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Can not boot Firefox, XML Parsing Error

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Post Posted March 1st, 2009, 12:22 pm

Hi,

After installing Quick Locale Switcher 1.6.8 ( https://addons.mozilla.org/en-US/firefox/addon/1333 ) I'm getting:

XML Parsing Error: undefined entity
Location: chrome://browser/content/browser.xul
Line Number 187, Column 5: <key id="key_errorConsole" key="&errorConsoleCmd.commandkey;" oncommand="toJavaScriptConsole();" modifiers="accel,shift"/>
----^

I'm now only able to boot Firefox ( 3.0.6 ) in safe mode. I've uninstalled Quick Locale Switcher in safe mode but when I try to boot it up again the problem still continues to exist. Is there a way to fix this?

Thanks for your help..

DanRaisch
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Post Posted March 1st, 2009, 1:06 pm


jldd21
 
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Joined: March 16th, 2010, 12:43 pm

Post Posted March 16th, 2010, 1:10 pm

DanRaisch wrote:You might create a new profile and move the data from the old one to the new -- http://kb.mozillazine.org/Profile_Manager
and
http://kb.mozillazine.org/Creating_a_ne ... on_Windows

http://kb.mozillazine.org/Transferring_ ... _-_Firefox

[quote="Jerry Robertson"]I had Firefox 3.5, and decided to upgrade to 3.6! Upon doing this,
I now get this error msg . as soon as I try to open Firefox browser 3.6!
XML Parsing Error: Udefined Entity
Location: Chrome://browser/content/browser. xul
Line Number 1312, Column 15....................
This message above appears on a tiny decreased screen, which has a message in red as follows:
Menu item id= "sanitize Item",,,,,,,,,,,,,,,,,,,,,,,,
New one on me, can anyone explain how I might fix this mess? I performed and uninstall of Firefox,
and reinstalled--still same msg. appears. In the years that I have been using Firefox, this is the first serious problem that I have encounter. Must admit that I'm not any kind of expert, by any
stretch_ Anyone would be welcome that has a valid solution!

jldd21
 
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Joined: March 16th, 2010, 12:43 pm

Post Posted March 16th, 2010, 1:14 pm

jldd21 wrote:
DanRaisch wrote:You might create a new profile and move the data from the old one to the new -- <!-- m --><a class="postlink" href="http://kb.mozillazine.org/Profile_Manager">http://kb.mozillazine.org/Profile_Manager</a><!-- m -->
and
<!-- m --><a class="postlink" href="http://kb.mozillazine.org/Creating_a_new_Firefox_profile_on_Windows">http://kb.mozillazine.org/Creating_a_ne ... on_Windows</a><!-- m -->

<!-- m --><a class="postlink" href="http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox">http://kb.mozillazine.org/Transferring_ ... _-_Firefox</a><!-- m -->

Jerry Robertson wrote:I had Firefox 3.5, and decided to upgrade to 3.6! Upon doing this,
I now get this error msg . as soon as I try to open Firefox browser 3.6!
XML Parsing Error: Udefined Entity
Location: Chrome://browser/content/browser. xul
Line Number 1312, Column 15....................
This message above appears on a tiny decreased screen, which has a message in red as follows:
Menu item id= "sanitize Item",,,,,,,,,,,,,,,,,,,,,,,,
New one on me, can anyone explain how I might fix this mess? I performed and uninstall of Firefox,
and reinstalled--still same msg. appears. In the years that I have been using Firefox, this is the first serious problem that I have encounter. Must admit that I'm not any kind of expert, by any
stretch_ Anyone would be welcome that has a valid solution!
I'm running an XP/SP-3 SYSTEM, and have been using Firefox for over four years, without and major problem until
NOW!!!!!

DanRaisch
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Post Posted March 16th, 2010, 2:09 pm

How did you uninstall Firefox? Did you use Windows Add/Remove Programs or did you delete the entire Firefox program directory? Did you try a new profile?

jldd21
 
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Joined: March 16th, 2010, 12:43 pm

Post Posted March 16th, 2010, 3:13 pm

DanRaisch wrote:How did you uninstall Firefox? Did you use Windows Add/Remove Programs or did you delete the entire Firefox program directory? Did you try a new profile?
No I used Firefox to update, and after the error msg. was posted, I used Firefox to remove all of Firefox. The went
back to mozilla to reinstall. I'm not aware of doing anything else.
Jerry

DanRaisch
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Post Posted March 16th, 2010, 7:05 pm

Close all applications and reboot the computer.
Delete any downloaded or partially downloaded installer files.
Clear the browser cache (of whatever browser you are using to download FF) and the Windows Temp directory.
Delete the directory C:\Program Files\Mozilla Firefox
Shutdown any anti-virus software you are running.
Download a new copy of the full installer from www.mozilla.com
Run the installer.
Restart the anti-virus program.

jldd21
 
Posts: 7
Joined: March 16th, 2010, 12:43 pm

Post Posted March 17th, 2010, 12:19 pm

DanRaisch wrote:Close all applications and reboot the computer.
Delete any downloaded or partially downloaded installer files.
Clear the browser cache (of whatever browser you are using to download FF) and the Windows Temp directory.
Delete the directory C:\Program Files\Mozilla Firefox
Shutdown any anti-virus software you are running.
Download a new copy of the full installer from <!-- w --><a class="postlink" href="http://www.mozilla.com">www.mozilla.com</a><!-- w -->
Run the installer.
Restart the anti-virus program.
Followed your instructions\removed Firefox\caches\closed down antivirus & firewall! Then downloaded a new copy
of Firefox 3.6\installed it\immediately XML Parsing Error reappeared\ can not log on

jldd21
 
Posts: 7
Joined: March 16th, 2010, 12:43 pm

Post Posted March 17th, 2010, 5:17 pm

jldd21 wrote:
DanRaisch wrote:Close all applications and reboot the computer.
Delete any downloaded or partially downloaded installer files.
Clear the browser cache (of whatever browser you are using to download FF) and the Windows Temp directory.
Delete the directory C:\Program Files\Mozilla Firefox
Shutdown any anti-virus software you are running.
Download a new copy of the full installer from <!-- w --><a class="postlink" href="http://www.mozilla.com">www.mozilla.com</a><!-- w -->
Run the installer.
Restart the anti-virus program.
Followed your instructions\removed Firefox\caches\closed down antivirus & firewall! Then downloaded a new copy
of Firefox 3.6\installed it\immediately XML Parsing Error reappeared\ can not log on
Success, finally, I went back searched out every possible file and folder that contained any Firefox; deleted it all, and
now we have Firefox 3.6, alive and well! Thank you very much.

DanRaisch
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Post Posted March 17th, 2010, 8:30 pm

You're welcome.

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