Connection to server timed out

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wsws
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Connection to server timed out

Post by wsws »

I can't received any email from my Thunderbird as it keeps showing "Connection to server 'server name' timed out" right after I launched my Thunderbird. I've checked that it is the correct server, correct port number, the server is not down and the firewall is off. All of these indications in knowledge base are correct as I have the same setting for my other thunderbird on another networked computer, and my other thunderbird is working fine. :shock:
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DanRaisch
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Re: Connection to server timed out

Post by DanRaisch »

* Which version of Thunderbird? Check Help>About for the version number.
* What operating system?
* What is the full wording of the error message you are receiving? That is, what is the FULL server name?
* Do you have any extensions installed?
* What kind of mail - POP, IMAP?
* Is your mail service from an ISP, corporate e-mail system or Web-based?
* Which antivirus and/or a firewall program are you using? How did you "shut off" the firewall?
* Do you regularly compact your folders? Weekly or more often is strongly recommended. Check http://kb.mozillazine.org/Compacting_folders for more information on compacting folders.
* Without divulging your e-mail address or account name, what are your server settings, including server name and port number for:
+ Tools>Account Settings>*account*>Server Settings?
+ Tools>Account Settings>Outgoing Server (SMTP) (at the bottom of the list of accounts on the left)>*server*>Edit?
* Any recent changes in your computer or software configuration that might be relevant?
(including OS or Thunderbird updates, adding extensions or themes, etc. and any security program updates)
wsws
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Re: Connection to server timed out

Post by wsws »

Thank you for your reply.
- Version 2.0.0.17
- Operation system: Windows XP
- Error message: "Connection to server pop.telus.net timed out"
- No extensions installed
- POP
- ISP service
- Norton Internet Security. I tried to turn off the personal firewall for 5 minutes.
- Never compact my folders. Will do it from now on.
- server: pop.telus.net Port: 110
- smpt.telus.net Port: 25
- I did not make any changes in my computer or software configuration.

I really appreciated your help. :D
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DanRaisch
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Re: Connection to server timed out

Post by DanRaisch »

It's not that easy to "turn off" Norton. See this article -- http://kb.mozillazine.org/Firewalls You may have to remove it from the startup programs list (use MSCONFIG through Start->Run->MSCONFIG) and reboot before again testing Thunderbird.
Anonymosity
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Re: Connection to server timed out

Post by Anonymosity »

http://kb.mozillazine.org/Firewalls
I have the same setup as you do, except that I do compact my folders daily, and I do not have Norton. I am not having any problems.
wsws
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Re: Connection to server timed out

Post by wsws »

I've checked with Norton technician, the problem still exist even they remotely turn off my Norton. I have the same Norton and Thunderbird setting on the other network computer, and that one is working very well. However, the thunderbird on this computer keeps on popping up the error message whenever I launch Thunderbird. Please advise.
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DanRaisch
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Re: Connection to server timed out

Post by DanRaisch »

I'm betting it's Norton (despite their protests to the contrary) but try increasing the timeout value in Thunderbird -- http://kb.mozillazine.org/Modify_Thunderbird_settings
swsw
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Re: Connection to server timed out

Post by swsw »

I've tried to increase the timeout value yesterday and it didn't work. :(
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Urchinm
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Re: Connection to server timed out

Post by Urchinm »

Probably not the solution, but you are sure you don't have any other firewalls activated like the Microsoft firewall?

Menno
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DanRaisch
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Re: Connection to server timed out

Post by DanRaisch »

Try running this utility, created by one of the moderators of this forum -- http://www.trolly.homepage.t-online.de/ ... numprocess Post the result back here in this thread.
Coleen
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Re: Connection to server timed out

Post by Coleen »

I am having difficulty getting my email. The response that I get is, "The server for mail.msn.com has timed out".
I have this setup as an IMAP, and it is a msn.com account.
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Daifne
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Re: Connection to server timed out

Post by Daifne »

Coleen,
These connection problems have many different variables. Because of this, these topics can get very confused if more than one person is helped. Please start a new topic so we can help both of you better. Thanks.
BruceBowden
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Re: Connection to server timed out

Post by BruceBowden »

I am having the same "Connection to [mail server] timed out" issue....can anyone help?
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Daifne
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Re: Connection to server timed out

Post by Daifne »

BruceBowden,
Daifne wrote:These connection problems have many different variables. Because of this, these topics can get very confused if more than one person is helped. Please start a new topic so we can help both of you better. Thanks.
BruceBowden
Posts: 5
Joined: December 22nd, 2008, 8:44 am

Re: Connection to server timed out

Post by BruceBowden »

Thanks Daifne. SOrry to be such an amateur, but how do I start a new topic?
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