Firefox 3.0.1 Crashes Upon Launch

User Help for Mozilla Firefox

Post Posted July 24th, 2008, 9:57 pm

After I restore my system using a recovery media, Firefox 3.0.1 crashes upon launch. I'm running Windows XP SP3 and this only happens with a user account. It does not happen with an administrator account. The only way I found to solve this is to remove the user account profile and recreate it. I am trying to avoid doing this since multiple systems are involved.

The error I am getting is:

Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:3.0.1
BuildID: 2008070208
CrashTime: 1217042294
InstallTime: 1216934799
ProductName: Firefox
SecondsSinceLastCrash: 2556
StartupTime: 1217042289
Theme: classic/1.0
UserID: 87d611c7-b01f-46c8-b10e-ac1ff72efdc8
Vendor: Mozilla
Version: 3.0.1

I have already tried deleting the {972ce4c6-7e08-4474-a285-3208198ce6fd} to no avail. I have also tried uninstalling and reinstalling Firefox 3.0.


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Location: Australia

Post Posted July 24th, 2008, 10:07 pm

Ok try starting in Firefox Safe mode
As it may be an extension.

You could try a new Firefox Profile for that account ... ew_profile

If that works you can then transfer your settings from the old Firefox Profile ... _-_Firefox
What sort of man would put a known criminal in charge of a major branch of government? Apart from, say, the average voter.
"Terry Pratchett"


Post Posted July 27th, 2008, 9:27 pm

hmm. i have the same problem...
i try to open it in Firefox Safe Mode, but does not seem to work...

any other ideas?


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Posts: 11983
Joined: February 9th, 2006, 9:43 pm

Post Posted July 27th, 2008, 9:50 pm

NikkiFryedChicken wrote:any other ideas?

Yes. Did you try a new profile per malliz's instructions?
Alcohol and Calculus don't mix. Never drink and derive.


Post Posted July 29th, 2008, 12:07 pm

I have the same problem but Firefox doesn't start neither in Save-Mod
Help us.

Raju Gunnal

Post Posted May 28th, 2009, 6:53 am

Hey Good News i have got the solution for it, i have also faced the same kind of problem i got really fed up with this
finally i realised the error its "add-ons:{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.0.8" then i gone to C:\Program Files\Mozilla Firefox\extensions there i found folder 972ce4c6-7e08-4474-a285-3208198ce6fd i have removed or deleted that folder than surprisingly Firefox is working fine for me.
Note : Before Deleting folder 972ce4c6-7e08-4474-a285-3208198ce6fd take a copy of it if any other problem occurs.

Best of Luck
Any Doubt you can mail me ** e-mail address removed by moderator **

Thanks & Regards
Last edited by Dartman on May 28th, 2009, 7:17 am, edited 1 time in total.
Reason: removed email address. Advice is iffy as well.

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