Error: Program must close to allow a previous installation..

[Djmfalk]

I had previously downloaded and installed Firefox 1.0.1. Tonight, I downloaded Firefox 1.0.2 and did not let it restart my computer because I was in the process of downloading a 65 MB file (Open Office). I have not tried to install Open Office yet.

Now when I try to open Firefox, I get the following error message:

"The program must close to allow a previous installation attempt to complete. Please restart."

I have rebooted several times, but still get the error message.

I am running Windows XP.

Thanks for your help with this.

Dan

[Swami]

Go to the program installation folder 'C:\Program Files\Mozilla Firefox' and delete the 'xpicleanup.exe' file. Make sure Firefox is not running when you do this. You should be able to start Firefox after that.

[Djmfalk]

The file was called 'xpicleanup.dat', but when I deleted it, Firefox started.

Thanks for your help.

Dan

[tserena]

Swami - Bless you.

[Andy Hayward]

I have checked my firewall and you were right. Working fine again now - thanks.

[tdottom]

Swami: i get the error msg "start.mozilla.org not found." will deleting the file "xpicleanup.exe help this prob?

[Swami]

That sounds like a firewall issue to me. Make sure you have set your firewall to allow Firefox access to the internet.

[traumatised]

my thanks! promptly settled with the solution! my thanks! "))

[mizushimo]

thanks very much!!

[Guest]

Thank you!!

[Guest]

I had the same problem and you just solved it! Death to IE - glory to Swami!

[BlkIceMom]

thank you , I had the same problem and fixed it thanks to your postings!

[eleanor]

Swami - Is this what the "Clean Up" button does in Tools>Downloads? I've never dared touch that thing, because I don't know what it does.

[nolan_vode]

Is this what the "Clean Up" button does in Tools>Downloads? I've never dared touch that thing, because I don't know what it does.

The clean-up button allows you to erase the list of previously downloaded items still listed in Tools>Downloads. You can also erase them one at a time by right clicking.

[HoosierDaddy]

i have the same problem, only in my mozilla folder, there is no such file as xpicleanup.dat

i still get the error message posted above.

any suggestions?