MozillaZine

Knowledge Base - Help, Feedback, Requests

Talk about stuff specific to the site -- bugs, suggestions, and of course praise welcome.
old np
 
Posts: 0
Joined: December 31st, 1969, 5:00 pm

Post Posted June 7th, 2007, 1:06 am

The Knowledge Base gathers important support documentation. Since the KB is only as good as its contributors, this thread was created to help new editors, solicit feedback, and fulfill requests for content.

We've written a general overview of how to work the KB that may be useful to new editors. If you're going to make significant edits please take a quick look at the rules and guidelines

Anyone can get a knowledge base account by sending a email to mozillaZineKB AT gmail DOT com. Mention what username you'd prefer. The only reason for the registration process is to help combat spam. The account will let you edit or create articles on the wiki. You don't need it to read the articles.

If you have some information you'd like to contribute and don't want to either edit the article or add it to the article's talk page, post it to this thread and somebody will add it to the appropriate talk page.

edited by Tanstaafl
Last edited by tanstaafl on September 30th, 2012, 1:08 pm, edited 2 times in total.
Reason: Replaced with new sticky thread

old np
 
Posts: 0
Joined: December 31st, 1969, 5:00 pm

Post Posted June 15th, 2007, 10:00 am

I'm looking for feedback on proposed guidelines for how technical the Knowledge Base should be. Feedback is very much welcomed at the discussion on that page or here in this thread.

steviex
Moderator

User avatar
 
Posts: 28902
Joined: August 12th, 2006, 8:27 am
Location: Middle England

Post Posted June 16th, 2007, 6:36 am

Perhaps a two stage approach, may the the thing.
Quick reference articles to solve problems, like crashes etc, then more technical articles provided, for the brave souls who wish to know more.

These should be made readable, with as little jargon as possible, especially the Quick Reference guides.
I think you have two types of people to cater for. Those that need a step by step guide to how to fix a problem (who don't know very much about computers), and those who want to delve a bit deeper into the system, to tinker with the system, or build themes/extensions.

Perhaps a guide to technobabble may be a good idea too... :)
Only two things are infinite, the universe and human stupidity, and I'm not sure about the former. -Albert Einstein

Please DO NOT PM me for support... Lets keep it on the board, so we can all learn.

Frank Lion

User avatar
 
Posts: 19534
Joined: April 23rd, 2004, 6:59 pm
Location: ... The Exorcist....United Kingdom

Post Posted June 16th, 2007, 9:52 am

np wrote:I'm looking for feedback on proposed guidelines for how technical the Knowledge Base should be. Feedback is very much welcomed at the discussion on that page or here in this thread.

Sure. Commented in the "The KB is too technical" section before http://kb.mozillazine.org/Knowledge_Base_changes#Draft
Metal Lion latest SeaMonkey & Thunderbird Themes - Sea Monkey and Silver Sea Monkey
"The only thing necessary for the triumph of evil, is for good men to do nothing." - Edmund Burke (attrib.)

Honesty
Guest
 

Post Posted June 21st, 2007, 12:54 am

I have a request Jason why don't you and Mozilla come clean about your intentions
Mozilla Intentions

old np
 
Posts: 0
Joined: December 31st, 1969, 5:00 pm

Post Posted June 21st, 2007, 1:23 am

I welcome anyone to read through my and everyone else's postings in that newsgroup and provide feedback. This stuff's not secret - links to the (public) newsgroup have been posted in various people's blogs (on the Feedhouse and planet.mozilla.org), the Knowledge Base, as well as a pretty popular thread in this forum about a month ago.

tanstaafl
Moderator

User avatar
 
Posts: 43375
Joined: July 30th, 2003, 5:06 pm

Post Posted July 2nd, 2007, 5:34 pm

Database error
From MozillaZine Knowledge Base
A database query syntax error has occurred. This may indicate a bug in the software. The last attempted database query was:

(SQL query hidden)

from within function "MediaWikiBagOStuff::_doquery". MySQL returned error "1030: Got error 127 from storage engine (tera)".


