I was just on the phone with Avast for over an hour. Their premium support dept. I ran the Avast Clean utility and there was still files on my computer. The same files. So they did a remote and I watched as they went in and removed software files and showed there was no files left. Did the reboot and I still couldn't get into my account. They saw that I could get into my account with another browser and said it was something with Firefox. I told them that I have only used Firefox on this computer and that Avast was installed after FF when I first set up. Before installing Avast I could get into my accounts. After uninstalling Avast FF was uninstalled and reinstalled. They said it was a registry issue and offered to let me subscribe as a prime member for $59.99 and their prime department could fix it.
OY VEY!!
When I go into This PC and put in Avast, I still show the above files.
It's burning me out.
Can't Get Past Login Page on Accounts
- DanRaisch
- Moderator
- Posts: 127231
- Joined: September 23rd, 2004, 8:57 pm
- Location: Somewhere on the right coast
Re: Can't Get Past Login Page on Accounts
Very doubtful that it is a registry issue as about the only thing that Firefox does to the registry is set itself as a the default browser, if you have allowed it to make that setting.
- James
- Moderator
- Posts: 28005
- Joined: June 18th, 2003, 3:07 pm
- Location: Made in Canada
Re: Can't Get Past Login Page on Accounts
You should be able to login on the SallyW account now if you want to use it.SallyMO wrote:It was this forum. The message I got at sign in "Your account has been manually deactivated and is only able to be reactivated by administrator." I couldn't figure out how to contact an admin since I couldn't get in so I registered again.DanRaisch wrote:Are you referring to an account on these forums, or somewhere else?I have been trying to get in and apparently my account (SallyW) was deactivated.
-
- Posts: 8
- Joined: November 13th, 2019, 3:17 pm
Re: Can't Get Past Login Page on Accounts
So did Mozilla do an update??
It's a miracle! I sat down to do bills and **poof** I can suddenly get into ALL of my accounts, including the 3 I was having issues with!
Humongous sigh of relief.
Thank all of you for your patience and suggestions. I really am grateful.
It's a miracle! I sat down to do bills and **poof** I can suddenly get into ALL of my accounts, including the 3 I was having issues with!
Humongous sigh of relief.
Thank all of you for your patience and suggestions. I really am grateful.