Software Update Failed
User Help for Mozilla Thunderbird
I would recommend that someone who has experienced this report it in Bugzilla. I have found a similar bug for Firefox, but not for Thunderbird. https://bugzilla.mozilla.org/show_bug.cgi?id=340535
Please, someone report this and then the rest of you vote for the bug. Whoever reports it, post the bug number back here. Thanks.
it seems that simply removing or renaming mozMapi32.dll in the Tunderbird directory solves the problem too.
Closing Quickcam10.exe helped me too.
Thanks for the tip - had to quit Quick Camera Tools on my Toshiba Satellite before Thunderbird 184.108.40.206 would install also.
Had the same problem for the last few days. I don't have a Quickcam, and I had closed as many taskbar applications as I could.
Turned out to be some sort of phantom Thunderbird process running. Killed that and the update went through fine.
i had the same problem, first on XP and now on vista 64.
xp - Had to re-name old Thunderbird directory to reinstall new version, as removing or renaming mozMapi32.dll was not allowed (could delete everything but). this seemed to work fine, and could delete re-named directory once everything was reinstalled as normal...
vista - uninstalled damn Quickcam drivers (cam wouldn't work anyway!), fixed it.
I encountered this very annoying problem with the automatic update procedure from 220.127.116.11 to 18.104.22.168. Finally I just downloaded the full TB 22.214.171.124 installation file and installed over the existing version. It stopped part way saying that it couldn't replace MapiProxy.dll. After renaming that file using an open instance of WinExplorer, the installation proceeded to completion. When I then tried to delete that renamed MapiProxy.dll, I got the "access denied" error. To track down which program had loaded MapiProxy.dll, I used ProcessExplorer (sysinternals.com) and did a search for that DLL name. It found that WinExplorer itself was the culprit! After closing the active instance of WinExplorer and restarting it, I was then able to delete the renamed copy. Apparently the "Send To -> Mail Recipient" option in the context menu was causing the problem.
Hopefully this provides others a useful answer to this update problem. Some of the other's suggestions didn't apply at all, such as the Logitech web camera. The Mozilla update procedure should be revised to detect this situation and handle it or at least provide a more meaningful error message.
I can't Install 126.96.36.199 too, but for me it always tell me that thunderbird.exe is running when I try to install the whole package.
But in taskmanager, no thunderbird is listed. This Problem also happens after a fresh reboot.
And no, I don't have a webcam
Many thanks for the tips here - I couldn't update from 188.8.131.52 to 184.108.40.206 in Vista, very frustrating - couldn't rename or remove mozMapi32.dll, uninstalling just meant I no longer had a working Thunderbird! Did a search on mozMapi32.dll, found this thread, disabled the onboard camera (Acer Orbicam) and bingo, the update installed no problem.
I have been having the same trouble since TB 220.127.116.11 with each update. Didn't think it could be the Quickcam. Stop the widget in the system tray and it updated fine. Another thank you to those who sorted it out. Now Logitech, lets have a fix please.
Errr, ok. I'm new here and this is my first bug report, I hope I did it properly.
I had this problem after upgrading to vista and after hunting through this thread I decided it was msn messenger as I have a built in webcam I can't disable (or couldn't be bothered to spend hours reading the manual to do so), opened thunderbird again and updates installed fine
YW> One trick to try if you can't delete a file is to simply rename it. I moved
that file from mozMapi32.dll to mozMapi32.dll.myoldfile and was able to proceed.
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