All flash site no longer working after FF 3.6.4?

[Mitch_B]

about:plugins is showing I have the latest Flash, but when I visit web sites, all Flash contents are NOT working and I even went to macromedia.com (Flash creator/Adobe) and NO flash is playing?

[Bluefang]

Are you getting a "plugin crashed" message on any of these sites?

[Guest]

Hi Bluefang, NO, not getting "plugin crashed" message...but I do know Flash crashes my FF 3.6.3 at least 8 - 9 times on a daily basis (I'm online like 8-10 hrs/day) and that's before I installed the latest FF 3.6.4.

I just installed FF 3.6.4 few hrs ago and now all of a sudden all sites with flash are not loading , even Adobe/Macromedia' own site macromedia.com, I did see a message something like "can not connect to server" from those sites with flash....

[LIMPET235]

If you've just updated Firefox......
See if these articles help > http://kb.mozillazine.org/Firewalls
& > http://kb.mozillazine.org/Firefox_crashes
Here's a rather detailed thread on Flash...
> viewtopic.php?f=7&t=945195

[Mitch_B]

Thanks LIMPET235, still having the same Flash problem after going over your above links.

I asked 5 of my MSN chat buddies to update/test their FF and they all reported the same problem as me......the fact that even http://www.adobe.com/shockwave/welcome/ isn't working is something maybe the FF 3.6.4 has installation bug?

[LIMPET235]

Hi,
You say that you've "updated/installed" v3.6.4 but your UA says differently...
"Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3."
Looks like it didn't take properly.
You could try the update again. (I had trouble with the 3.5.10 version update.)
or this way...
Delete the application folder in > C:\Program Files\Mozilla Firefox
& delete any downloaded or partially downloaded installation file.
Disable any Anti Virus apps.
Clear the Windows Temp files & cache from the browser you D/L'd Firefox with.
Download a new copy of the (.exe), latest version from > www.mozilla.com
& run the installer.
Re-enable your AV stuff.
JIC...> http://kb.mozillazine.org/Uninstalling_Firefox

[Mitch_B]

Thanks again LIMPET235, yes I'm back on FF 3.6.3 (was on FF 3.6.4, but as soon as the Flash NOT working, I went back to FF 3.6.3)!

[LIMPET235]

May I suggest that you try the "Un/Re-install" of Flash.
I just tried a few Flash tests from the above ^^^^ link with v3.6.4 & it worked fine...
as does the Adobe site.

NB: & JIC.... There are 2 versions...1 for IE (Active X variety) & 1 for everything else.

[Guest]

If you have a non-microsoft firewall it is probably blocking internet access to plugin-container.

[Frank Lion]

Thanks LIMPET235, still having the same Flash problem after going over your above links.

Go over them again. http://kb.mozillazine.org/Firewalls

Firefox 3.6.4 handles plugins (like Flash) using a separate process called plugin-container.exe (which shows up in the Task Manager). If this process is not allowed through your firewall, i.e. as in your previous post -

I did see a message something like "can not connect to server" from those sites with flash....

...then nothing connects and you get no Flash YouToob. See?


This advice also applies to all the 'me too!' and 'i ve exact same problem! ' posts that will (inevitably) be added to this thread over the next few days.

[wm4bama]

Thanks LIMPET235, still having the same Flash problem after going over your above links.

I asked 5 of my MSN chat buddies to update/test their FF and they all reported the same problem as me......the fact that even http://www.adobe.com/shockwave/welcome/ isn't working is something maybe the FF 3.6.4 has installation bug?

I just upgraded my 3.6.3 to 3.6.4 and the above link works fine here...

[dfoulkes]

Upgraded also (Me too Frank ).. and all is fine here.

Hi Bluefang, NO, not getting "plugin crashed" message...but I do know Flash crashes my FF 3.6.3 at least 8 - 9 times on a daily basis (I'm online like 8-10 hrs/day) and that's before I installed the latest FF 3.6.4.

Though my U-Tub type usage is minimal on a daily basis in all the times I've used FF I've never had a crash from a Flash type link. If you have been crashing 8-9 times a day then you've had older problems than the new one after updating to FF 3.6.4. Or, you've been crashing due to an extension issue.

[Nitch_B]

Firefox 3.6.4 handles plugins (like Flash) using a separate process called plugin-container.exe (which shows up in the Task Manager). If this process is not allowed through your firewall, i.e. as in your previous post -

I did see a message something like "can not connect to server" from those sites with flash....

...then nothing connects and you get no Flash YouToob. See?

This advice also applies to all the 'me too!' and 'i ve exact same problem! ' posts that will (inevitably) be added to this thread over the next few days.

Thank you , "plugin-container.exe" is the problem!!! I've Windows 7 x64 with the built in Microsoft firewall and AntiVir anti virus, however I "block" all outgoing traffic in Microsoft built in firewall and as soon as I setup a new rule to allow "plugin-container.exe", all Flash sites are working again. NO action is necessary in AntiVir anti virus.

Just for my info, why does this "plugin-container.exe" need to connect outside? phoning home to report the crash?

Thanks for all the help and I'm sure lots of security minded people will face the same problem as most people would block outgoing traffic in Windows built in firewall!

[LIMPET235]

Hi,
It seems strange that the so called "Window's firewall" didn't give you the name of the specific app that it blocked.
Both my PC & laptop run 2 different firewalls & they both give that type of info.


re; The "plugin-container.exe"....
See > viewtopic.php?f=38&t=1929275

Anyway....glad to assist.

[Frank Lion]

Just for my info, why does this "plugin-container.exe" need to connect outside? phoning home to report the crash?

As the name suggests, this component handles...er..plugins (to see which plugins you use - Tools > Add-ons > Plugins) and as the plugin content you want to see/hear is on the 'outside' then....

The reason for this change in Firefox is to isolate plugins (which Firefox do not make) from Firefox itself and so aid stability, etc.