Can't sign in to my bank

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oldyellr
Posts: 108
Joined: June 19th, 2006, 12:36 pm

Can't sign in to my bank

Post by oldyellr »

Windows 7, Firefox 70.0.1. (64-bit)

Today I tried signing in to one of my bank accounts and it didn't work. I got this message:

"This should be working, but something's gone wrong. Please try again soon. [500.GENERIC]"

Trying again all day did not give me anything else. However, when I tried to sign in using Chrome, I got a screen asking me to request a code to be sent to my cellphone, which I did, and was able to sign in. Next I tried to sign in from my Win XP desktop running Firefox 52.9.0 (32-bit) and got the same popup requiring a code from a text sent to my cellphone, which worked. However, going back to my Win 7 laptop, it still didn't work and I got the same message.

So what is it with the Firefox setup on my laptop that will not let me sign in and won't give me a popup screen to fix it?
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costark
Posts: 548
Joined: July 14th, 2004, 5:03 am

Re: Can't sign in to my bank

Post by costark »

Until the "experts" show-up, I've had to randomly test / Disable uBO or Privacy Possum lately and once do an Allow in the FF Security icon left of the URL.
WITH ESET EIS Security I sometimes have to Disable (Web-Email module) SSL Protection to purchase things on Site X / Re-set when thru.
Playing with Security Apps settings is all I can guess now, Other Than .... you know it likely will be suggested to try FF Safe Mode OR a Test Profile.
Good Luck.
W10 22H2 - SSD-HDD i5 12G -
oldyellr
Posts: 108
Joined: June 19th, 2006, 12:36 pm

Re: Can't sign in to my bank

Post by oldyellr »

I don't quite understand all of what you're telling me, but I just went to the site using a private window and had no problem signing in, except I had to manually enter my account number. It will remember it while the private window is open. So that's an easier workaround than using Chrome. So it must be something in my Firefox settings that is preventing me from singing in normally.
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dickvl
Posts: 54145
Joined: July 18th, 2005, 3:25 am

Re: Can't sign in to my bank

Post by dickvl »

Try to clear the cache and remove the cookies for this website.

Options/Preferences -> Privacy & Security -> Cookies and Site Data -> Manage Data
Options/Preferences -> Privacy & Security -> Cookies and Site Data -> Clear Data -> Cached Web Content -> Clear
oldyellr
Posts: 108
Joined: June 19th, 2006, 12:36 pm

Re: Can't sign in to my bank

Post by oldyellr »

I cleared cache and cookies for the site and that didn't help. :(
oldyellr
Posts: 108
Joined: June 19th, 2006, 12:36 pm

Re: Can't sign in to my bank

Post by oldyellr »

Starting FF in safe mode lets me sign in to the site, restarting it in normal mode doesn't. It looks like I have to find which add-on is causing the problem.
oldyellr
Posts: 108
Joined: June 19th, 2006, 12:36 pm

Re: Can't sign in to my bank

Post by oldyellr »

Okay, I discovered the add-on causing the trouble by disabling them one at a time and trying. Turns out it was Enable Right Click and Copy. It's something I had added long ago and a week ago noticed it was disabled, I don't know why, so enabled it. That's all it was. So I removed it altogether in case I forget and enable it again.
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