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Error: Program must close to allow a previous installation..

User Help for Mozilla Firefox
Djmfalk
 
Posts: 2
Joined: March 24th, 2005, 11:19 pm

Post Posted March 24th, 2005, 11:37 pm

I had previously downloaded and installed Firefox 1.0.1. Tonight, I downloaded Firefox 1.0.2 and did not let it restart my computer because I was in the process of downloading a 65 MB file (Open Office). I have not tried to install Open Office yet.

Now when I try to open Firefox, I get the following error message:

"The program must close to allow a previous installation attempt to complete. Please restart."

I have rebooted several times, but still get the error message.

I am running Windows XP.

Thanks for your help with this.

Dan

Swami
 
Posts: 4221
Joined: September 25th, 2004, 11:32 pm

Post Posted March 25th, 2005, 12:17 am

Go to the program installation folder 'C:\Program Files\Mozilla Firefox' and delete the 'xpicleanup.exe' file. Make sure Firefox is not running when you do this. You should be able to start Firefox after that.

Djmfalk
 
Posts: 2
Joined: March 24th, 2005, 11:19 pm

Post Posted March 25th, 2005, 6:20 am

The file was called 'xpicleanup.dat', but when I deleted it, Firefox started.

Thanks for your help.

Dan

tserena
Guest
 

Post Posted April 7th, 2005, 3:23 am

Swami - Bless you.

Andy Hayward
Guest
 

Post Posted April 8th, 2005, 6:15 am

I have checked my firewall and you were right. Working fine again now - thanks.

tdottom
 
Posts: 8
Joined: April 7th, 2005, 7:18 pm

Post Posted April 8th, 2005, 9:05 pm

Swami: i get the error msg "start.mozilla.org not found." will deleting the file "xpicleanup.exe help this prob?

Swami
 
Posts: 4221
Joined: September 25th, 2004, 11:32 pm

Post Posted April 8th, 2005, 10:41 pm

That sounds like a firewall issue to me. Make sure you have set your firewall to allow Firefox access to the internet.

traumatised
 
Posts: 1
Joined: April 8th, 2005, 2:09 pm

Post Posted April 8th, 2005, 11:59 pm

my thanks! promptly settled with the solution! my thanks! "))
Breathing, yes. Living, no.

mizushimo
Guest
 

Post Posted April 17th, 2005, 11:25 pm

thanks very much!!

Guest
Guest
 

Post Posted April 18th, 2005, 1:08 am

Thank you!!

Guest
Guest
 

Post Posted April 20th, 2005, 6:06 am

I had the same problem and you just solved it! Death to IE - glory to Swami!

BlkIceMom
 
Posts: 1
Joined: May 10th, 2005, 8:01 pm

Post Posted May 10th, 2005, 8:08 pm

thank you , I had the same problem and fixed it thanks to your postings!

eleanor
 
Posts: 1167
Joined: March 5th, 2005, 6:55 pm
Location: California

Post Posted May 10th, 2005, 8:31 pm

Swami - Is this what the "Clean Up" button does in Tools>Downloads? I've never dared touch that thing, because I don't know what it does.

nolan_vode
 
Posts: 173
Joined: November 16th, 2004, 2:11 am

Post Posted May 10th, 2005, 9:56 pm

eleanor wrote:Is this what the "Clean Up" button does in Tools>Downloads? I've never dared touch that thing, because I don't know what it does.
The clean-up button allows you to erase the list of previously downloaded items still listed in Tools>Downloads. You can also erase them one at a time by right clicking.

HoosierDaddy
Guest
 

Post Posted May 12th, 2005, 4:51 am

i have the same problem, only in my mozilla folder, there is no such file as xpicleanup.dat

i still get the error message posted above.

any suggestions?

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