TB 60.9.0 Keeps requesting password for email accounts.

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hmp3
Posts: 88
Joined: April 7th, 2016, 8:32 am

TB 60.9.0 Keeps requesting password for email accounts.

Post by hmp3 »

Hi, connected to IMAP for many Microsoft and Gmail accounts.
Until recently, my Microsoft accounts were doing fine and my Gmail accounts work fine without password prompts. But suddenly, my Microsoft accounts keep requesting password. I can ignore/exit the prompt, re-enter the passwords, and whilst the accounts allow me to send and receive emails, TB still keeps requesting the passwords every day.

My Microsoft account settings: Incoming=SSL/TLS Outgoing: SMTP=STARTTLS.

Does anybody know how to fix this?
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DanRaisch
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Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Re: TB 60.9.0 Keeps requesting password for email accounts :

Post by DanRaisch »

Go to TOOLS > OPTIONS >SECURITY > PASSWORDS tab> SAVED PASSWORDS button and there you can delete the old stored passwords. Restart Thunderbird to ensure that the stored password is cleared from memory. The next time you "Get Mail" Thunderbird will ask for the password and you can check the box to remember the value, which should eliminate the password entry prompts.
hmp3
Posts: 88
Joined: April 7th, 2016, 8:32 am

Re: TB 60.9.0 Keeps requesting password for email accounts.

Post by hmp3 »

Thanks will try it!
hmp3
Posts: 88
Joined: April 7th, 2016, 8:32 am

Re: TB 60.9.0 Keeps requesting password for email accounts.

Post by hmp3 »

Removed the passwords, restarted, re-entered them but it's still prompting me again after several restarts.
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DanRaisch
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Posts: 127185
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Re: TB 60.9.0 Keeps requesting password for email accounts.

Post by DanRaisch »

No offense but you didn't say whether you checked the option in the password entry dialogue to have Thunderbird save that password for automatic entry.
hmp3
Posts: 88
Joined: April 7th, 2016, 8:32 am

Re: TB 60.9.0 Keeps requesting password for email accounts.

Post by hmp3 »

No offence taken :) After removing passwords then restarting, when it prompted me for the password, I selected that box.
I logged into all the Microsoft accounts and saw no problems or errors.
It's only affecting my Microsoft email accounts, not my Gmail accounts.
hmp3
Posts: 88
Joined: April 7th, 2016, 8:32 am

Re: TB 60.9.0 Keeps requesting password for email accounts.

Post by hmp3 »

I just deleted all MS accounts from TB & local storage, then re-added them manually. The problem returned.
Should the server name be: imap-mail.outlook.com at port 993?
hmp3
Posts: 88
Joined: April 7th, 2016, 8:32 am

Re: TB 60.9.0 Keeps requesting password for email accounts.

Post by hmp3 »

I switched Incoming settings to STARTTLS (which matches the outgoing setting) and it's seemed to stop prompting now.
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