AUS: Update XML File Not Found (404)

Discussion of bugs in Mozilla Firefox
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Ucalagon
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Joined: November 19th, 2003, 3:51 pm

AUS: Update XML File Not Found (404)

Post by Ucalagon »

Despite complete removal and re-install from website, I can't get rid of this. Only just started happening after several weeks with 2.0.0.7.
All help welcome - David in Norfolk UK
old LoudNoise
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Joined: December 31st, 1969, 5:00 pm

Post by old LoudNoise »

Does it happen in safe mode? http://kb.mozillazine.org/Safe_Mode

If not, you have a theme or extension that is bad.
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Ucalagon
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Joined: November 19th, 2003, 3:51 pm

Post by Ucalagon »

Yep in safe mode I get...
AUS: Update XML File Not Found (404)
have removed any add-ons
Thanks for speedy response - David
David in Norfolk UK, surrounding the Suffolk peninsula ô¿ô
old LoudNoise
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Joined: December 31st, 1969, 5:00 pm

Post by old LoudNoise »

http://forums.mozillazine.org/viewtopic.php?t=567795

This is actually very odd. You see this error with nightly installs from time to time. I don't think it will work but try the above.

If it does not work the Standard diagnostic. Follow the directions here http://kb.mozillazine.org/Standard_diagnostic_-_Firefox

Especially note the ENTIRE instructions for a clean install.
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Ucalagon
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Joined: November 19th, 2003, 3:51 pm

Post by Ucalagon »

Curiouser and curiouser Dept! Have run Standard diagnostic but now get

AUS: Update XML File Malformed (200)

but can't find either of the update xml files in usual places??
All help welcome - David in Norfolk UK
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Ucalagon
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Joined: November 19th, 2003, 3:51 pm

Post by Ucalagon »

Will try importing updates.xml and auto...xml from another tower. FFX is working fine on two other towers in house.
David in Norfolk UK, surrounding the Suffolk peninsula ô¿ô
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Ucalagon
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Joined: November 19th, 2003, 3:51 pm

Post by Ucalagon »

Nope - FFX 2.0.0.7 running fine on 2 other towers. Have imported *.xml files and profiles from sucessful towers but no luck! So, have done clean re-install and import of xmls and profiles but still get AUS "malformed" or sometimes "not found" on update.
Any further help welcome. David
David in Norfolk UK, surrounding the Suffolk peninsula ô¿ô
old LoudNoise
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Joined: December 31st, 1969, 5:00 pm

Post by old LoudNoise »

Assuming windows here, Click on My computer, drive C:. Press the F3 key Click on All files and folders. In the all or part of the file name enter active-update.xml . Click on More Advanced options. Check on hidden files and folders. Delete all active-update.xml that are found.

Also, are you an admin when you are doing this? Are you running a security suite?

Finally note this if you haven't already:

Software that can cause updates to fail

Other software that is active on your system, including those listed below, can disrupt the update process and cause a "Software Update Failed. One or more files could not be updated" message when when you restart Firefox or Thunderbird after an update. See this forum topic for other causes and solutions.

* Logitech camera software. Open the Windows Task Manager and check for running processes. If you have a "QuickCam 10.exe" process, disconnect your camera and terminate the process, then try updating again. [7]
* Spybot S&D "TeaTimer". Disable TeaTimer as follows, then try updating again (more information here).

1. Go into Spybot - Mode - Advanced Mode - Tools - Resident.
2. Uncheck the following: Resident "TeaTimer" (Protection of over-all system settings) Active.

Other possible causes include:

* Virus scanners, including NOD32 AntiVirus [8] and AVG AntiVirus [9]
* Spyware scanners, including SpySweeper [10] and Spyware Blaster [11]
* Aqua Dock [12]

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Ucalagon
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Joined: November 19th, 2003, 3:51 pm

Post by Ucalagon »

Thanks for response. Have XP Pro, QuickCam 5000 (not running) and no Teatimer. Do have Kaspersky v7 Suite and have just removed all refs to FFX in firewall. Will rerun and report back! David
David in Norfolk UK, surrounding the Suffolk peninsula ô¿ô
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Ucalagon
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Joined: November 19th, 2003, 3:51 pm

Post by Ucalagon »

Nope :-( Complete clean re-install still produces AUS "malformed" error. Any further help gratefully received! David
David in Norfolk UK, surrounding the Suffolk peninsula ô¿ô
mpdooley
Posts: 77
Joined: December 18th, 2002, 6:55 pm

Post by mpdooley »

Noted this again today and suspect I have seen something similar in past.

Situation:
1. User is prompted for update - this for 2.0.0.9 today.
2. User downloads and installs update - auto mode.
3. User reboots FireFox to complete installation.
4. Installation completed - user tests for presence of update using Help link:
Check for Updates:

Message seen:
AUS: Update XML File Malformed (200)

If user closes program and restarts and repeats the Check for Updates:
Message seen:
There are no new updates available.

As such there are instances where this "message" appears but is temporary.

Could be unrelated to the other issues in the thread or could be there is a common element to both situations when this message appears.
redrockliving
Posts: 1
Joined: November 6th, 2007, 2:33 pm

Same Problem here

Post by redrockliving »

Same problem: AUS: Update XML File Malformed (200) here. Just downloaded sunbird from mozilla site and then went to check for updates. Uninstalled and reinstalled. no help. decided after reviewing problems others are having just to uninstall SW and await a version that doesn't have problem. I was looking for a calendaring program that had contact list integrated anyway. Will just keep using Palm download.

richard
darkplayer
Posts: 1
Joined: December 17th, 2007, 4:52 pm

Post by darkplayer »

Just ran into the same situation with,

AUS: Update XML File Malformed (404)

and

an error occurred while trying to find updates.

The culprit was my firewall, Kaspersky (KIS 7.0.0.125).

traffic monitoring ----> encrypted connections ----> check all encrypted connections.

Fix: DO NOT check encrypted connections.
djones33
Posts: 53
Joined: December 7th, 2004, 4:17 pm

Post by djones33 »

Thank you for finding this fix. Was becoming frustrating.
nedkem
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Joined: October 17th, 2008, 8:58 am

Re: AUS: Update XML File Not Found (404)

Post by nedkem »

Thanks it worked for me too
Last edited by nedkem on October 17th, 2008, 9:12 am, edited 2 times in total.
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