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Phantom Folder

User Help for Mozilla Thunderbird
orealius
 
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Post Posted January 17th, 2019, 9:37 am

there is a folder listed just under the Inbox as 'jjjj' ....which is empty. I try to delete it but it keeps coming back!
Any help appreciated. Also, how do you insert a screenshot? :-k :-k :-k

DanRaisch
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Post Posted January 17th, 2019, 10:14 am

How is the account set up in Thunderbird, as POP or IMAP? Find out using menu path Tools->Account Settings->Server Settings->Server Type at the top right of the dialogue.

See if this article is helpful -- http://kb.mozillazine.org/Phantom_folders

orealius
 
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Post Posted January 17th, 2019, 10:22 am

Thanks....what about inserting an image in the forum?

DanRaisch
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Post Posted January 17th, 2019, 10:36 am


orealius
 
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Post Posted January 17th, 2019, 9:08 pm

Thanks....I'm trying to find the Thunderbird 'Profile Manager'....It does not appear to be in the program files as stated in the article. Start Search shows nothing for 'profile manager.'....Help Appreciated

orealius
 
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Post Posted January 17th, 2019, 9:30 pm

It is a POP account where the phantom folder comes up

DanRaisch
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Post Posted January 18th, 2019, 5:26 am

Profile manager is not a separate program in current versions. You access it using a command line switch ( "C:\Program Files\Mozilla Firefox\firefox.exe" -P ) or by holding down the Shift key while clicking on the shortcut for the Firefox program.

orealius
 
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Post Posted January 18th, 2019, 7:05 am

I don't use Firefox...it is not installed. Does that matter?

DanRaisch
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Post Posted January 18th, 2019, 8:15 am

orealius wrote:I don't use Firefox...it is not installed. Does that matter?

No, it doesn't. I posted the wrong link. Try -- "C:\Program Files\Mozilla Thunderbird\thunderbird.exe" -P
Note the space between the close quote and the hyphen. That's important.

Or try holding down the Shift key when clicking on the short cut for Thunderbird on the Windows desktop or on the program name if you view C:\Program Files\Mozilla Thunderbird\ to find the .exe file.

orealius
 
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Post Posted January 18th, 2019, 9:44 am

The exe file is in Programs X86 I copied: C:\Program Files (x86)\Mozilla Thunderbird.exe -p Windows cannot find it!

DanRaisch
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Post Posted January 18th, 2019, 9:48 am

If you use Windows Explorer to view the C:\Program Files (x86)\Mozilla Thunderbird\ directory and find the Thunderbird.exe program in it, then if you double click on the program name while holding down the Shift key, what happens?

orealius
 
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Post Posted January 18th, 2019, 10:14 am

It goes into TB Safe Mode

DanRaisch
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Post Posted January 18th, 2019, 10:21 am

OK, then you've found the program .exe file and can create a new short cut to launch Thunderbird with the profile manager. To do that, right click on the program file (Thunderbird.exe) and select Send to->Desktop (Create shortcut). Then the new desktop short cut is create, right click on that short cut and select "Properties". In the target field you should find "C:\Program Files (x86)\Mozilla Thunderbird\Thunderbird.exe". Click after that close quote character and add a space followed by a hyphen (-) and the letter P. Click on "OK" to close the dialogue. Make sure that Thunderbird is NOT running. Then double click on the new shortcut to launch the profile manager.

orealius
 
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Post Posted January 18th, 2019, 1:08 pm

That Worked...Thanks

DanRaisch
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Post Posted January 18th, 2019, 2:50 pm

You're welcome.

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