When I click on http://kb.mozillazine.org/Transferring_ ... hunderbird

Database error
From MozillaZine Knowledge Base
A database query syntax error has occurred. This may indicate a bug in the software. The last attempted database query was:

(SQL query hidden)

from within function "MediaWikiBagOStuff::_doinsert". MySQL returned error "1062: Duplicate entry 'wiki:pcache:idhash:4073-0!1!0!0!!en!2' for key 1 (tera)".


When I click on http://kb.mozillazine.org/Import_calend ... _into_iPod

Database error
From MozillaZine Knowledge Base
A database query syntax error has occurred. This may indicate a bug in the software. The last attempted database query was:

(SQL query hidden)

from within function "MediaWikiBagOStuff::_doinsert". MySQL returned error "1062: Duplicate entry 'wiki:pcache:idhash:7-0!1!0!0!!en!2' for key 1 (tera)".


When I click on http://kb.mozillazine.org/

I can still access http://kb.mozillazine.org/Special:Recentchanges and http://kb.mozillazine.org/Special:Categories . When I click on one of the categories it lists the articles. When I click on a link to one of the articles in that listing, most of them are viewable, though a few cause that error.

old np
 
Posts: 0
Joined: December 31st, 1969, 5:00 pm

Post Posted July 2nd, 2007, 7:40 pm

I get that too... Have you sent something to kerz?

Alice

User avatar
 
Posts: 2625
Joined: April 23rd, 2003, 11:47 am

Post Posted July 2nd, 2007, 7:45 pm

I get similar errors on the first two articles. I clicked the "edit" button on the first page, http://kb.mozillazine.org/Transferring_ ... hunderbird and made a few minor edits, then "show preview" displayed the content but after saving the page a DataBase error still occurred. Tried twice.
Alice Wyman

tanstaafl
Moderator

User avatar
 
Posts: 43375
Joined: July 30th, 2003, 5:06 pm

Post Posted July 2nd, 2007, 10:33 pm

"I get that too... Have you sent something to kerz?"

I had created a thread in the moderators forum pointing to my post, and also asking whats the best way to alert somebody the next time it occurs. No answer so far. I'll send him a private message.

kerz
mozillaZine Admin

User avatar
 
Posts: 1799
Joined: November 4th, 2002, 2:04 pm

Post Posted July 3rd, 2007, 9:49 am

Should be fixed now, one table had some minor corruption issues. Let me know if there are other issues.

jason

zila
Guest
 

Post Posted July 31st, 2007, 8:41 pm

why i cannot log in??? to edit the user.js ???? :-X i try so soooooooooooo many times for god sake help me!!!!

Daifne
Moderator

User avatar
 
Posts: 123002
Joined: July 31st, 2005, 9:17 pm
Location: Where the Waters Meet, Wisconsin

Post Posted July 31st, 2007, 8:44 pm

Log in to what? The forums? The knowledge base? user.js is on your own computer, are you having problems logging in to your Windows user account?

nbafan
Guest
 

Post Posted September 7th, 2007, 8:09 am

When trying to make uncheck the the DDE box on File Type/ (NONE) Firefox URL, it doesn't save. Also, when trying to create an account on the Logon/Create Account there's no place to create an account on.

James
Moderator

User avatar
 
Posts: 27121
Joined: June 18th, 2003, 3:07 pm
Location: Made in Canada

Post Posted September 7th, 2007, 6:08 pm

nbafan wrote:Also, when trying to create an account on the Logon/Create Account there's no place to create an account on.

You missed the
While anyone can have an account, because of problems with spam, accounts can only be created by existing members. If you are someone who wants to edit documentation, send an e-mail to jason underscore barnabe at fastmail dot fm containing your desired username. If there is a problem, ask for help in the Knowledge Base - Help, Feedback, Requests thread in the forum.
on http://kb.mozillazine.org/index.php?tit ... ledge_Base and the first post on this thread on how to create a KB account..

Return to MozillaZine Site Discussion


Who is online

Users browsing this forum: No registered users and 1 guest