OK in safe mode - won't load normally
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- Joined: January 3rd, 2008, 3:14 pm
- Location: Edinburgh
OK in safe mode - won't load normally
Hi,
Thunderbird has been working fine here for many years.
windows 10 x 64
Last week, suddenly both Thunderbird and Firefox stopped working. (I'll open a Firefox thread too, as it's slightly different)
In Windows safe mode - Thunderbird works fine.
In normal Windows - Thunderbird safe mode works OK (since I loaded it in Windows safe mode).
Normal mode does not.
The thing is - it starts a process but cannot kill it. So once I load in safe mode, it won't reload, because (I think) it thinks it's already running.
Firefox does the same thing - it (sometimes) loads once, and then if you close, it won't re-open - but gives the message that the old process must be closed.
I can't kill these processes - it says "access denied".
I've tried all the re-installs etc etc - bu tit's too much of a coincidence that both Firefox and Thunderbird broke at the same time.
It must be a Windows issue.
Nothing much has changed, and the only Windows updates recently were .NET ones - which shouldn't really affect this.
The other weird thing is - I've restored images from a few weeks ago (when everything was fine) and I still get the same problem.
Has anyone seen anything like this before? Or am I on my own
I've tried all the fixes I could fine (parent.lock etc) but it basically comes down to this:
1 - both Thunderbird and Firefox, if they can be persuaded to load once, will never load again (until a reboot) because they can't kill the process from the previous load.
2 - it happened to both Thunderbird and Firefox at the exact same time.
Thanks for any ideas.
Thunderbird has been working fine here for many years.
windows 10 x 64
Last week, suddenly both Thunderbird and Firefox stopped working. (I'll open a Firefox thread too, as it's slightly different)
In Windows safe mode - Thunderbird works fine.
In normal Windows - Thunderbird safe mode works OK (since I loaded it in Windows safe mode).
Normal mode does not.
The thing is - it starts a process but cannot kill it. So once I load in safe mode, it won't reload, because (I think) it thinks it's already running.
Firefox does the same thing - it (sometimes) loads once, and then if you close, it won't re-open - but gives the message that the old process must be closed.
I can't kill these processes - it says "access denied".
I've tried all the re-installs etc etc - bu tit's too much of a coincidence that both Firefox and Thunderbird broke at the same time.
It must be a Windows issue.
Nothing much has changed, and the only Windows updates recently were .NET ones - which shouldn't really affect this.
The other weird thing is - I've restored images from a few weeks ago (when everything was fine) and I still get the same problem.
Has anyone seen anything like this before? Or am I on my own
I've tried all the fixes I could fine (parent.lock etc) but it basically comes down to this:
1 - both Thunderbird and Firefox, if they can be persuaded to load once, will never load again (until a reboot) because they can't kill the process from the previous load.
2 - it happened to both Thunderbird and Firefox at the exact same time.
Thanks for any ideas.
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John Braner
John Braner
- DanRaisch
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Re: OK in safe mode - won't load normally
What security software are you running on that system? Has it updated recently?
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- Posts: 34
- Joined: January 3rd, 2008, 3:14 pm
- Location: Edinburgh
Re: OK in safe mode - won't load normally
Hi Dan,
It's Kaspersky Total Security, and also Malwarebytes (just updated to ver 4, but makes no change).
The thing is - everything was working perfectly like this until a week ago.
It's Kaspersky Total Security, and also Malwarebytes (just updated to ver 4, but makes no change).
The thing is - everything was working perfectly like this until a week ago.
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John Braner
John Braner
- DanRaisch
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Re: OK in safe mode - won't load normally
Are you running Malwarebytes as a real time scanner or only on demand when Thunderbird is not running?
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- Joined: January 3rd, 2008, 3:14 pm
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Re: OK in safe mode - won't load normally
Real time - but I've always done that.
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John Braner
John Braner
- DanRaisch
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Re: OK in safe mode - won't load normally
And that can cause conflicts when more than one security software is running at the same time. Try rebooting and then running with just one of the two active.
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- Joined: January 3rd, 2008, 3:14 pm
- Location: Edinburgh
Re: OK in safe mode - won't load normally
I've tried running with neither active.
I fear it's an underlying problem maybe not even related to Mozilla.
I fear it's an underlying problem maybe not even related to Mozilla.
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John Braner
John Braner
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- Posts: 34
- Joined: January 3rd, 2008, 3:14 pm
- Location: Edinburgh
Re: OK in safe mode - won't load normally
I tried a suggestion in the firefox forum.
It might be down to Kaspersky Total Security.
I have literally tried pausing Kaspersky, and it still wouldn't start.
Today, I went in to application control and deleted all references to Thunderbird and Firefox - and it seems to be working OK.
(there's no good reason for this, as it should also work when Kaspersky isn't even running - perhaps something was cached)
I will see if this lasts.
It might be down to Kaspersky Total Security.
I have literally tried pausing Kaspersky, and it still wouldn't start.
Today, I went in to application control and deleted all references to Thunderbird and Firefox - and it seems to be working OK.
(there's no good reason for this, as it should also work when Kaspersky isn't even running - perhaps something was cached)
I will see if this lasts.
