Login Problem

User Help for Seamonkey and Mozilla Suite
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Dritz
Posts: 126
Joined: April 27th, 2010, 4:57 pm

Login Problem

Post by Dritz »

Hi,
When it's time to pay one of my bills online via the company's website, I have had no problems doing so. Then, something happened that now makes it fail when I try to log in using using SM. When I use Chrome or Firefox using the same username/password, it works just fine. I have other accounts with the same company but a different username/password which also work fine so it's not like the website has issues with SM. Any idea what could be causing it to fail for this one account when I'm using SM? I'd really like to fix it if possible. :-k
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DanRaisch
Moderator
Posts: 127187
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Re: Login Problem

Post by DanRaisch »

Have you tried clearing the browser cache and any cookies relating to that site?
Dritz
Posts: 126
Joined: April 27th, 2010, 4:57 pm

Re: Login Problem

Post by Dritz »

I have cleared both the cookies and cache...no change
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therube
Posts: 21703
Joined: March 10th, 2004, 9:59 pm
Location: Maryland USA

Re: Login Problem

Post by therube »

now ... it fail when I try to log in using using SM
What does happen when you try?

URL to the site?

PS: 2.49.5
Fire 750, bring back 250.
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.19) Gecko/20110420 SeaMonkey/2.0.14 Pinball CopyURL+ FetchTextURL FlashGot NoScript
Dritz
Posts: 126
Joined: April 27th, 2010, 4:57 pm

Re: Login Problem

Post by Dritz »

I get the following error message: Oops! Something went wrong. Try clearing browser cookies and try again.

website = att.com
User avatar
therube
Posts: 21703
Joined: March 10th, 2004, 9:59 pm
Location: Maryland USA

Re: Login Problem

Post by therube »

Restart in Safe Mode & see if that makes a difference.

If not, as a test, create a new, clean Profile & see if you can log in from there.
Fire 750, bring back 250.
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.19) Gecko/20110420 SeaMonkey/2.0.14 Pinball CopyURL+ FetchTextURL FlashGot NoScript
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