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PNC Bank and Firefox

Discussion of general topics about Mozilla Firefox
tcreek
 
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Joined: March 22nd, 2008, 6:48 am

Post Posted December 7th, 2020, 1:44 pm

I have always used the Firefox browser for PNC Bank online banking. Now I receive this message:

"Please try using another internet browser. If you still receive this message, please call the Customer Care Center at 1-800-762-2035 and reference code: 18.5c4f7268.1607351993.139dec7f"

PNC Customer Care could not solve the problem. The username and password are ok. I deleted the cookies and cache and rebooted the computer but still have the problem. They said the solution was to use another browser. I can access my PNC account with Edge and Chrome.

Has anyone else come across this problem with PNC Bank?

tcreek
 
Posts: 31
Joined: March 22nd, 2008, 6:48 am

Post Posted December 7th, 2020, 2:07 pm

I tried accessing PNC Bank with Firefox on another computer and that works ok to access the site.
All other links from Firefox on my regular computer open ok except PNC Bank. I deleted my PNC username and password and reentered them but still cannot access PNC without getting the same message to use another browser.

DanRaisch
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Location: Somewhere on the right coast

Post Posted December 7th, 2020, 2:48 pm

Are you running the same security software on both computers?

tcreek
 
Posts: 31
Joined: March 22nd, 2008, 6:48 am

Post Posted December 7th, 2020, 4:19 pm

DanRaisch wrote:Are you running the same security software on both computers?


Yes, everything is identical and everything works perfect with the computer and Firefox. Like I said, their Customer Care didn't have a clue about how to solve the problem. I have logged on to PNC Bank hundreds of times over the years but today a message replied - "Please try using another internet browser."

WaltS48

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Post Posted December 7th, 2020, 4:53 pm

I use a separate profile with no extensions for my banking sites.
Linux Desktop - AMD Athlon(tm) II X3 455 3.3GHz | 8.0GB RAM | GeForce GT 630
Windows Notebook - AMD A8 7410 2.2GHz | 6.0GB RAM | AMD Radeon R5

tcreek
 
Posts: 31
Joined: March 22nd, 2008, 6:48 am

Post Posted December 7th, 2020, 4:57 pm

Problem solved.
I went to "Firefox Troubleshooting Information" and clicked "clear startup cache" and now I am able to log on to PNC Bank. I had previously used CCleaner to clear all the Firefox cache, history and cookies but that did not solve the problem.

DanRaisch
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Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted December 7th, 2020, 4:59 pm

There have been many reports on these forums of Ccleaner causing problems when used with Firefox (and Thunderbird) and the usual advise is to adjust the setting in Ccleaner so that it doesn't touch anything relating to Firefox.

therube

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Post Posted December 9th, 2020, 2:24 pm

(I'll just point out similar thread in Pale Moon forums, PNC Bank error message.)
Fire 750, bring back 250.
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.19) Gecko/20110420 SeaMonkey/2.0.14 Pinball CopyURL+ FetchTextURL FlashGot NoScript

tcreek
 
Posts: 31
Joined: March 22nd, 2008, 6:48 am

Post Posted December 10th, 2020, 4:31 am

The problem has returned and going to "Firefox Troubleshooting Information" and clicking "clear startup cache" did not solve the problem this time. Also I get the same sort of message at the Medicare site. Other sites are OK. I guess I will have to change browsers until this problem is solved.

PNC message - "Please try using another internet browser. If you still receive this message, please call the Customer Care Center at 1-800-762-2035 and reference code: 18.5c4f7268.1607351993.139dec7f"

Medicare message - Access Denied. You don't have permission to access "http://account.mymedicare.gov/?" on this server. Reference #18.86f93017.1607600786.34186c7.

Other browsers provide access to the sites.

UPDATE - Disabling Ublock Origin now allows access to the sites. Previously, when I disabled Ublock Origin, this did not allow access to the sites.

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