.1
false
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Add-on Compatibility Reporter
1.1.1-signed.1-signed
false
compatibility@addons.mozilla.org

Add-on Update Checker
2.15
false
{891f0410-aaa2-11e0-9f1c-0800200c9a66}

Customizations for Adblock Plus
1.0.5
false
customization@adblockplus.org

Diagnostics for Adblock Plus
1.3.2
false
abpwatcher@adblockplus.org

Duplicate Contact Manager
0.9.2
false
{b4447f60-db9c-11da-a94d-0800200c9a66}

Element Hiding Helper for Adblock Plus
1.4
false
elemhidehelper@adblockplus.org

ExecMail
1.1.1
false
{27c84640-86d9-4f98-8ee8-3e205dbf3190}

Extra Folder Columns
1.1.5
false
extra-cols@jminta_gmail.com

FlashGot
1.5.6.14
false
{19503e42-ca3c-4c27-b1e2-9cdb2170ee34}

Google Calendar Tab
3.9
false
googlecalendartab@momo

JavaScript Debugger
0.9.89.1-signed.1-signed
false
{f13b157f-b174-47e7-a34d-4815ddfdfeb8}

JavaScript Object Examiner
2.0beta.1-signed.1-signed
false
JavaScriptObjectExaminer@SoftwareByChuck.com

JunQuilla
1.0.4
false
junquilla@mesquilla.com

Lightning Nightly Updater (Unofficial)
0.11.110714
false
lightning-nightly-updater@olive

LookOut
1.2.13
false
lookout@aron.rubin

PrintingTools
1.3.0
false
{5e9999c2-ba1d-44b6-bcee-5b30ce37d3b0}

S3.Google Translator
5.35
false
s3google@translator

Silent Block
3.3.0
false
SilentBlock@schuzak.jp

Sync Kolab
3.0.0
false
{571CFACF-0F7D-49b4-BD77-E6FC7B209ADC}

Update Notifier
0.1.5.5
false
{95f24680-9e31-11da-a746-0800200c9a66}

Website Blocker
3.4
false
websiteblocker@lipocodes

http://www.Tran
5.2.1-signed.1-signed
false
trident@trident.com.ua

Security Software

Type: Name

Antivirus: Avast Antivirus
Antispyware: Avast Antivirus
Firewall: Windows Firewall
Last edited by DanRaisch on January 11th, 2019, 3:52 pm, edited 1 time in total.
Reason: Extraneous config data removed from post
Win 10 Pro on my new Dell Optiplex System 10 desktop, but now 64-bit latest Windows 10. Usually latest or latest-1 Thunderbird on all machines. Would like soon to buy a new laptop if my finances permit.

DanRaisch
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Posts: 122164
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted January 11th, 2019, 3:54 pm

Could you please elaborate a bit more? Has this just begun happening? Did you just update Thunderbird? Did you recently install any extensions?
Does the same thing occur if you launch the application in Mozilla Safe Mode? http://kb.mozillazine.org/Safe_mode

tanstaafl
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Posts: 45795
Joined: July 30th, 2003, 5:06 pm

Post Posted January 11th, 2019, 6:45 pm

How do you know it won't shutdown - is it because you still see it, you can't start Thunderbird again, or its process is still listed by task manager?

Sometimes when you try to exit Thunderbird it will close all of its visible windows, but the "Thunderbird (32-bit)" process still runs. If you try to start Thunderbird you'll get a error message such as "Thunderbird is already running, but is not responding". In that case you need to kill the process using task manager (or reboot). This seems to be a configuration specific bug that occurs in some versions, that can be intermittent.

https://www.howtogeek.com/108742/how-to ... windows-8/

walkerpbus

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Posts: 1157
Joined: August 15th, 2004, 2:11 pm
Location: Duncanville, TX, USA

Post Posted January 11th, 2019, 7:09 pm

because I wanted to back it up & the backup program said it was still running. Elsewhere it said run in safe mode & I couldn't do that either. So far all I know is reboot
Last edited by walkerpbus on January 11th, 2019, 7:57 pm, edited 1 time in total.
Win 10 Pro on my new Dell Optiplex System 10 desktop, but now 64-bit latest Windows 10. Usually latest or latest-1 Thunderbird on all machines. Would like soon to buy a new laptop if my finances permit.

tanstaafl
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Posts: 45795
Joined: July 30th, 2003, 5:06 pm

Post Posted January 11th, 2019, 7:14 pm

Then kill the Thunderbird process using task manager, run your backup program, and when the backup is done try starting Thunderbird again. If you are lucky it was a one time glitch.

https://www.howtogeek.com/108742/how-to ... windows-8/ explains how to kill a process using task manager.

walkerpbus

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Posts: 1157
Joined: August 15th, 2004, 2:11 pm
Location: Duncanville, TX, USA

Post Posted January 11th, 2019, 8:03 pm

tanstaafl wrote:Then kill the Thunderbird process using task manager, run your backup program, and when the backup is done try starting Thunderbird again. If you are lucky it was a one time glitch.

https://www.howtogeek.com/108742/how-to ... windows-8/ explains how to kill a process using task manager.

