ChrisI wrote:What will it take to get most MozillaZine KB contributors to warm up to the Firefox Support KB?
(I won't do xxx.)
"Please" and "Thank you" is all it takes.
Quote edited to remove inappropriate content Steviex Moderator
ChrisI wrote:What will it take to get most MozillaZine KB contributors to warm up to the Firefox Support KB?
(I won't do xxx.)
ChrisI wrote:What will it take to get most MozillaZine KB contributors to warm up to the Firefox Support KB?
(I won't do xxx.)
New documents:
Volunteer writes documents and assigns priority for editor review
Two separate editorial approval processes: content and style (content can be published initially if correct, even if not style guide needs to be implemented)
Existing documents / edits:
Minor (spelling, grammar, etc): Push live
Major: Same review as new documents
Style Guide: All Firefox support documents should be written for an audience of a slightly below average internet user (doesn’t read blogs—or at least wouldn’t know one if he saw one) and take the tone of a friendly, helpful community volunteer.
You sure, that's all? As I understand this discussion topic, the original complaint was about lack of communication, not lack of appreciation; and that led to some pretty pessimistic (and incorrect) assumptions.malliz wrote:"Please" and "Thank you" is all it takes.
Whoever wants to be. We don't even know if we are going to be using MediaWiki. Currently, there's a meeting scheduled for Tuesday (open to anyone), to go through the candidates, and hopefully make a selection.Alice wrote:Maybe some more information about how the editorial approval process is going to work and who will be in charge of the content and style reviews:
From the meeting notes, the reason for that proposal is because we don't want incorrect information to ever be live. Incorrect information on mozilla.com would look very bad. I suppose we can create a system, where when someone is deemed trustworthy, their major edits / new pages can go live automatically. Sorta like getting CANCONFIRM privileges on bugzilla.Alice wrote:Even so, I don't know if I can "warm up" to a process like that. I think I'll stay with MozillaZine's KB which doesn't put such restrictions on content creation and editing and instead allows for anyone to create and edit articles "live", without need for prior approval. I much prefer peer review and discussion as editorial methods, in the wiki tradition.
ChrisI wrote:You sure, that's all? As I understand this discussion topic, the original complaint was about lack of communication, not lack of appreciation; and that led to some pretty pessimistic (and incorrect) assumptions.malliz wrote:"Please" and "Thank you" is all it takes.
I really don't want inter-community politics to get in the way of giving users good support. Of all the possible reasons for not having good user support, that would probably be the dumbest.
ChrisI wrote:You sure, that's all? As I understand this discussion topic, the original complaint was about lack of communication, not lack of appreciation; and that led to some pretty pessimistic (and incorrect) assumptions.malliz wrote:"Please" and "Thank you" is all it takes.
Lucy wrote:I didn't think there'd be anything wrong with that since I took the first paragraph to address the main issue.