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John Braner
John Braner
- LIMPET235
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Re: OK in safe mode - won't load normally
Hi John,
Please ref; to the Firefox Support forum for the answer.
Please ref; to the Firefox Support forum for the answer.
[Ancient Amateur Astronomer.]
Win-10-H/64 bit/500G SSD/16 Gig Ram/450Watt PSU/350WattUPS/Firefox-115.0.2/T-bird-115.3.2./SnagIt-v10.0.1/MWP-7.12.125.
(Always choose the "Custom" Install.)
Win-10-H/64 bit/500G SSD/16 Gig Ram/450Watt PSU/350WattUPS/Firefox-115.0.2/T-bird-115.3.2./SnagIt-v10.0.1/MWP-7.12.125.
(Always choose the "Custom" Install.)
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- Posts: 34
- Joined: January 3rd, 2008, 3:14 pm
- Location: Edinburgh
Re: OK in safe mode - won't load normally
I've tried a lot of things from there.
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John Braner
John Braner
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- Posts: 34
- Joined: January 3rd, 2008, 3:14 pm
- Location: Edinburgh
Re: OK in safe mode - won't load normally
Kaspersky is definitely causing the problem. When Kaspersky Total Security is uninstalled, everything works fine!jbraner wrote:I tried a suggestion in the firefox forum.
It might be down to Kaspersky Total Security.
I have literally tried pausing Kaspersky, and it still wouldn't start.
Today, I went in to application control and deleted all references to Thunderbird and Firefox - and it seems to be working OK.
(there's no good reason for this, as it should also work when Kaspersky isn't even running - perhaps something was cached)
I will see if this lasts.
Then when KTS is reinstalled - everything still works fine - until a reboot, then they're broken again!
I'm taking this up with Kaspersky.
Thanks for the replies.
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John Braner
John Braner
- Buzzrr
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Re: OK in safe mode - won't load normally
So I had issues with Kaspersky as well. It didn't allow access to secure websites (HTTPS).
I deactivated the encrypted connection scanning in Network Settings for Do Not Scan Encrypted Connections.
I don't know if this will fix your issue but give it a go.
I deactivated the encrypted connection scanning in Network Settings for Do Not Scan Encrypted Connections.
I don't know if this will fix your issue but give it a go.
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- Posts: 34
- Joined: January 3rd, 2008, 3:14 pm
- Location: Edinburgh
Re: OK in safe mode - won't load normally
Thanks, I tried that and it's still the same.Buzzrr wrote: So I had issues with Kaspersky as well. It didn't allow access to secure websites (HTTPS).
I deactivated the encrypted connection scanning in Network Settings for Do Not Scan Encrypted Connections.
I don't know if this will fix your issue but give it a go.
If Kaspersky doesn't get back to me - I'll just find another AV program.
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John Braner
John Braner
- Buzzrr
- Posts: 191
- Joined: January 24th, 2004, 3:34 pm
Re: OK in safe mode - won't load normally
Sorry that didn't work out for you. Perhaps look at BitDefender. I heard good reviews.jbraner wrote:Thanks, I tried that and it's still the same.Buzzrr wrote: So I had issues with Kaspersky as well. It didn't allow access to secure websites (HTTPS).
I deactivated the encrypted connection scanning in Network Settings for Do Not Scan Encrypted Connections.
I don't know if this will fix your issue but give it a go.
If Kaspersky doesn't get back to me - I'll just find another AV program.
-
- Posts: 34
- Joined: January 3rd, 2008, 3:14 pm
- Location: Edinburgh
Re: OK in safe mode - won't load normally
It turns out, my problem was all anti virus related. When I uninstalled Kaspersky, everything started working fine.
Then I discovered that turning off Malwarebytes (I've used this together with Kaspersky for *years*) also fixes all my problems!
My problem happened with MWB 3 and then when I updated to ver 4, it was the same.
Here's what I get:
Kaspersky Total Security ON – Malwarebytes OFF = OK
Kaspersky Total Security OFF – Malwarebytes ON = OK
Kaspersky Total Security ON – Malwarebytes ON = Problems loading some apps (and system reporter runs super slow)
Actually, I just turned off MWB realtime for a couple of things. (hopefully you can see this)
https://snipboard.io/nJjMqU.jpg
I thought I had updated this thread - sorry.
I was updating over here http://forums.mozillazine.org/viewtopic ... 9&start=15
Then I discovered that turning off Malwarebytes (I've used this together with Kaspersky for *years*) also fixes all my problems!
My problem happened with MWB 3 and then when I updated to ver 4, it was the same.
Here's what I get:
Kaspersky Total Security ON – Malwarebytes OFF = OK
Kaspersky Total Security OFF – Malwarebytes ON = OK
Kaspersky Total Security ON – Malwarebytes ON = Problems loading some apps (and system reporter runs super slow)
Actually, I just turned off MWB realtime for a couple of things. (hopefully you can see this)
https://snipboard.io/nJjMqU.jpg
I thought I had updated this thread - sorry.
I was updating over here http://forums.mozillazine.org/viewtopic ... 9&start=15
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John Braner
John Braner