Thunderbird not responding

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ocesar
Posts: 2
Joined: May 13th, 2023, 1:21 am

Thunderbird not responding

Post by ocesar »

Firstly sorry for my english.

I have a problem with Thunderbird. When I start it, it opens normally, with the incoming mail tray and even loads new emails, but if I click anywhere (an email, the top bar, an empty site...) it hangs. I get the message that Thunderbird is not responding and you have to force close it.

This is a company, I'm the IT guy, we have many computers with Thunderbird, with the same server, and it only happens with this team. 2 days ago, this same team was going perfectly.

The pc has updated W10, everything works perfectly except for this. I have uninstalled Thunderbird and reinstalled (the latest version), I have removed the firewall, tried another antivirus... I have restored the system to a day that worked perfectly and nothing. I have repaired the registry with Ccleaner and I have cleaned the temporary files and neither. It always does the same thing, it hangs on startup. I can't find any kind of solution.

Let's see if someone can help me. Thanks in advance.
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DanRaisch
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Posts: 127188
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Re: Thunderbird not responding

Post by DanRaisch »

Does the same thing occur if you launch the application in Mozilla Troubleshooting Mode? http://kb.mozillazine.org/Safe_mode
ocesar
Posts: 2
Joined: May 13th, 2023, 1:21 am

Re: Thunderbird not responding

Post by ocesar »

Yes, I forgot to say it but I have tried in that mode and the exact same thing happens
morat
Posts: 6406
Joined: February 3rd, 2009, 6:29 pm

Re: Thunderbird not responding

Post by morat »

The MSF files might have become corrupt. Try deleting all the MSF files.

How to Fix Thunderbird Freezes
http://www.nucleustechnologies.com/how- ... ssues.html
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