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Messages not saved to Sent folder

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cullism
 
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Post Posted June 30th, 2019, 6:49 pm

I sometimes find that when I send an email I receive a message telling me that my message could not be saved in my Sent folder. This doesn't always happen. I have just sent an email with an image attached which was not saved. I suspect that this happens when I attach an image. Is this the case and, if so, what can I do about it?

DanRaisch
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Post Posted July 1st, 2019, 3:35 am

How is the account set up in Thunderbird, as POP or IMAP? Find out using menu path Tools->Account Settings->Server Settings->Server Type at the top right of the dialogue.

cullism
 
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Post Posted July 1st, 2019, 9:19 pm

Thunderbird is set up as IMAP

DanRaisch
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Post Posted July 2nd, 2019, 4:23 am

Do you access that account from more than one computer?
What is the target for storing Sent messages for that account? Check that under menu path Tools->Account Settings->Copies & Folders->'When sending messages, automatically:"->Place a copy in?
Who is the email provider?

cullism
 
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Post Posted July 11th, 2019, 5:14 pm

When I follow your advice the Account Settings menu does not give me the option of selecting Copies and Folders. It only allows me to create a new account of delete an existing one and other options which don't apply. I haven't been able to find any option which allows me to specify where emails should be copied to. Also, Thunderbird has no problem saving emails to the Sent folder if they don't contain attachments. This problem is relatively new. My email provider is Optus.

DanRaisch
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Post Posted July 12th, 2019, 3:40 am

If you follow menu path Tools->Account Settings do yo not see "Copies & Folders" in the left hand pane of the dialogue presented?

cullism
 
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Post Posted July 12th, 2019, 5:21 am

No. On my Thunderbird Account Settings appears under Options and not Tools. The Account Settings window is very small and shows my email address but does not contain any reference to Copies and Folders or anything else for that matter..

DanRaisch
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Post Posted July 12th, 2019, 6:32 am

Are you not running Thunderbird on a Windows 10 computer as your user agent string indicates? [Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:68.0) Gecko/20100101 Firefox/68.0]

Image


Image

cullism
 
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Post Posted July 12th, 2019, 4:10 pm

Yes, I am running Thunderbird on Windows 10. When I click on Tools>Account Settings I don't get the windows shown in your reply. All I get is a little window which shows my email address. I would attach an image but I don't seem to have that option.

DanRaisch
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Post Posted July 12th, 2019, 4:15 pm

See this for information on posting a screen shot -- http://kb.mozillazine.org/Posting_a_scr ... _the_forum

cullism
 
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Post Posted July 12th, 2019, 4:55 pm

I haven't had much luck posting a screenshot. It would be good if that option was provided on the page (e.g. Add Attachment). I can, however, describe the window. It is very small, is headed Account Settings and immediately below my email address is shown. Account Actions appears below this but does nothing. In a blue box beside my email address it again says Account Settings. There is nothing I can do either than press OK or cancel. The very detailed choices shown in your screenshots don' appear to be available to me.

DanRaisch
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Post Posted July 12th, 2019, 6:20 pm

It would be good if that option was provided on the page (e.g. Add Attachment).

That option is not offered because the forums are hosted on servers provided by a university and storage space is at a premium. Requiring images to be posted as links from a third party hosting site also reduces the risk of porn posts taking up the forums.

When I click on Tools>Account Settings I don't get the windows shown in your reply. All I get is a little window which shows my email address.

Have you tried resizing that window by clicking on and dragging one of the corners? Perhaps it's just that the account settings window has been shrunk down to that smaller size, because that menu path leads directly to the dialogue in the image posted above.

cullism
 
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Post Posted July 14th, 2019, 4:32 am

Thanks Dan. I did as you suggested. The Sent folder option was correct. I didn't see anything which I thought would effect whether sent messages with attachments would be saved or not.

DanRaisch
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Post Posted July 14th, 2019, 4:36 am

There are no settings in Thunderbird that would block the saving of sent messages because of attachments.
What ARE the settings in regard to storing Sent messages? What location is selected?
Have you checked that IMAP account (accessing it through a browser) to ensure you are not reaching storage limits on the server?

cullism
 
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Post Posted July 14th, 2019, 5:37 pm

I got ontyo live chat with my ISP and, with great difficulty, ascertained that there was no problem with my webmail. Years ago I had a similar problem and the same ISP was able to solve it my clearing my space on its server. This time they didn't seem to know what I was talking about, though I was able to see that I had only used 7% of my email quota. It has just occurred to me that the email quota has nothing to do with how much space is available on the server but rather te number of emails I can send. My Isp told me that it wasn't their problem and that I should try Microsoft support.

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