Surprise! it doesn't work; I have to shut down everything else & reboot
Win 10 Pro on my new Dell Optiplex System 10 desktop, but now 64-bit latest Windows 10. Usually latest or latest-1 Thunderbird on all machines. Would like soon to buy a new laptop if my finances permit.

tanstaafl
Moderator

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Posts: 45795
Joined: July 30th, 2003, 5:06 pm

Post Posted January 11th, 2019, 8:38 pm

If you were able to kill the Thunderbird process but your backup program still complained that Thunderbird was running all that I can think of is that either another program such as a anti-virus scanner was involved (it would be considered part of the Thunderbird process if Thunderbird used a local proxy (127.0.0.1 or localhost as the mail server) to let it scan messages fetched over a secure link) , or something still had a file lock on part of the profile. Unlocker at http://www.snapfiles.com/get/Unlocker.html is useful if you have a file lock and either don't know who created the file lock, or have no other way to get rid of the file lock.

morat
 
Posts: 3442
Joined: February 3rd, 2009, 6:29 pm

Post Posted January 11th, 2019, 9:55 pm

How to Kill a “Not Responding” Program When Task Manager Fails
http://www.howtogeek.com/173356

Process Explorer
http://docs.microsoft.com/sysinternals/downloads/process-explorer

walkerpbus

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Posts: 1157
Joined: August 15th, 2004, 2:11 pm
Location: Duncanville, TX, USA

Post Posted January 12th, 2019, 12:45 pm

tanstaafl wrote:If you were able to kill the Thunderbird process but your backup program still complained that Thunderbird was running all that I can think of is that either another program such as a anti-virus scanner was involved (it would be considered part of the Thunderbird process if Thunderbird used a local proxy (127.0.0.1 or localhost as the mail server) to let it scan messages fetched over a secure link) , or something still had a file lock on part of the profile. Unlocker at http://www.snapfiles.com/get/Unlocker.html is useful if you have a file lock and either don't know who created the file lock, or have no other way to get rid of the file lock.

Unlocker couldn't find anything. There are 4 Profiles which I don't know how to deal with. In Windows, I found 2 copies of Thunderbird
Win 10 Pro on my new Dell Optiplex System 10 desktop, but now 64-bit latest Windows 10. Usually latest or latest-1 Thunderbird on all machines. Would like soon to buy a new laptop if my finances permit.

tanstaafl
Moderator

User avatar
 
Posts: 45795
Joined: July 30th, 2003, 5:06 pm

Post Posted January 12th, 2019, 2:47 pm

http://kb.mozillazine.org/Profile_Manager

You could use the profile manager to safely remove the other profiles, after verifying you know which one you are using/want to keep. Help -> troubleshooting information -> open folder will launch windows explore at the current profile. You might want to back it up as a precaution before deleting the other profiles. However, I suggest you wait until your current problem is solved before doing that, I wouldn't expect your having multiple profiles to effect it.

Looking at your original post I notice you seem to have Lightning Nightly Updater (Unofficial), Lightning and ReminderFox (two calendar programs). You also have two versions of Theme Font & Size Changer for Thunderbird installed. You have a ton of add-ons, including some that are no longer supported.

I think you need to review what addons you have, temporarily switch to the default theme (I noticed comments on the nostalgy theme web page about some side effects), temporarily disable adblock plus and its associated customizations and diagnostics add-ons, uninstall the Add-on compatibility reporter and Add-on Update Checker, uninstall one of your copies of Thunderbird, reboot and then try again to run Thunderbird in safe mode. In a prior post you said you tried to run in safe mode but couldn't. If necessary, reboot and hold down the shift key while double clicking on the Thunderbird icon.

If the problem occurs while running Thunderbird in safe mode then its not due to your add-ons. Try running windows in "safe mode with networking" to see if its due to a interoperability problem with some other software.

danatbird
 
Posts: 1
Joined: July 27th, 2005, 5:50 pm

Post Posted January 13th, 2019, 8:59 am

I'm having the same issue. If I try to shutdown Thunderbird by using the Close button, it won't shut down. No error messages. No response at all. Thunderbird still shows to be running in task manager. I can kill it from task manager. But the Close button doesn't work. This is Thunder 60.4.0.

DanRaisch
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Posts: 122164
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted January 13th, 2019, 11:49 am

What happens if you use menu path File->Exit?
Does the same problem occur if, after shutting down Thunderbird via Task Manager, you start the program in Mozilla Safe Mode? http://kb.mozillazine.org/Safe_mode

frg
 
Posts: 804
Joined: December 15th, 2015, 1:20 pm

Post Posted January 13th, 2019, 12:03 pm

Remove AdBlock Plus 2.9.1. It no longer works in 60 and prevents a normal Shutdown. Noticed the same problem in SeaMonkey 2.57 a year ago. The web extension version is also incompatible with both.

Flashgot and the old javascript debugger are also a goner.

FRG

tanstaafl
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Joined: July 30th, 2003, 5:06 pm

Post Posted January 13th, 2019, 3:39 pm

https://old.reddit.com/r/uBlockOrigin/c ... underbird/

uBlock Origin might work with Thunderbird 60.5, when its released later this month. Supposedly the current add-on from Firefox can be installed with Thunderbird 60, but the options don't work. Version 60.5 is supposed to add real support for the WebExtensions API.

frg
 
Posts: 804
Joined: December 15th, 2015, 1:20 pm

Post Posted January 14th, 2019, 3:15 am

> uBlock Origin might work with Thunderbird 60.5,

No it doesn't. Same for Noscript.

> Version 60.5 is supposed to add real support for the WebExtensions API.

No it won't. It is called an api by name only. The support is scattered all over the source tree for Firefox. You need to add frontend support for almost every piece you want to support. One of the things delaying SeaMonkey 2.57. Pointless to release it without being able to use an ad and script blocker. Good job mozilla!

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